Introduction Customer Support Chat
Giving your software the title of an entire Category of applications is rather a daring move. Their name”LiveChat” certainly sends a message out:”we would like to shape the market.” We’ll figure out whether that is true. Customer Support Chat
It’s worth noting that unlike other providers in this area, LiveChat bills you a concurrent user. That means one seat can be used by multiple agents, which is very advantageous if your team works in changes.
You will find five different pricing tiers to choose from: their most affordable bundle”Starter” is priced at $16 a month. If you want more than just four topics and a full discussion history, you should have a look at the”Team” ($33) plan. The”Business” ($50) grade is designed for larger teams and provides a staffing prediction as well as a work scheduler module” Enterprise” provides you with a dedicated account manager at a cost of $149 per month.
We realize that when you make a decision to buy Live Chat Software it is important not only to see how pros evaluate it in their reviews, but also to discover whether the real people and businesses which purchase it are really happy with the product. That is why we’ve established our behavior-based Customer Satisfaction Algorithm” that collects customer reviews, opinions and LiveChat testimonials across a broad range of social media sites. The information is then presented in an easy to digest form showing how many individuals had negative and positive encounter with LiveChat. With that information at hand you ought to be armed to make an educated buying decision that you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk application Intended for your support and service teams. It includes tools which you can use for your online sales and marketing, web analytics, and live customer support or support requirements. The platform enables you and your staff to converse with customers and possible clients directly on your sites and in real time.
There are three main elements of LiveChat — a Online chat window, web-based control panel, and operator application. The operator program has cross platform capacities that enable logging in and chatting with people via desktop and mobile devices.
LiveChat offers a wide range of features and Abilities, and probably the most number of tools one of the live chat solutions that we’ve reviewed. You get value for your money with tools and functions that include not only chat but additionally ticketing, customer participation, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, conversation surveys, and more.
In addition, it provides real-time website traffic Tracking, dashboards and statistics, efficiency evaluation, and custom/standard or reports that are interactive. Aside from English, it is also available in Many Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has grown to Become among the most outstanding enterprise chat alternatives relied upon by major international brands like Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with dozens of different applications and platforms, extending the program’s functionality to add ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to mention a few.
Overview of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily track your visitors in real time. You can check if they are using shopping cart, or abandoning an arrangement –and invite them to talk in case they do. Your helpdesk team representative can speak to more people in less time compared with a phone agent. The software can quickly create reports for each of your helpdesk team representative, analyzing their number of chats, time spent with a customer, or conversation invitations. You get to measure the rate of your team’s answers and evaluate how to improve the ceremony. Customer Support Chat
Integrated ticketing system
While other similar systems provide only basic live Chat with a couple extras, Live Chat provides full help desk functionality with its ticketing system built into the platform. With this , you acquire a significant advantage over the competition, letting you quickly resolve customer problems. It does the heavy lifting, which email and phone cannot manage, and allows you to remove long queues while engaging clients with your quick replies. Its ticket management capability allows to supply tickets from chat and mails, tag tickets, and undertake automated follow-ups.
LiveChat offers a Wide Selection of negotiation and ticket Reports which can be used to spot areas which may be improved and optimized. It is possible to measure chat duration, first reaction times, and queued visitors. These reports, together with staffing prediction, can help you adjust the number of agents to pay for all chats. Customers can also see the amount of chats, attained goals, and customer satisfaction levels. Having complete visibility within your chat history and performance metrics enable you to fine tune your workflows and performance to be more responsive to your client’s needs.
With LiveChat, you get a full suite of Customization options including two chat window kinds (pop-up or embedded), six pre-made themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor that provides you greater flexibility and management such as readily changing any part of the chat window, both regarding appearances as well as behavior. You can even add your personal social networking buttons so that your clients can reach your fan page straight from discussion, and also customize agent profiles not just with titles and names but also with actual photographs to find the best outcomes. Further, you have to utilize engagement graphics — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Constructed for ecommerce and Customer support
Efficiency is the name of the sport for LiveChat. As Such, it is an ideal online chat program tool for e-commerce revenue and service that provides not just an efficient and dependable communications platform along with your customers, but also aims and revenue tracker. Embedding a few lines of code on your own sites and you’re good to go, allowing a real-time instrument to participate and interact with your visitors or clients, and quantifying the outcomes of these engagement. With support for over 30 languages, compatibility with all browsers, and using native iOS and Android apps, you get anyplace, anytime global access and functionality for your online business. Customer Support Chat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he receives a chat from Jane. He sees in the history that she had been asking for a return policy. As he expects — she wants to return her sneakers. As it’s Simon who copes with yields, Dave transports Jane into Simon. Dave also tags the conversation because”yield”.
Characteristics: chat history, transfer, tags
Problem: Customers left on their own to wonder
Because of LiveChat Software, customer support agent, Dave, checks clients’ action on the website. He notices that John Parker spends some time on a specific product page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are indeed waterproof, therefore John decides to make a purchase. John leaves a favorable comments about company’s customer services.
Characteristics: traffic Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New sneakers but she want to understand what’s shop’s return policy. She needs an answer to her question as soon as possible but she does not enjoy making calls. Luckily, she can start a conversation with a live conversation agent. Jane types inside her question unaware that Dave can see what she is writing. As her question is quite a common person, Dave enters a previously saved message, therefore he doesn’t need to write it on. Jane sends her message and inside a second she gets a link to the return coverage and a full explanation of steps she should take. She completes the conversation and speeds it as great.
Features: live chat, Message sneak-peek, canned responses, agent rating
LiveChat provides the following SMB and business pricing bundles for users to choose from. A 30-day free trial is also available. Give the specifics a look, and choose the best strategy for your business.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month charged yearly (or $39 billed monthly) Ideal for fulltime assistance team
Company Plan: $50 per seat/month billed yearly (roughly $59 billed yearly ) Ideal for customer support department
Enterprise Plan: $149 Per seat/month billed just annually Ideal for Fortune 500 companies
LiveChat is among those products we thoroughly enjoyed reviewing. It just works extremely well and is fun to use. We were surprised that in comparison to ClickDesk, which we had on our site earlier, the amount of chat requests skyrocketed. Though we used the exact same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is the new ticketing system. Offline messages go into this station and can be handled more easily by your team with different statuses (open, pending, solved).
It is not the cheapest live chat software but surely one of the best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their software is simply fantastic. If Apple were ever thinking of acquiring a live chat software, I believe they would need to look no further. Customer Support Chat