Intro Chat Assistant
Giving your applications the title of an entire Category of applications is quite a bold move. Their title”LiveChat” clearly sends a message out:”we want to shape the market.” We are going to find out whether that is true. Chat Assistant
It’s worth noting that unlike other providers within this space, LiveChat bills you a concurrent user. That means one seat may be used by numerous agents, which is particularly advantageous if your staff works in shifts.
You will find five different pricing tiers to choose from: the most affordable bundle”Starter” is priced at $16 a month. If you want more than only four themes and a complete chat history, you should have a peek at the”Team” ($33) plan. The”Business” ($50) grade is designed for larger teams and provides a staffing prediction in Addition to a job scheduler module.” Enterprise” provides you with a dedicated account manager at a price of $149 a month.
We realize that when you create a decision to buy Live Chat Software it is important not just to see how pros assess it in their reviews, but also to find out if the actual people and businesses that purchase it are really happy with the item. That is why we’ve created our behavior-based Client Satisfaction Algorithm” that collects customer reviews, comments and LiveChat reviews across a wide selection of social networking websites. The data is then presented in an easy to digest form revealing how many individuals had positive and negative experience with LiveChat. With that information at hand you ought to be armed to make an educated buying decision that you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk application Meant for your support and service teams. It includes tools that you could use for your online sales and promotion, web analytics, and live customer care or support requirements. The platform empowers you and your team to converse with customers and potential customers directly on your sites and in real time.
There are three Major elements of LiveChat — a Web-based chat window, online control panel, and operator application. The operator application has cross platform capacities that enable logging in and chatting with people via desktop and mobile devices.
LiveChat offers a Wide Selection of features and Abilities, and probably the most number of tools one of the live chat solutions that we have reviewed. You get value for your money with tools and functions that include not just chat but additionally ticketing, customer engagement, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, chat surveys, and more.
In addition, it provides real-time Site traffic Tracking, dashboards and data, efficiency analysis, and custom/standard or reports that are interactive. Aside from English, it is also available in several Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has increased to Become of the most outstanding enterprise chat solutions relied upon by leading international brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with dozens of other applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention some.
Overview of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily monitor your visitors in real time. You can check if they’re using shopping cart, or even abandoning an arrangement –and encourage them to chat if they do. Your helpdesk team representative can speak to more people in less time compared using a phone representative. The software can quickly create reports for each of your helpdesk staff representative, analyzing their amount of chats, time spent with a client, or conversation invitations. You get to assess the speed of your team’s responses and evaluate how to improve the ceremony. Chat Assistant
Integrated ticketing system
While other similar systems offer only basic live Chat with a couple extras, Live Chat provides full help desk functionality with its own ticketing system built into the platform. With this , you gain a significant edge over your competitors, allowing you to quickly resolve customer issues. It does the heavy lifting, which email and phone can’t handle, and allows you to get rid of long queues while engaging clients with your fast replies. Its ticket management capability allows to supply tickets from discussion and mails, tag tickets, and accept automatic follow-ups.
LiveChat offers a wide range of chat and ticket Reports which may be used to identify areas that can be improved and optimized. It is possible to quantify chat length, first reaction times, and queued visitors. These reports, together with staffing forecast, can help you adjust the amount of agents to cover all chats. Clients can also find the number of chats, achieved goals, and customer satisfaction levels. With complete visibility over your conversation history and performance metrics allow you to fine tune your workflows and operation to be more responsive to your client’s needs.
With LiveChat, you get a Complete suite of Customization options such as two chat window types (pop-up or embedded), six pre-made themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor which gives you greater flexibility and control for example readily changing any portion of the chat window, both in terms of looks in addition to behaviour. You can also add your personal social media buttons so your clients can reach your lover page straight from chat, and even personalize agent profiles not just with names and titles but also with real photographs to find the best results. Further, you have to utilize engagement graphics — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Constructed for e commerce and Customer support
Efficiency is the name of this sport for LiveChat. As Such, it is an ideal online chat program tool for e-commerce revenue and support providing you not just an efficient and dependable communications platform with your customers, but also aims and sales tracker. Embedding a few lines of code onto your sites and you’re good to go, permitting a real-time tool to participate and interact with your visitors or customers, and quantifying the results of these engagement. With support for more than 30 languages, compatibility with all browsers, and having native iOS and Android apps, you get anyplace, anytime worldwide access and operation for your internet business. Chat Assistant
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he gets a chat from Jane. He sees at the background she was asking for a return policy. As he expects — she would like to reunite her sneakers. As it is Simon who deals with returns, Dave transports Jane to Simon. Dave also tags the chat because”yield”.
Features: discussion history, transfer, tags
Problem: Clients left in their to wonder
Because of LiveChat Software, customer support agent, Dave, checks clients’ activity on the website. He finds John Parker spends some time on a particular merchandise page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are watertight, therefore John decides to make a buy. John leaves a positive comments about company’s customer services.
Characteristics: traffic Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New sneakers but she want to understand what is store’s return policy. She wants an answer to her question when possible but she does not enjoy making calls. Luckily, she can begin a chat with a live chat representative. Jane types in her question unaware that Dave can see what she’s writing. As her question is quite a common one, Dave enters a previously saved message, therefore he does not need to write it over. Jane sends her message and within a second she receives a URL to the return coverage and a complete explanation of steps she should take. She finishes the conversation and rates it as great.
Features: live chat, Message sneak-peek, canned responses, agent rating
LiveChat provides the following SMB and enterprise pricing packages for users to pick from. A 30-day free trial is also available. Give the specifics that a look, and select the best plan for your business.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month charged annually (or $39 billed yearly ) Ideal for fulltime assistance staff
Company Plan: $50 per seat/month billed yearly (roughly $59 billed yearly ) Ideal for customer service section
Enterprise Plan: $149 Per seat/month billed just annually Ideal for Fortune 500 companies
LiveChat is among the products we thoroughly enjoyed reviewing. It only works really well and is fun to use. We were also surprised that in comparison to ClickDesk, which we had on our site earlier, the number of discussion requests skyrocketed. Even though we used the exact same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is the new ticketing system. Offline messages go directly into this channel and can be managed more easily by your group with various statuses (open, pending, solved).
It is not the most affordable live chat software but certainly one of the very best. Their support is top notch and, at the risk of repeating myself: the user-experience with their software is just fantastic. If Apple were thinking of acquiring a live chat program, I think that they would need to look no further. Chat Assistant