Introduction Chat Live Agent
Giving your software the title of an entire Category of applications is quite a bold move. Their title”LiveChat” clearly sends out a message:”we want to shape the marketplace .” We’ll find out whether that’s true. Chat Live Agent
It is worth noting that unlike other suppliers within this space, LiveChat bills you a concurrent user. That means one seat can be used by numerous agents, which can be very advantageous if your staff works in changes.
There are five different pricing tiers to choose from: their affordable package”Starter” is priced at $16 a month. Should you need more than just four themes and a full discussion history, you ought to take a peek at the”Team” ($33) program. The”Business” ($50) grade is designed for bigger teams and adds a staffing forecast in Addition to a work scheduler module.” Enterprise” gives you a dedicated account manager at a cost of $149 a month.
We know that when you create a decision to Purchase Live Chat Software it is important not just to observe how pros evaluate it in their reviews, but also to find out if the actual people and businesses which buy it are actually happy with the product. That’s why we’ve established our behavior-based Customer Satisfaction Algorithm” that collects customer testimonials, comments and LiveChat reviews across a broad range of social media websites. The information is then presented in an easy to digest form showing how many individuals had positive and negative experience with LiveChat. With that information at hand you should be equipped to make an informed buying decision you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk program Intended for your service and support teams. It includes tools which you could use for your internet sales and marketing, web analytics, and live customer care or service requirements. The platform empowers you and your staff to converse to customers and possible clients directly on your websites and in real time.
There are 3 main elements of LiveChat — a Web-based chat window, online control panel, and operator program. The operator application has cross-platform capabilities that enable logging in and chatting with people via desktop and mobile devices.
LiveChat offers a Wide Selection of attributes and Abilities, and likely the greatest tools among the live chat options that we’ve reviewed. You get value for your money with tools and functions that include not just chat but additionally ticketing, customer engagement, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, chat polls, and much more.
In addition, it provides real-time website traffic Monitoring, dashboards and statistics, efficiency analysis, and custom/standard or reports that are interactive. Aside from English, it is also available in several Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has grown to Become among the most outstanding enterprise chat solutions relied upon by leading international brands like Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with dozens of different applications and platforms, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name a few.
Summary of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily track your traffic in real time. You are able to check if they’re using shopping cart, or even abandoning an order–and encourage them to talk if they do. Your helpdesk team agent can talk to more people in less time when compared using a telephone agent. The program can quickly create reports for each of your helpdesk team agent, analyzing their amount of chats, time spent with a customer, or chat invitations. You get to assess the speed of your group’s responses and evaluate how to improve your ceremony. Chat Live Agent
Integrated ticketing system
While other similar systems offer only basic live Chat with a couple extras, Live Chat provides complete help desk functionality with its ticketing platform built into the platform. For this , you acquire a significant edge over your competitors, letting you quickly resolve customer issues. It’s the heavy lifting, which email and phone cannot manage, and allows you to remove lengthy queues while engaging clients with your quick replies. Its ticket management capability allows to source tickets from chat and mails, label tickets, and accept automatic follow-ups.
LiveChat Delivers a Wide Selection of negotiation and ticket Reports that may be used to identify areas which may be improved and optimized. It is possible to quantify chat length, first reaction times, and traffic traffic. These reports, together with staffing prediction, can help you adjust the amount of agents to pay for all chats. Clients can also see the amount of chats, attained goals, and customer satisfaction levels. Having complete visibility over your conversation history and performance metrics enable you to fine tune your workflows and operation to be more responsive to your client’s needs.
With LiveChat, you get a full suite of Customization options including two chat window kinds (embedded or pop-up ), six pre-made themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor which gives you greater flexibility and control such as readily changing any portion of the chat window, both in terms of appearances in addition to behavior. You can even add your personal social networking buttons so that your customers can reach your lover page straight from chat, and even customize agent profiles not only with names and titles but also with actual photos to get the best results. Further, you have to use engagement graphics — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Constructed for e commerce and Customer support
Efficiency is the name of this game for LiveChat. As Such, it is an perfect online chat software tool for e-commerce revenue and support that provides not just an efficient and reliable communications platform with your clients, but also goals and revenue tracker. Embedding a couple lines of code onto your websites and you are good to go, allowing a real-time instrument to engage and interact with your visitors or customers, and measuring the results of these participation. With support for more than 30 languages, compatibility with all browsers, and having native iOS and Android apps, you get anyplace, anytime global access and functionality for your internet business. Chat Live Agent
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he receives a chat from Jane. He sees in the history that she was asking for a return policy. As he anticipates — she wants to reunite her shoes. As it’s Simon who copes with yields, Dave transports Jane into Simon. Dave also tags the chat as”yield”.
Features: chat background, transfer, tags
Problem: Customers left in their to wonder
Thanks to LiveChat Software, customer service representative, Dave, checks customers’ action on the site. He finds John Parker spends some time on a specific merchandise page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are watertight, so John decides to make a purchase. John leaves a positive comments about company’s customer service.
Features: visitors Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New shoes but she want to understand what’s store’s return policy. She wants an reply to her question as soon as possible but she does not like making calls. Luckily, she is able to begin a conversation with a live conversation agent. Jane types in her question unaware that Dave can see what she is writing. As her query is rather a common one, Dave enters a previously saved material, therefore he does not need to write it on. Jane sends her message and within a second she receives a URL to the return coverage and a full explanation of steps she needs to take. She completes the conversation and rates it as good.
Characteristics: live chat, Message sneak-peek, canned answers, representative rating
LiveChat provides the following SMB and business pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best strategy for your company.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month billed annually (roughly $39 billed yearly ) Ideal for full-time support team
Business Plan: $50 each seat/month billed annually (or $59 billed yearly ) Ideal for customer support department
Enterprise Plan: $149 Per seat/month billed just annually great for Fortune 500 businesses
LiveChat is among those products we thoroughly enjoyed reviewing. It just works extremely well and is enjoyable to use. We were also surprised that compared to ClickDesk, which we had on our site earlier, the amount of chat requests skyrocketed. Though we used the exact same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is the brand new ticketing system. Offline messages go directly into this channel and can be managed more easily by your team with various statuses (open( pending, solved).
It’s not the cheapest live chat applications but certainly among the best. Their service is top notch and, at the risk of repeating myself: the user-experience with their applications is simply fantastic. If Apple were ever thinking of acquiring a live chat program, I believe they would have to look no more. Chat Live Agent