Introduction Chat Rep
Giving your software the name of an entire Category of applications is quite a daring move. Their title”LiveChat” certainly sends a message out:”we want to shape the market.” We are going to figure out whether that’s true. Chat Rep
It is worth noting that unlike other providers in this space, LiveChat bills you per concurrent user. That means one chair can be used by numerous agents, which is particularly advantageous if your staff works in shifts.
There are five different pricing tiers to choose from: the affordable package”Starter” is priced at $16 a month. Should you need more than just four topics and a full chat history, you should take a peek at the”Team” ($33) plan. The”Business” ($50) tier is designed for larger teams and adds a staffing forecast as well as a job scheduler module” Enterprise” gives you a dedicated account manager in a price of $149 per month.
We realize that when you create a decision to buy Live Chat Software it’s important not only to observe how experts evaluate it in their reviews, but also to discover whether the actual people and companies which buy it are really happy with the item. That is why we’ve established our behavior-based Customer Satisfaction Algorithm” that collects customer testimonials, comments and LiveChat reviews across a wide selection of social media sites. The data is then presented in an easy to digest form showing how many people had negative and positive encounter with LiveChat. With that information at hand you ought to be equipped to make an educated buying decision that you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk application Meant for your service and support teams. It comes with tools that you can use for your internet sales and promotion, web analytics, and live customer support or support requirements. The platform enables you and your staff to talk to clients and possible clients directly on your websites and in real time.
There are 3 Major components of LiveChat — a Web-based chat window, online control panel, and operator application. The operator application has cross-platform capabilities that enable logging in and chatting with people via desktop and mobile devices.
LiveChat offers a Wide Selection of features and Capabilities, and probably the most tools one of the live chat solutions that we have reviewed. You get value for your money with tools and functions that include not only chat but also ticketing, client engagement, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, chat surveys, and much more.
In addition, it provides real-time Site traffic Tracking, dashboards and statistics, efficiency evaluation, and custom/standard or reports that are interactive. Besides English, It’s also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has increased to Become of the very outstanding enterprise chat solutions relied upon by major international brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with heaps of other applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name some.
Overview of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily monitor your traffic in real time. You are able to check if they’re utilizing shopping cart, or even abandoning an order–and encourage them to chat if they do. Your helpdesk team agent can speak to more people in less time when compared using a telephone agent. The program can quickly create reports for every one of your helpdesk team representative, analyzing their number of chats, time spent with a client, or chat invitations. You get to assess the speed of your group’s responses and evaluate how to improve your ceremony. Chat Rep
Integrated ticketing system
While other similar systems provide only basic live Chat with a couple extras, Live Chat provides full help desk performance with its ticketing system built into the stage. For this alone, you gain a substantial edge over the competition, letting you quickly resolve customer problems. It does the heavy lifting, which email and phone cannot manage, and allows you to get rid of long queues while engaging clients with your quick answers. Its ticket management capability allows to source tickets from discussion and emails, tag tickets, and undertake automated follow-ups.
LiveChat offers a wide range of negotiation and ticket Reports that may be used to identify areas which may be improved and optimized. It’s possible to quantify chat duration, first reaction times, and traffic traffic. These reports, together with staffing forecast, can help you adjust the number of agents to pay for all chats. Customers may also find the amount of chats, attained goals, and client satisfaction levels. Having complete visibility within your chat history and performance metrics allow you to fine tune your workflows and performance to be more responsive to your client’s needs.
With LiveChat, you get a Complete suite of Customization options including two chat window kinds (pop-up or embedded), six different themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor that provides you greater flexibility and control such as readily altering any part of the chat window, both regarding looks in addition to behaviour. You could also add your own social media buttons so that your clients can reach your fan page directly from chat, and even customize agent profiles not only with names and titles but also with actual photographs to get the best results. Further, you get to use engagement images — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for clients.
Built for e commerce and Customer care
Efficiency is the name of this sport for LiveChat. As Such, it’s an perfect online chat program tool for e-commerce revenue and service that provides not just an efficient and dependable communications platform with your clients, but also goals and revenue tracker. Embedding a few lines of code on your sites and you are good to go, allowing a real-time tool to engage and interact with your visitors or clients, and quantifying the outcomes of those participation. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android apps, you get anyplace, anytime global access and functionality for your internet business. Chat Rep
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he gets a conversation from Jane. He sees in the history that she had been asking for a return policy. As he expects — she would like to reunite her sneakers. As it is Simon who copes with returns, Dave transfers Jane into Simon. Dave also tags the chat because”return”.
Characteristics: chat background, transfer, tags
Problem: Clients left on their own to wonder
Thanks to LiveChat Software, customer service agent, Dave, checks customers’ action on the site. He finds John Parker spends some time on a particular product page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are watertight, so John decides to make a buy. John leaves a favorable comments about company’s customer services.
Features: visitors Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New sneakers but she would like to know what’s store’s return policy. She needs an reply to her question when possible but she does not like making calls. Luckily, she is able to begin a conversation with a live chat agent. Jane types inside her question unaware that Dave can see what she is writing. As her query is rather a common person, Dave enters a previously saved material, therefore that he does not need to write it over. Jane sends her message and inside a second she receives a link to the return policy along with a complete explanation of steps she needs to take. She finishes the conversation and speeds it as great.
Features: live chat, Message sneak-peek, canned answers, agent rating
LiveChat provides the subsequent SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details that a look, and select the best plan for your company.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month charged yearly (or $39 billed monthly) Ideal for fulltime support staff
Business Plan: $50 per seat/month billed annually (or $59 billed yearly ) Ideal for customer support department
Enterprise Plan: $149 Per seat/month billed just per year great for Fortune 500 companies
LiveChat is among the products we thoroughly enjoyed reviewing. It just works really well and is fun to use. We were surprised that in comparison to ClickDesk, which we had on our site before, the number of discussion requests skyrocketed. Even though we used the same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is your new ticketing system. Offline messages go directly into this station and can be handled more easily by your team with different statuses (open( pending( solved).
It’s not the cheapest live chat applications but certainly one of the very best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their software is just fantastic. If Apple were ever thinking of acquiring a live chat program, I believe they would need to look no more. Chat Rep