Intro Chat Me
Giving your software the name of an entire Category of applications is quite a bold move. Their name”LiveChat” certainly sends out a message:”we want to shape the marketplace .” We’ll find out whether that’s true. Chat Me
It is worth noting that unlike other suppliers within this space, LiveChat invoices you per concurrent user. That means one chair can be used by multiple agents, which can be very advantageous if your staff works in shifts.
You will find five different pricing tiers to choose from: the most affordable package”Starter” is priced at $16 a month. Should you want more than only four themes and a full discussion history, you should take a look at the”Team” ($33) plan. The”Business” ($50) grade is designed for bigger teams and adds a staffing prediction as well as a work scheduler module.” Enterprise” gives you a dedicated account manager at a cost of $149 per month.
We know that when you make a decision to Purchase Live Chat Software it’s important not only to observe how experts evaluate it in their reviews, but also to find out if the actual people and businesses which purchase it are really satisfied with the product. That is why we’ve created our behavior-based Customer Satisfaction Algorithm” that collects customer reviews, opinions and LiveChat reviews across a broad range of social media sites. The data is then presented in an easy to digest form revealing how many individuals had negative and positive experience with LiveChat. With that information at hand you ought to be armed to make an educated buying decision you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk program Intended for your service and support teams. It includes tools that you can use for your online sales and promotion, web analytics, and live customer care or support requirements. The platform enables you and your staff to talk with clients and possible customers directly on your websites and in real time.
There are three main components of LiveChat — a Online chat window, online control panel, and operator application. The operator program has cross platform capacities that allow logging in and chatting with visitors via desktop and mobile devices.
LiveChat offers a wide range of attributes and Abilities, and probably the most tools among the live chat options that we’ve reviewed. You get value for your money with tools and functions that include not just chat but additionally ticketing, client engagement, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, chat polls, and more.
Additionally, it provides real-time website traffic Tracking, dashboards and statistics, efficiency evaluation, and custom/standard or reports that are interactive. Besides English, It’s also available in several Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has grown to Become of the very outstanding enterprise chat alternatives relied upon by major global brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with dozens of other platforms and applications, extending the program’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention a few.
Overview of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily track your traffic in real time. You can check whether they are using shopping cart, or abandoning an order–and invite them to chat if they do. Your helpdesk team agent can speak to more people in less time when compared using a telephone representative. The software can quickly generate reports for every one of your helpdesk staff agent, analyzing their number of chats, time spent with a customer, or conversation invitations. You get to measure the rate of your group’s responses and evaluate how to improve the ceremony. Chat Me
Integrated ticketing system
While other similar systems offer only basic live Chat with a couple extras, Live Chat provides full help desk performance with its ticketing system built into the stage. For this alone, you gain a significant advantage over your competitors, letting you quickly resolve customer issues. It’s the heavy lifting, which email and phone cannot manage, and lets you get rid of lengthy queues while engaging customers with your quick answers. Its ticket management capacity allows to source tickets from chat and emails, label tickets, and accept automatic follow-ups.
LiveChat Delivers a Wide Selection of chat and ticket Reports which can be used to spot areas which can be improved and optimized. It’s possible to measure chat duration, first reaction times, and traffic traffic. These reports, along with staffing prediction, can help you adjust the amount of brokers to pay for all chats. Clients can also see the number of chats, attained goals, and customer satisfaction levels. Having complete visibility over your chat history and performance metrics enable you to fine tune your workflows and operation to be even more responsive to your customer’s needs.
With LiveChat, you get a full package of Customization options including two chat window kinds (pop-up or embedded), six pre-made themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor which provides you even greater flexibility and control for example easily changing any part of the chat window, both in terms of appearances as well as behavior. You can even add your personal social networking buttons so that your customers can reach your fan page directly from chat, and even customize agent profiles not only with titles and names but also with actual photos to find the best results. Further, you have to use engagement images — eye-catching visuals and custom greetings and buttons — to enable an even more compelling experience for customers.
Constructed for ecommerce and Customer support
Efficiency is the name of this game for LiveChat. As Such, it’s an perfect online chat program tool for e-commerce revenue and support providing you not just an efficient and reliable communications platform with your customers, but also aims and revenue tracker. Embedding a few lines of code on your own websites and you are good to go, permitting a real-time tool to participate and interact with your visitors or clients, and quantifying the outcomes of these engagement. With support for more than 30 languages, compatibility with most browsers, and having native iOS and Android apps, you get anyplace, anytime worldwide access and operation for your online business. Chat Me
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he gets a conversation from Jane. He sees at the background she had been asking for a return policy. As he anticipates — she would like to reunite her sneakers. As it is Simon who copes with returns, Dave transports Jane to Simon. Dave also tags the chat as”return”.
Characteristics: discussion history, transfer, tags
Problem: Customers left on their own to wonder
Because of LiveChat Software, customer service agent, Dave, checks clients’ action on the website. He finds John Parker spends some time on a specific merchandise page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are indeed waterproof, therefore John decides to make a purchase. John leaves a favorable feedback about company’s customer services.
Characteristics: visitors Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New sneakers but she want to know what is store’s return policy. She wants an reply to her question when possible but she does not like making calls. Luckily, she is able to begin a chat with a live conversation agent. Jane types inside her question unaware that Dave can already see exactly what she is writing. As her query is quite a common person, Dave enters a previously saved material, so he does not need to write it on. Jane sends her message and within a second she gets a link to the return coverage along with a full explanation of steps she should take. She completes the chat and speeds it as good.
Features: live chat, Message sneak-peek, canned responses, agent rating
LiveChat provides the subsequent SMB and business pricing packages for users to choose from. A 30-day free trial is also available. Give the specifics a look, and select the best plan for your business.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month charged yearly (or $39 billed monthly) Ideal for fulltime support team
Business Plan: $50 per seat/month billed annually (or $59 billed monthly) Ideal for customer service section
Enterprise Plan: $149 Per seat/month billed only per year Ideal for Fortune 500 businesses
LiveChat is one of those products we thoroughly enjoyed reviewing. It just works really well and is fun to use. We were also surprised that in comparison to ClickDesk, which we had on our site earlier, the number of discussion requests skyrocketed. Though we used the exact same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is the new ticketing system. Offline messages go into this channel and can be managed more easily by your team with various statuses (open, pending, solved).
It is not the cheapest live chat software but certainly one of the very best. Their service is top notch and, at the risk of repeating myself: the user-experience with their applications is simply fantastic. If Apple were thinking of obtaining a live chat software, I believe that they would need to look no more. Chat Me