Introduction Free Group Chat Software
Giving your software the title of an entire Category of software is quite a bold move. Their name”LiveChat” certainly sends a message out:”we want to shape the marketplace ” We’ll find out if that’s true. Free Group Chat Software
It is worth noting that unlike other suppliers within this space, LiveChat bills you per concurrent user. That means one chair can be used by numerous agents, which is very advantageous if your staff works in shifts.
You will find five different pricing tiers to choose from: their most affordable bundle”Starter” is priced at $16 per month. If you need more than only four themes and a full discussion history, you ought to have a peek at the”Team” ($33) plan. The”Business” ($50) tier is designed for bigger teams and provides a staffing forecast as well as a work scheduler module.” Enterprise” provides you with a dedicated account manager in a cost of $149 a month.
We realize that when you make a decision to Purchase Live Chat Software it is important not only to observe how experts assess it in their reviews, but also to find out if the real people and companies that purchase it are really satisfied with the item. That is why we’ve established our behavior-based Customer Satisfaction Algorithm” that gathers customer reviews, opinions and LiveChat reviews across a broad selection of social networking websites. The data is then presented in an easy to digest form revealing how many individuals had positive and negative experience with LiveChat. With that information at hand you ought to be armed to make an informed buying decision you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk program Meant for your support and service teams. It includes tools which you could use for your online sales and promotion, web analytics, and live customer support or service requirements. The platform enables you and your staff to talk to clients and possible customers directly on your sites and in real time.
There are three main components of LiveChat — a Web-based chat window, web-based control panel, and operator program. The operator application has cross platform capabilities that allow logging in and chatting with visitors via desktop and mobile devices.
LiveChat Delivers a wide range of features and Capabilities, and probably the most tools among the live chat options that we’ve reviewed. You get value for your money with functions and tools that include not only chat but also ticketing, client engagement, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, chat surveys, and more.
In addition, it provides real-time Site traffic Tracking, dashboards and statistics, efficiency evaluation, and custom/standard or reports that are interactive. Besides English, it is also available in Many major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has grown to Become of the most outstanding enterprise chat solutions relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with dozens of other platforms and applications, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention a few.
Summary of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily monitor your traffic in real time. You can check whether they are using shopping cart, or even abandoning an order–and encourage them to talk in case they do. Your helpdesk team representative can talk to more people in less time compared with a telephone agent. The program can quickly create reports for each of your helpdesk team representative, analyzing their number of chats, time spent with a client, or chat invitations. You get to measure the speed of your team’s responses and evaluate how to improve the ceremony. Free Group Chat Software
Integrated ticketing system
While other similar systems offer only basic live Chat with a few extras, Live Chat provides complete help desk performance with its own ticketing platform built into the platform. For this , you gain a significant edge over your competitors, allowing you to quickly resolve customer problems. It does the heavy lifting, which email and telephone cannot manage, and lets you remove long queues while engaging customers with your fast replies. Its ticket management capability allows to source tickets from discussion and emails, tag tickets, and accept automatic follow-ups.
LiveChat Delivers a Wide Selection of chat and ticket Reports that can be used to spot areas that may be optimized and improved. It is possible to measure chat length, first response times, and queued visitors. These reports, together with staffing prediction, can enable you to adjust the number of agents to cover all chats. Customers may also see the amount of chats, attained goals, and customer satisfaction levels. With complete visibility over your conversation history and performance metrics enable you to fine tune your workflows and operation to be even more responsive to your client’s needs.
With LiveChat, you get a Complete package of Customization options such as two chat window types (embedded or pop-up ), six different themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor which gives you even greater flexibility and management such as easily changing any portion of the chat window, both in terms of looks in addition to behaviour. You could even add your personal social media buttons so that your customers can reach your lover page straight from discussion, and also personalize agent profiles not just with titles and names but also with actual photographs to find the best results. Further, you have to utilize engagement images — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for customers.
Constructed for ecommerce and Customer support
Efficiency is the name of the game for LiveChat. As Such, it’s an perfect online chat program tool for e-commerce revenue and support providing you not just an efficient and reliable communications platform with your clients, but also goals and revenue tracker. Embedding a few lines of code on your own sites and you are good to go, permitting a real-time tool to participate and interact with your customers or clients, and measuring the results of those participation. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android programs, you get anyplace, anytime worldwide access and operation for your internet business. Free Group Chat Software
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he receives a chat from Jane. He sees at the history that she was requesting a return policy. As he anticipates — she wants to return her sneakers. As it is Simon who deals with yields, Dave transfers Jane into Simon. Dave also tags the conversation as”return”.
Characteristics: discussion history, transfer, tags
Problem: Clients left in their to wonder
Because of LiveChat Software, customer support representative, Dave, checks customers’ action on the site. He finds John Parker spends some time on a particular merchandise page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are watertight, so John decides to make a buy. John leaves a favorable feedback about business’s customer services.
Characteristics: visitors Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New sneakers but she would like to understand what’s store’s return policy. She needs an answer to her question when possible but she doesn’t enjoy making calls. Fortunately, she is able to begin a conversation with a live chat agent. Jane types in her question oblivious that Dave can see what she is writing. As her question is rather a common one, Dave enters a previously saved material, therefore he does not need to write it over. Jane sends her message and inside a second she gets a link to the return coverage and a complete explanation of steps she needs to take. She finishes the chat and rates it as good.
Features: live chat, Message sneak-peek, canned responses, agent rating
LiveChat offers the subsequent SMB and enterprise pricing bundles for users to choose from. A 30-day free trial is also available. Give the specifics a look, and select the best strategy for your company.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month billed annually (or $39 billed monthly) Ideal for fulltime assistance staff
Business Plan: $50 each seat/month billed yearly (or $59 billed yearly ) Ideal for customer support section
Enterprise Plan: $149 Per seat/month billed only per year great for Fortune 500 companies
LiveChat is one of those goods we thoroughly enjoyed reviewing. It only works extremely well and is enjoyable to use. We’re also surprised that in comparison to ClickDesk, which we had on our website earlier, the amount of discussion requests skyrocketed. Even though we used the same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is your new ticketing system. Offline messages go into this station and can be managed more easily by your team with various statuses (open, pending( solved).
It is not the most affordable live chat software but certainly among the best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their applications is simply fantastic. If Apple were ever thinking of acquiring a live chat software, I believe that they would need to look no further. Free Group Chat Software