Introduction Free Live Chat Help
Giving your software the title of a whole Category of software is quite a daring move. Their title”LiveChat” certainly sends out a message:”we want to shape the market.” We’ll find out whether that is true. Free Live Chat Help
It’s worth noting that unlike other providers within this space, LiveChat bills you per concurrent user. That means one chair can be used by multiple agents, which is very advantageous if your team works in shifts.
There are five different pricing tiers to choose from: the most affordable bundle”Starter” is priced at $16 per month. If you want more than only four themes and a complete chat history, you should have a look at the”Team” ($33) plan. The”Business” ($50) grade is designed for bigger teams and adds a staffing prediction in Addition to a work scheduler module.” Enterprise” provides you with a dedicated account manager at a cost of $149 per month.
We realize that when you make a decision to buy Live Chat Software it’s important not just to see how pros evaluate it in their reviews, but also to find out whether the real people and companies that purchase it are really happy with the product. That’s why we’ve established our behavior-based Client Satisfaction Algorithm” that collects customer testimonials, opinions and LiveChat testimonials across a broad selection of social media sites. The information is then presented in an easy to digest form showing how many people had negative and positive encounter with LiveChat. With that information at hand you ought to be equipped to make an informed buying decision that you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk program Intended for your service and support teams. It comes with tools that you can use for your online sales and marketing, web analytics, and live customer care or service requirements. The platform empowers you and your team to talk to clients and potential customers directly on your websites and in real time.
There are 3 main elements of LiveChat — a Online chat window, web-based control panel, and operator program. The operator program has cross-platform capabilities that allow logging in and chatting with visitors via mobile and desktop devices.
LiveChat Delivers a Wide Selection of features and Abilities, and likely the greatest number of tools one of the live chat solutions that we’ve reviewed. You get value for your money with functions and tools that include not just chat but also ticketing, customer participation, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, chat surveys, and more.
In addition, it provides real-time website traffic Tracking, dashboards and data, efficiency analysis, and custom/standard or reports that are interactive. Besides English, it is also available in Many Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has grown to Become among the very outstanding enterprise chat alternatives relied upon by major global brands like Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with dozens of other applications and platforms, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name a few.
Overview of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily monitor your traffic in real time. You can check if they are using shopping cart, or abandoning an order–and encourage them to talk if they do. Your helpdesk team agent can speak to more people in less time when compared with a phone representative. The software can quickly create reports for every one of your helpdesk team agent, analyzing their number of chats, time spent with a customer, or chat invitations. You get to assess the speed of your team’s responses and evaluate how to improve the ceremony. Free Live Chat Help
Integrated ticketing system
While other similar systems provide only basic live Chat with a couple extras, Live Chat provides full help desk performance with its own ticketing platform built into the platform. With this , you gain a significant advantage over your competitors, letting you quickly resolve customer issues. It’s the heavy lifting, which email and phone can’t manage, and lets you get rid of long queues while engaging clients with your quick answers. Its ticket management capability allows to source tickets from discussion and emails, label tickets, and undertake automated follow-ups.
LiveChat offers a Wide Selection of chat and ticket Reports that can be used to identify areas which may be optimized and improved. It is possible to measure chat duration, first response times, and queued visitors. These reports, together with staffing prediction, can enable you to adjust the number of agents to cover all chats. Customers can also see the amount of chats, achieved goals, and customer satisfaction levels. With complete visibility over your conversation history and performance metrics enable you to fine tune your workflows and performance to be more responsive to your customer’s needs.
With LiveChat, you get a Complete package of Customization options including two chat window types (pop-up or embedded), six different themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor that gives you even greater flexibility and control for example easily altering any portion of the chat window, both in terms of looks as well as behaviour. You can also add your personal social media buttons so that your customers can reach your fan page directly from chat, and also customize agent profiles not only with titles and names but also with actual photos to find the best results. Further, you get to utilize engagement graphics — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for clients.
Constructed for e commerce and Customer support
Efficiency is the name of this game for LiveChat. As Such, it’s an ideal online chat software tool for e-commerce revenue and service that provides not just an efficient and reliable communications platform along with your clients, but also goals and revenue tracker. Embedding a couple lines of code onto your own websites and you’re good to go, permitting a real-time tool to engage and interact with your customers or clients, and measuring the outcomes of those engagement. With support for more than 30 languages, compatibility with all browsers, and using native iOS and Android apps, you get anyplace, anytime global access and operation for your online business. Free Live Chat Help
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he gets a conversation from Jane. He sees in the history that she had been asking for a return policy. As he anticipates — she wants to reunite her sneakers. As it is Simon who deals with yields, Dave transports Jane into Simon. Dave also tags the conversation as”return”.
Features: chat history, transfer, tags
Problem: Clients left in their to wonder
Thanks to LiveChat Software, customer support agent, Dave, checks customers’ activity on the site. He notices that John Parker spends some time on a particular product page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are indeed waterproof, therefore John decides to make a buy. John leaves a positive comments about business’s customer service.
Characteristics: traffic Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New shoes but she would like to understand what’s store’s return policy. She wants an reply to her question as soon as possible but she doesn’t enjoy making calls. Luckily, she can start a chat with a live chat agent. Jane types in her question oblivious that Dave can already see exactly what she is writing. As her query is rather a common one, Dave enters a previously saved material, therefore that he does not have to write it over. Jane sends her message and within a second she gets a URL to the return coverage along with a full explanation of steps she should take. She completes the conversation and rates it as good.
Features: live chat, Message sneak-peek, canned answers, agent rating
LiveChat provides the following SMB and enterprise pricing bundles for users to choose from. A 30-day free trial is also available. Give the details that a look, and choose the best strategy for your company.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month billed yearly (or $39 billed yearly ) Ideal for full-time support staff
Company Plan: $50 per seat/month billed yearly (or $59 billed monthly) Ideal for client service department
Enterprise Plan: $149 Per seat/month billed just per year Ideal for Fortune 500 companies
LiveChat is among those products we thoroughly enjoyed reviewing. It only works really well and is fun to use. We were surprised that compared to ClickDesk, which we had on our website before, the number of chat requests skyrocketed. Though we used the same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is your brand new ticketing system. Offline messages go directly into this station and can be handled more easily by your team with different statuses (open, pending( solved).
It is not the cheapest live chat software but certainly among the very best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their software is simply fantastic. If Apple were ever thinking of obtaining a live chat program, I believe they would have to look no further. Free Live Chat Help