Giving your applications the name of an entire Category of applications is rather a bold move. Their title”LiveChat” clearly sends a message out:”we would like to shape the market” We’ll figure out if that is true. Clickdesk
It’s worth noting that unlike other suppliers in this area, LiveChat bills you a concurrent user. That means one chair can be used by multiple agents, which is particularly advantageous if your team works in shifts.
You will find five different pricing tiers to choose from: their affordable package”Starter” is priced at $16 per month. Should you need more than only four themes and a full discussion history, you should have a peek at the”Team” ($33) plan. The”Business” ($50) grade is designed for larger teams and provides a staffing forecast in Addition to a work scheduler module.” Enterprise” gives you a dedicated account manager at a price of $149 per month.
We realize that when you make a decision to Purchase Live Chat Software it is important not only to see how pros assess it in their reviews, but also to discover whether the actual people and businesses that buy it are really satisfied with the item. That is why we’ve established our behavior-based Customer Satisfaction Algorithm” that collects customer testimonials, comments and LiveChat reviews across a broad range of social media websites. The data is then presented in an easy to digest form revealing how many individuals had negative and positive experience with LiveChat. With that information at hand you ought to be armed to make an educated buying decision you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk application Intended for your support and service teams. It comes with tools which you could use for your internet sales and marketing, web analytics, and live customer support or support requirements. The platform enables you and your staff to converse with customers and potential clients directly on your sites and in real time.
There are 3 Major components of LiveChat — a Online chat window, web-based control panel, and operator program. The operator program has cross-platform capabilities that enable logging in and chatting with people via mobile and desktop devices.
LiveChat Delivers a wide range of attributes and Abilities, and probably the greatest tools among the live chat options that we’ve reviewed. You get value for your money with functions and tools that include not just chat but additionally ticketing, customer participation, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, conversation surveys, and much more.
In addition, it provides real-time website traffic Monitoring, dashboards and data, efficiency analysis, and custom/standard or reports that are interactive. Aside from English, It’s also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has increased to Become among the most outstanding enterprise chat alternatives relied upon by leading global brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with heaps of different applications and platforms, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name some.
Overview of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily track your traffic in real time. You are able to check if they are using shopping cart, or even abandoning an order–and invite them to talk if they do. Your helpdesk team representative can talk to more people in less time compared using a telephone representative. The software can quickly create reports for each of your helpdesk team representative, analyzing their number of chats, time spent with a customer, or chat invitations. You get to assess the speed of your group’s responses and evaluate how to improve the ceremony. Clickdesk
Integrated ticketing system
While other similar systems offer only basic live Chat with a few extras, Live Chat provides complete help desk functionality with its own ticketing system built into the stage. With this , you gain a significant advantage over your competitors, letting you quickly resolve customer issues. It’s the heavy lifting, which email and telephone can’t handle, and lets you get rid of long queues while engaging clients with your quick answers. Its ticket management capacity allows to supply tickets from chat and emails, label tickets, and undertake automated follow-ups.
LiveChat offers a wide range of negotiation and ticket Reports which may be used to identify areas that can be optimized and improved. It’s possible to quantify chat length, first reaction times, and traffic traffic. These reports, together with staffing forecast, can enable you to correct the number of brokers to cover all chats. Clients may also see the number of chats, attained goals, and client satisfaction levels. With complete visibility over your chat history and performance metrics allow you to fine tune your workflows and performance to be even more responsive to your client’s needs.
With LiveChat, you get a Complete suite of Customization options such as two chat window kinds (pop-up or embedded), six pre-made themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor which gives you even greater flexibility and management for example readily changing any portion of the chat window, both in terms of appearances in addition to behavior. You could also add your own social networking buttons so your clients can reach your fan page straight from discussion, and also personalize agent profiles not just with names and titles but also with actual photographs to find the best outcomes. Further, you have to use engagement images — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for customers.
Built for ecommerce and Customer support
Efficiency is the name of this sport for LiveChat. As Such, it is an ideal online chat software tool for e-commerce sales and support providing you not only an efficient and reliable communications platform along with your customers, but also goals and revenue tracker. Embedding a couple lines of code on your websites and you are good to go, permitting a real-time instrument to engage and interact with your visitors or customers, and measuring the results of these engagement. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android apps, you get anywhere, anytime global access and operation for your online business. Clickdesk
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he gets a chat from Jane. He sees in the background she had been asking for a return policy. As he expects — she wants to reunite her sneakers. As it is Simon who copes with yields, Dave transports Jane into Simon. Dave also tags the conversation because”yield”.
Characteristics: chat history, transfer, tags
Problem: Customers left in their to wonder
Thanks to LiveChat Software, customer service agent, Dave, checks customers’ activity on the website. He finds John Parker spends some time on a specific product page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are watertight, so John decides to make a purchase. John leaves a positive feedback about company’s customer services.
Characteristics: visitors Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New shoes but she want to understand what is store’s return policy. She wants an reply to her question as soon as possible but she doesn’t like making calls. Luckily, she is able to begin a conversation with a live chat representative. Jane types in her question oblivious that Dave can see what she is writing. As her question is rather a common person, Dave enters a previously saved message, so that he doesn’t have to write it on. Jane sends her message and within a second she receives a URL to the return policy along with a complete explanation of steps she should take. She completes the chat and rates it as good.
Features: live chat, Message sneak-peek, canned answers, representative rating
LiveChat provides the subsequent SMB and business pricing bundles for users to choose from. A 30-day free trial is also available. Give the details that a look, and select the best strategy for your company.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month charged yearly (or $39 billed yearly ) Ideal for full-time support staff
Business Plan: $50 each seat/month billed annually (or $59 billed yearly ) Ideal for client service section
Enterprise Plan: $149 Per seat/month billed just per year great for Fortune 500 businesses
LiveChat is one of the products we thoroughly enjoyed reviewing. It just works extremely well and is enjoyable to use. We were also surprised that compared to ClickDesk, which we had on our website earlier, the number of chat requests skyrocketed. Even though we used the exact same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is your new ticketing system. Offline messages go into this station and can be handled more easily by your team with different statuses (open, pending( solved).
It’s not the cheapest live chat applications but surely among the best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their applications is simply fantastic. If Apple were thinking of acquiring a live chat software, I think they would have to look no further. Clickdesk