Giving your software the title of an entire Category of applications is quite a bold move. Their name”LiveChat” certainly sends a message out:”we would like to shape the market” We are going to find out if that’s true. Dardasha
It’s worth noting that unlike other providers in this area, LiveChat invoices you per concurrent user. That means one seat can be used by multiple agents, which can be particularly advantageous if your staff works in changes.
There are five different pricing tiers to choose from: the affordable package”Starter” is priced at $16 a month. If you want more than just four themes and a full discussion history, you should have a peek at the”Team” ($33) program. The”Business” ($50) grade is designed for larger teams and adds a staffing prediction in Addition to a job scheduler module” Enterprise” gives you a dedicated account manager in a cost of $149 per month.
We realize that when you create a decision to Purchase Live Chat Software it is important not only to see how pros evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually happy with the item. That is why we’ve created our behavior-based Client Satisfaction Algorithm” that collects customer testimonials, opinions and LiveChat reviews across a wide range of social media websites. The information is then presented in an easy to digest form showing how many individuals had negative and positive experience with LiveChat. With that information at hand you should be armed to make an educated buying decision you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk application Meant for your support and service teams. It comes with tools which you could use for your internet sales and marketing, web analytics, and live customer care or support requirements. The platform empowers you and your team to converse with customers and possible clients directly on your sites and in real time.
There are three main elements of LiveChat — a Online chat window, online control panel, and operator program. The operator program has cross platform capacities that allow logging in and chatting with people via desktop and mobile devices.
LiveChat Delivers a wide range of attributes and Capabilities, and likely the most number of tools among the live chat solutions that we’ve reviewed. You get value for your money with functions and tools that include not just chat but also ticketing, client engagement, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, chat polls, and much more.
In addition, it provides real-time Site traffic Monitoring, dashboards and data, efficiency analysis, and custom/standard or reports that are interactive. Aside from English, it is also available in Many Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has grown to Become among the very outstanding enterprise chat solutions relied upon by leading global brands like Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with heaps of different applications and platforms, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name a few.
Summary of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily monitor your traffic in real time. You can check whether they are utilizing shopping cart, or abandoning an arrangement –and encourage them to talk in case they do. Your helpdesk team representative can speak to more people in less time compared with a phone representative. The program can quickly create reports for each of your helpdesk staff representative, analyzing their number of chats, time spent with a customer, or conversation invitations. You get to measure the speed of your group’s responses and assess how to improve your service. Dardasha
Integrated ticketing system
While other comparable systems offer only basic live Chat with a couple extras, Live Chat provides full help desk performance with its own ticketing system built into the platform. With this , you gain a substantial edge over the competition, allowing you to quickly resolve customer problems. It’s the heavy lifting, which email and phone can’t manage, and allows you to get rid of lengthy queues while engaging clients with your fast answers. Its ticket management capability allows to source tickets from chat and mails, label tickets, and undertake automated follow-ups.
LiveChat offers a wide range of negotiation and ticket Reports that can be used to identify areas that can be improved and optimized. It is possible to quantify chat length, first response times, and queued visitors. These reports, together with staffing prediction, can help you adjust the amount of brokers to cover all chats. Customers can also see the number of chats, achieved goals, and client satisfaction levels. Having complete visibility over your conversation history and performance metrics enable you to fine tune your workflows and performance to be more responsive to your client’s needs.
With LiveChat, you get a Complete package of Customization options including two chat window types (pop-up or embedded), six pre-made themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor that gives you even greater flexibility and management such as easily altering any portion of the chat window, both regarding looks as well as behaviour. You can even add your own social networking buttons so your customers can reach your lover page straight from chat, and even personalize agent profiles not only with titles and names but also with real photos to find the best results. Further, you have to use engagement graphics — eye-catching visuals and custom greetings and buttons — to enable an even more compelling experience for customers.
Built for ecommerce and Customer support
Efficiency is the name of the game for LiveChat. As Such, it’s an ideal online chat program tool for e-commerce sales and support that provides not just an efficient and dependable communications platform along with your customers, but also aims and revenue tracker. Embedding a few lines of code onto your websites and you are good to go, permitting a real-time tool to participate and interact with your visitors or customers, and measuring the results of these participation. With support for more than 30 languages, compatibility with all browsers, and using native iOS and Android apps, you get anyplace, anytime global access and operation for your online business. Dardasha
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he gets a chat from Jane. He sees in the background she was asking for a return policy. As he anticipates — she would like to return her sneakers. As it’s Simon who copes with yields, Dave transfers Jane to Simon. Dave also tags the conversation as”return”.
Characteristics: discussion background, transfer, tags
Problem: Clients left in their to wonder
Thanks to LiveChat Software, customer support agent, Dave, checks customers’ action on the website. He finds John Parker spends some time on a specific product page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are watertight, therefore John decides to make a purchase. John leaves a favorable feedback about business’s customer services.
Features: traffic Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New sneakers but she would like to know what’s shop’s return policy. She needs an answer to her question as soon as possible but she doesn’t enjoy making calls. Fortunately, she is able to start a chat with a live chat agent. Jane types inside her question unaware that Dave can see exactly what she is writing. As her query is rather a common person, Dave enters a previously saved message, therefore he does not need to write it over. Jane sends her message and inside a second she receives a URL to the return policy and a full explanation of steps she needs to take. She finishes the conversation and speeds it as good.
Characteristics: live chat, Message sneak-peek, canned answers, agent rating
LiveChat provides the subsequent SMB and enterprise pricing bundles for users to choose from. A 30-day free trial is also available. Give the details that a look, and select the best strategy for your business.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month billed annually (roughly $39 billed yearly ) Ideal for fulltime support staff
Business Plan: $50 each seat/month billed annually (or $59 billed monthly) Ideal for customer service section
Enterprise Plan: $149 Per seat/month billed only per year Ideal for Fortune 500 companies
LiveChat is one of those products we thoroughly enjoyed reviewing. It only works extremely well and is fun to use. We were surprised that in comparison to ClickDesk, which we had on our website earlier, the amount of chat requests skyrocketed. Though we used the exact same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is the brand new ticketing system. Offline messages go directly into this channel and can be handled more easily by your team with different statuses (open( pending, solved).
It’s not the most affordable live chat software but surely among the best. Their support is top notch and, at the risk of repeating myself: the user-experience with their applications is just fantastic. If Apple were ever thinking of acquiring a live chat program, I believe they would need to look no further. Dardasha