Background Epic Games Support Livechat
Giving your software the title of a whole Category of software is quite a bold move. Their name”LiveChat” clearly sends out a message:”we would like to shape the marketplace .” We’ll find out if that’s true. Epic Games Support Livechat
It is worth noting that unlike other suppliers within this area, LiveChat invoices you a concurrent user. That means one chair may be used by numerous agents, which is particularly advantageous if your staff works in changes.
You will find five different pricing tiers to choose from: the most affordable package”Starter” is priced at $16 per month. If you want more than only four themes and a full chat history, you should take a peek at the”Team” ($33) plan. The”Business” ($50) tier is designed for larger teams and provides a staffing prediction in Addition to a work scheduler module” Enterprise” gives you a dedicated account manager in a cost of $149 per month.
We realize that when you create a decision to Purchase Live Chat Software it’s important not only to observe how pros evaluate it in their reviews, but also to discover if the real people and companies that purchase it are actually happy with the item. That is why we’ve created our behavior-based Customer Satisfaction Algorithm” that gathers customer testimonials, comments and LiveChat reviews across a broad range of social media sites. The data is then presented in an easy to digest form revealing how many individuals had negative and positive encounter with LiveChat. With that information at hand you ought to be equipped to make an educated buying decision that you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk application Intended for your support and service teams. It includes tools that you can use for your online sales and marketing, web analytics, and live customer care or support requirements. The platform empowers you and your staff to converse to customers and possible customers directly on your sites and in real time.
There are 3 Major elements of LiveChat — a Online chat window, online control panel, and operator application. The operator program has cross-platform capacities that allow logging in and chatting with people via desktop and mobile devices.
LiveChat offers a wide range of features and Capabilities, and likely the most tools among the live chat solutions that we’ve reviewed. You get value for your money with functions and tools that include not just chat but also ticketing, client engagement, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, chat polls, and more.
Additionally, it provides real-time Site traffic Monitoring, dashboards and data, efficiency evaluation, and custom/standard or reports that are interactive. Besides English, it is also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has grown to Become of the most outstanding enterprise chat solutions relied upon by major international brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with dozens of other platforms and applications, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name some.
Summary of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily track your visitors in real time. You are able to check whether they are utilizing shopping cart, or abandoning an arrangement –and invite them to chat if they do. Your helpdesk team agent can talk to more people in less time compared using a phone representative. The program can quickly create reports for each of your helpdesk team representative, analyzing their number of chats, time spent with a customer, or conversation invitations. You get to assess the speed of your team’s responses and evaluate how to improve the service. Epic Games Support Livechat
Integrated ticketing system
While other comparable systems provide only basic live Chat with a couple extras, Live Chat provides full help desk performance with its own ticketing platform built into the platform. With this , you gain a substantial edge over the competition, letting you quickly resolve customer problems. It does the heavy lifting, which email and telephone cannot handle, and lets you remove lengthy queues while engaging customers with your fast answers. Its ticket management capacity allows to source tickets from discussion and mails, tag tickets, and accept automatic follow-ups.
LiveChat Delivers a wide range of chat and ticket Reports that can be used to spot areas that may be optimized and improved. It is possible to quantify chat length, first response times, and traffic traffic. These reports, together with staffing prediction, can help you correct the amount of brokers to cover all chats. Clients can also see the amount of chats, achieved goals, and client satisfaction levels. With complete visibility within your chat history and performance metrics allow you to fine tune your workflows and operation to be more responsive to your client’s needs.
With LiveChat, you get a Complete suite of Customization options including two chat window kinds (embedded or pop-up ), six different themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor which provides you greater flexibility and management such as readily changing any part of the chat window, both regarding appearances in addition to behaviour. You can also add your own social networking buttons so your customers can reach your fan page straight from chat, and even personalize agent profiles not just with titles and names but also with real photographs to get the best outcomes. Further, you have to use engagement graphics — eye-catching visuals and custom greetings and buttons — to enable an even more compelling experience for customers.
Built for ecommerce and Customer support
Efficiency is the name of this game for LiveChat. As Such, it is an perfect online chat program tool for e-commerce sales and service that provides not only an efficient and reliable communications platform with your clients, but also aims and revenue tracker. Embedding a few lines of code on your websites and you are good to go, permitting a real-time instrument to participate and interact with your visitors or customers, and quantifying the results of those participation. With support for more than 30 languages, compatibility with most browsers, and having native iOS and Android programs, you get anywhere, anytime worldwide access and functionality for your online business. Epic Games Support Livechat
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he receives a conversation from Jane. He sees in the history that she was asking for a return policy. As he anticipates — she wants to reunite her shoes. As it is Simon who copes with returns, Dave transports Jane into Simon. Dave also tags the chat as”yield”.
Features: discussion history, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer support representative, Dave, checks customers’ action on the site. He notices that John Parker spends some time on a particular merchandise page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are watertight, therefore John decides to make a purchase. John leaves a positive feedback about business’s customer service.
Characteristics: visitors Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New sneakers but she want to know what is shop’s return policy. She needs an reply to her question when possible but she doesn’t enjoy making calls. Fortunately, she is able to start a conversation with a live chat representative. Jane types inside her question unaware that Dave can see what she’s writing. As her question is quite a common person, Dave enters a previously saved material, so he does not have to write it on. Jane sends her message and within a second she receives a URL to the return policy along with a full explanation of steps she needs to take. She completes the chat and speeds it as great.
Characteristics: live chat, Message sneak-peek, canned answers, representative rating
LiveChat provides the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and choose the best plan for your company.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month charged annually (or $39 billed monthly) Ideal for full-time assistance team
Company Plan: $50 each seat/month billed yearly (roughly $59 billed monthly) Ideal for client support department
Enterprise Plan: $149 Per seat/month billed just per year great for Fortune 500 companies
LiveChat is among those goods we thoroughly enjoyed reviewing. It just works really well and is fun to use. We’re surprised that in comparison to ClickDesk, which we had on our site before, the number of chat requests skyrocketed. Even though we used the exact same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is your new ticketing system. Offline messages go into this channel and can be handled more easily by your group with various statuses (open, pending( solved).
It is not the cheapest live chat software but certainly one of the best. Their service is top notch and, at the risk of repeating myself: the user-experience with their applications is simply fantastic. If Apple were ever thinking of acquiring a live chat software, I think they would need to look no further. Epic Games Support Livechat