Introduction Cites Help Desk
Giving your applications the name of an entire Category of software is quite a daring move. Their title”LiveChat” certainly sends out a message:”we would like to shape the marketplace .” We are going to figure out if that’s true. Cites Help Desk
It’s worth noting that unlike other suppliers within this area, LiveChat invoices you per concurrent user. That means one chair can be used by numerous agents, which is particularly advantageous if your team works in changes.
There are five different pricing tiers to choose from: their most affordable bundle”Starter” is priced at $16 a month. Should you want more than only four topics and a full discussion history, you ought to have a look at the”Team” ($33) plan. The”Business” ($50) grade is designed for bigger teams and provides a staffing forecast as well as a work scheduler module” Enterprise” gives you a dedicated account manager at a price of $149 a month.
We know that when you create a decision to Purchase Live Chat Software it’s important not just to see how pros assess it in their reviews, but also to discover whether the actual people and businesses which buy it are actually satisfied with the item. That is why we’ve created our behavior-based Client Satisfaction Algorithm” that collects customer reviews, opinions and LiveChat reviews across a broad selection of social media sites. The data is then presented in an easy to digest form showing how many people had negative and positive encounter with LiveChat. With that information at hand you should be armed to make an informed buying decision you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk program Intended for your service and support teams. It includes tools which you could use for your online sales and marketing, web analytics, and live customer support or support requirements. The platform empowers you and your staff to talk to clients and possible clients directly on your sites and in real time.
There are three Major elements of LiveChat — a Online chat window, web-based control panel, and operator program. The operator program has cross platform capabilities that enable logging in and chatting with people via mobile and desktop devices.
LiveChat offers a Wide Selection of features and Capabilities, and probably the most number of tools among the live chat solutions that we’ve reviewed. You get value for your money with functions and tools that include not only chat but additionally ticketing, client engagement, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, conversation polls, and much more.
In addition, it provides real-time Site traffic Tracking, dashboards and data, efficiency evaluation, and custom/standard or interactive reports. Aside from English, It’s also available in Many major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has grown to Become of the very outstanding enterprise chat alternatives relied upon by leading international brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with heaps of different applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name some.
Summary of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily track your visitors in real time. You are able to check if they’re using shopping cart, or even abandoning an arrangement –and encourage them to chat in case they do. Your helpdesk team representative can talk to more people in less time compared with a telephone representative. The program can quickly generate reports for each of your helpdesk staff agent, analyzing their number of chats, time spent with a customer, or conversation invitations. You get to measure the rate of your team’s answers and evaluate how to improve the service. Cites Help Desk
Integrated ticketing system
While other comparable systems offer only basic live Chat with a few extras, Live Chat provides full help desk performance with its own ticketing platform built into the platform. With this , you acquire a significant advantage over your competitors, letting you quickly resolve customer problems. It’s the heavy lifting, which email and telephone cannot handle, and lets you remove long queues while engaging customers with your fast replies. Its ticket management capability allows to supply tickets from chat and mails, label tickets, and undertake automated follow-ups.
LiveChat Delivers a wide range of chat and ticket Reports which may be used to spot areas that may be optimized and improved. It’s possible to measure chat length, first reaction times, and traffic traffic. These reports, together with staffing prediction, can help you correct the amount of brokers to pay for all chats. Clients can also find the number of chats, achieved goals, and client satisfaction levels. Having complete visibility over your chat history and performance metrics allow you to fine tune your workflows and operation to be more responsive to your customer’s needs.
With LiveChat, you get a Complete package of Customization options including two chat window kinds (embedded or pop-up ), six pre-made themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor which gives you even greater flexibility and control such as easily altering any portion of the chat window, both in terms of looks as well as behaviour. You could even add your own social networking buttons so your customers can reach your lover page directly from discussion, and also customize agent profiles not only with titles and names but also with real photographs to get the best results. Further, you have to use engagement graphics — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Built for e commerce and Customer care
Efficiency is the name of the sport for LiveChat. As Such, it’s an perfect online chat program tool for e-commerce sales and service that provides not just an efficient and dependable communications platform with your customers, but also goals and sales tracker. Embedding a few lines of code on your websites and you are good to go, allowing a real-time tool to participate and interact with your visitors or clients, and quantifying the results of these engagement. With support for more than 30 languages, compatibility with all browsers, and using native iOS and Android apps, you get anyplace, anytime worldwide access and functionality for your internet business. Cites Help Desk
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he receives a conversation from Jane. He sees at the history that she had been requesting a return policy. As he anticipates — she wants to reunite her shoes. As it’s Simon who copes with returns, Dave transfers Jane to Simon. Dave also tags the conversation as”yield”.
Characteristics: chat background, transfer, tags
Problem: Customers left in their to wonder
Thanks to LiveChat Software, customer service agent, Dave, checks clients’ action on the site. He notices that John Parker spends some time on a particular merchandise page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are watertight, so John decides to make a purchase. John leaves a positive feedback about company’s customer services.
Characteristics: visitors Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New shoes but she want to understand what is shop’s return policy. She needs an reply to her question when possible but she does not enjoy making calls. Fortunately, she can begin a conversation with a live chat agent. Jane types inside her question unaware that Dave can already see what she is writing. As her question is rather a common one, Dave enters a previously saved message, so he doesn’t have to write it on. Jane sends her message and within a second she gets a link to the return policy along with a full explanation of steps she should take. She finishes the chat and rates it as good.
Features: live chat, Message sneak-peek, canned answers, representative rating
LiveChat provides the following SMB and enterprise pricing bundles for users to choose from. A 30-day free trial is also available. Give the details a look, and choose the best plan for your company.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month charged yearly (or $39 billed yearly ) Ideal for full-time support staff
Company Plan: $50 per seat/month billed yearly (or $59 billed yearly ) Ideal for customer support department
Enterprise Plan: $149 Per seat/month billed only annually great for Fortune 500 companies
LiveChat is among those products we thoroughly enjoyed reviewing. It only works really well and is fun to use. We’re also surprised that compared to ClickDesk, which we had on our site before, the number of discussion requests skyrocketed. Though we used the exact same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is the new ticketing system. Offline messages go into this station and can be handled more easily by your group with different statuses (open, pending, solved).
It’s not the most affordable live chat software but certainly among the best. Their service is top notch and, at the risk of repeating myself: the user-experience with their applications is just fantastic. If Apple were thinking of acquiring a live chat software, I think that they would need to look no more. Cites Help Desk