Intro Fre Live Chat
Giving your software the name of a whole Category of software is rather a bold move. Their name”LiveChat” clearly sends out a message:”we want to shape the marketplace .” We are going to figure out if that’s true. Fre Live Chat
It’s worth noting that unlike other providers in this area, LiveChat invoices you per concurrent user. That means one chair can be used by multiple agents, which can be very advantageous if your team works in changes.
You will find five different pricing tiers to choose from: their affordable package”Starter” is priced at $16 a month. If you want more than just four topics and a full discussion history, you should take a peek at the”Team” ($33) program. The”Business” ($50) grade is designed for bigger teams and provides a staffing forecast as well as a job scheduler module.” Enterprise” gives you a dedicated account manager at a price of $149 a month.
We realize that when you create a decision to buy Live Chat Software it’s important not only to observe how pros evaluate it in their reviews, but also to find out whether the real people and companies that buy it are actually satisfied with the product. That’s why we’ve established our behavior-based Client Satisfaction Algorithm” that collects customer reviews, comments and LiveChat reviews across a broad range of social networking sites. The data is then presented in an easy to digest form revealing how many people had negative and positive experience with LiveChat. With that information at hand you ought to be equipped to make an informed buying decision that you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk application Meant for your support and service teams. It includes tools that you could use for your internet sales and marketing, web analytics, and live customer care or support requirements. The platform empowers you and your staff to talk to clients and possible clients directly on your sites and in real time.
There are 3 Major elements of LiveChat — a Online chat window, web-based control panel, and operator program. The operator application has cross platform capacities that allow logging in and chatting with visitors via desktop and mobile devices.
LiveChat Delivers a wide range of features and Capabilities, and probably the greatest number of tools one of the live chat solutions that we’ve reviewed. You get value for your money with tools and functions that include not only chat but additionally ticketing, customer participation, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, chat surveys, and much more.
In addition, it provides real-time website traffic Monitoring, dashboards and data, efficiency evaluation, and custom/standard or reports that are interactive. Besides English, It’s also available in several major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has increased to Become among the most outstanding enterprise chat alternatives relied upon by leading international brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with heaps of other applications and platforms, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name some.
Summary of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily track your traffic in real time. You are able to check if they’re using shopping cart, or even abandoning an order–and encourage them to chat if they do. Your helpdesk team representative can speak to more people in less time compared with a phone agent. The software can quickly generate reports for every one of your helpdesk staff representative, analyzing their number of chats, time spent with a customer, or conversation invitations. You get to measure the rate of your group’s answers and assess how to improve your ceremony. Fre Live Chat
Integrated ticketing system
While other similar systems offer only basic live Chat with a few extras, Live Chat provides full help desk functionality with its own ticketing platform built into the stage. For this , you acquire a significant edge over the competition, allowing you to quickly resolve customer problems. It does the heavy lifting, which email and phone cannot handle, and allows you to remove lengthy queues while engaging customers with your quick replies. Its ticket management capacity allows to source tickets from discussion and mails, tag tickets, and accept automatic follow-ups.
LiveChat Delivers a Wide Selection of negotiation and ticket Reports that can be used to spot areas that can be optimized and improved. It’s possible to quantify chat length, first reaction times, and traffic traffic. These reports, together with staffing prediction, can enable you to correct the amount of agents to cover all chats. Clients may also see the number of chats, achieved goals, and customer satisfaction levels. With complete visibility within your chat history and performance metrics allow you to fine tune your workflows and operation to be even more responsive to your client’s needs.
With LiveChat, you get a Complete package of Customization options such as two chat window types (pop-up or embedded), six different themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor that gives you even greater flexibility and management such as readily changing any part of the chat window, both regarding looks in addition to behavior. You can even add your personal social media buttons so your customers can reach your lover page straight from chat, and also personalize agent profiles not only with titles and names but also with actual photos to find the best results. Further, you get to use engagement images — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Built for ecommerce and Customer care
Efficiency is the name of this sport for LiveChat. As Such, it is an perfect online chat program tool for e-commerce sales and service providing you not only an efficient and reliable communications platform along with your customers, but also goals and sales tracker. Embedding a few lines of code on your own sites and you are good to go, allowing a real-time tool to participate and interact with your visitors or clients, and measuring the outcomes of those engagement. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android apps, you get anyplace, anytime global access and operation for your internet business. Fre Live Chat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he receives a conversation from Jane. He sees in the history that she had been requesting a return policy. As he expects — she would like to reunite her shoes. As it’s Simon who deals with returns, Dave transfers Jane to Simon. Dave also tags the conversation as”yield”.
Characteristics: chat background, transfer, tags
Problem: Clients left on their own to wonder
Because of LiveChat Software, customer support representative, Dave, checks customers’ activity on the site. He notices that John Parker spends some time on a specific product page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are watertight, so John decides to make a buy. John leaves a favorable comments about business’s customer services.
Features: visitors Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New shoes but she would like to know what is store’s return policy. She needs an reply to her question as soon as possible but she doesn’t enjoy making calls. Fortunately, she can begin a chat with a live chat agent. Jane types inside her question unaware that Dave can see what she’s writing. As her query is quite a common one, Dave enters a previously saved material, so that he doesn’t need to write it on. Jane sends her message and within a second she receives a URL to the return coverage and a full explanation of steps she needs to take. She completes the conversation and rates it as great.
Features: live chat, Message sneak-peek, canned answers, agent rating
LiveChat offers the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and choose the best plan for your company.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month charged annually (or $39 billed yearly ) Ideal for full-time support team
Company Plan: $50 per seat/month billed annually (or $59 billed yearly ) Ideal for customer support department
Enterprise Plan: $149 Per seat/month billed only per year great for Fortune 500 companies
LiveChat is among those products we thoroughly enjoyed reviewing. It only works extremely well and is fun to use. We’re surprised that compared to ClickDesk, which we had on our website before, the number of discussion requests skyrocketed. Though we used the same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is the brand new ticketing system. Offline messages go directly into this station and can be managed more easily by your group with various statuses (open( pending, solved).
It’s not the cheapest live chat applications but surely one of the very best. Their support is top notch and, at the risk of repeating myself: the user-experience with their software is simply fantastic. If Apple were thinking of acquiring a live chat software, I believe they would have to look no more. Fre Live Chat