Intro 1 Chat
Giving your software the title of a whole Category of applications is quite a bold move. Their name”LiveChat” clearly sends a message out:”we want to shape the market” We are going to figure out if that’s true. 1 Chat
It’s worth noting that unlike other suppliers within this space, LiveChat bills you per concurrent user. That means one chair can be used by numerous agents, which is very advantageous if your staff works in shifts.
There are five different pricing tiers to choose from: the most affordable package”Starter” is priced at $16 a month. Should you need more than just four topics and a full discussion history, you should take a peek at the”Team” ($33) program. The”Business” ($50) tier is designed for larger teams and adds a staffing prediction as well as a work scheduler module” Enterprise” gives you a dedicated account manager at a price of $149 per month.
We know that when you create a decision to Purchase Live Chat Software it’s important not only to observe how experts assess it in their reviews, but also to discover if the real people and companies that buy it are actually happy with the item. That is why we’ve established our behavior-based Client Satisfaction Algorithm” that gathers customer reviews, comments and LiveChat reviews across a broad range of social media websites. The information is then presented in an easy to digest form revealing how many people had positive and negative experience with LiveChat. With that information at hand you ought to be equipped to make an informed buying decision that you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk program Intended for your support and service teams. It comes with tools that you can use for your internet sales and marketing, web analytics, and live customer support or service requirements. The platform enables you and your team to talk to clients and potential customers directly on your sites and in real time.
There are 3 main components of LiveChat — a Web-based chat window, online control panel, and operator program. The operator application has cross-platform capacities that enable logging in and chatting with people via desktop and mobile devices.
LiveChat offers a wide range of attributes and Capabilities, and likely the most number of tools one of the live chat options that we have reviewed. You get value for your money with tools and functions that include not just chat but also ticketing, client engagement, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, conversation polls, and much more.
In addition, it provides real-time Site traffic Monitoring, dashboards and statistics, efficiency evaluation, and custom/standard or reports that are interactive. Aside from English, It’s also available in Many major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has increased to Become of the most outstanding enterprise chat solutions relied upon by leading global brands like Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with heaps of different applications and platforms, extending the program’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name a few.
Overview of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily monitor your visitors in real time. You are able to check if they’re utilizing shopping cart, or abandoning an order–and invite them to chat if they do. Your helpdesk team representative can talk to more people in less time when compared with a phone representative. The software can quickly create reports for every one of your helpdesk team agent, analyzing their amount of chats, time spent with a customer, or chat invitations. You get to assess the speed of your team’s responses and assess how to improve your service. 1 Chat
Integrated ticketing system
While other similar systems offer only basic live Chat with a couple extras, Live Chat provides complete help desk functionality with its ticketing system built into the stage. For this alone, you gain a significant edge over the competition, letting you quickly resolve customer problems. It’s the heavy lifting, which email and phone can’t manage, and allows you to get rid of long queues while engaging customers with your fast answers. Its ticket management capacity allows to supply tickets from chat and mails, label tickets, and accept automatic follow-ups.
LiveChat offers a wide range of chat and ticket Reports which can be used to spot areas which may be improved and optimized. It is possible to quantify chat length, first response times, and traffic traffic. These reports, along with staffing prediction, can help you correct the number of brokers to cover all chats. Clients may also find the amount of chats, attained goals, and customer satisfaction levels. With complete visibility over your conversation history and performance metrics allow you to fine tune your workflows and operation to be more responsive to your customer’s needs.
With LiveChat, you get a Complete suite of Customization options such as two chat window types (pop-up or embedded), six pre-made themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor which provides you even greater flexibility and management for example readily altering any portion of the chat window, both regarding looks as well as behavior. You could also add your personal social media buttons so your customers can reach your lover page directly from chat, and also personalize agent profiles not just with names and titles but also with real photographs to find the best results. Further, you get to utilize engagement images — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for customers.
Constructed for ecommerce and Customer care
Efficiency is the name of this game for LiveChat. As Such, it is an perfect online chat program tool for e-commerce revenue and service that provides not just an efficient and dependable communications platform with your customers, but also goals and sales tracker. Embedding a few lines of code on your own sites and you’re good to go, permitting a real-time tool to engage and interact with your customers or clients, and quantifying the outcomes of these participation. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android programs, you get anyplace, anytime worldwide access and operation for your online business. 1 Chat
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he gets a conversation from Jane. He sees at the background that she had been requesting a return policy. As he anticipates — she would like to reunite her sneakers. As it’s Simon who copes with yields, Dave transports Jane into Simon. Dave also tags the conversation because”yield”.
Characteristics: chat background, transfer, tags
Problem: Clients left on their own to wonder
Because of LiveChat Software, customer support agent, Dave, checks customers’ activity on the website. He notices that John Parker spends some time on a particular product page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are indeed waterproof, so John decides to make a purchase. John leaves a positive feedback about business’s customer services.
Features: visitors Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New sneakers but she would like to know what’s shop’s return policy. She wants an reply to her question as soon as possible but she doesn’t enjoy making calls. Luckily, she is able to start a chat with a live chat agent. Jane types inside her question unaware that Dave can already see what she is writing. As her query is quite a common person, Dave enters a previously saved material, so that he doesn’t need to write it over. Jane sends her message and inside a second she gets a URL to the return coverage along with a complete explanation of steps she should take. She finishes the chat and speeds it as good.
Characteristics: live chat, Message sneak-peek, canned answers, agent rating
LiveChat offers the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the specifics a look, and select the best strategy for your company.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month charged yearly (or $39 billed yearly ) Ideal for full-time support staff
Company Plan: $50 per seat/month billed annually (or $59 billed monthly) Ideal for client support department
Enterprise Plan: $149 Per seat/month billed only per year Ideal for Fortune 500 businesses
LiveChat is one of the products we thoroughly enjoyed reviewing. It only works extremely well and is enjoyable to use. We’re also surprised that compared to ClickDesk, which we had on our site before, the amount of discussion requests skyrocketed. Though we used the exact same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is the new ticketing system. Offline messages go directly into this station and can be handled more easily by your team with different statuses (open( pending( solved).
It is not the most affordable live chat applications but certainly among the best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their software is just fantastic. If Apple were thinking of obtaining a live chat program, I think they would need to look no further. 1 Chat