Introduction Free Live Chat Support Software
Giving your applications the title of a whole Category of software is rather a daring move. Their name”LiveChat” clearly sends a message out:”we want to shape the market.” We’ll figure out whether that is true. Free Live Chat Support Software
It is worth noting that unlike other providers in this space, LiveChat bills you a concurrent user. That means one chair may be used by numerous agents, which is very advantageous if your staff works in shifts.
There are five different pricing tiers to choose from: the affordable bundle”Starter” is priced at $16 a month. Should you need more than just four themes and a complete chat history, you ought to have a peek at the”Team” ($33) plan. The”Business” ($50) tier is designed for bigger teams and provides a staffing prediction in Addition to a work scheduler module” Enterprise” provides you with a dedicated account manager at a cost of $149 a month.
We know that when you create a decision to buy Live Chat Software it’s important not only to see how experts assess it in their reviews, but also to discover if the real people and businesses which buy it are really satisfied with the item. That is why we’ve created our behavior-based Client Satisfaction Algorithm” that gathers customer reviews, opinions and LiveChat reviews across a wide selection of social networking websites. The information is then presented in an easy to digest form revealing how many individuals had negative and positive experience with LiveChat. With that information at hand you should be equipped to make an educated buying decision that you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk application Meant for your service and support teams. It includes tools which you can use for your internet sales and marketing, web analytics, and live customer care or service requirements. The platform enables you and your staff to converse to customers and potential customers directly on your sites and in real time.
There are three Major elements of LiveChat — a Online chat window, online control panel, and operator program. The operator program has cross-platform capacities that enable logging in and chatting with visitors via desktop and mobile devices.
LiveChat Delivers a wide range of features and Abilities, and likely the most tools among the live chat options that we’ve reviewed. You get value for your money with functions and tools that include not only chat but also ticketing, customer engagement, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, conversation surveys, and more.
In addition, it provides real-time website traffic Monitoring, dashboards and statistics, efficiency analysis, and custom/standard or interactive reports. Besides English, it is also available in Many major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has grown to Become among the very outstanding enterprise chat solutions relied upon by major international brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with heaps of different platforms and applications, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name some.
Summary of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily track your visitors in real time. You can check if they’re using shopping cart, or even abandoning an order–and invite them to talk in case they do. Your helpdesk team representative can talk to more people in less time when compared using a telephone agent. The program can quickly generate reports for each of your helpdesk team representative, analyzing their number of chats, time spent with a customer, or conversation invitations. You get to measure the rate of your team’s responses and assess how to improve the service. Free Live Chat Support Software
Integrated ticketing system
While other similar systems provide only basic live Chat with a couple extras, Live Chat provides full help desk functionality with its ticketing system built into the platform. With this alone, you gain a substantial edge over the competition, letting you quickly resolve customer issues. It does the heavy lifting, which email and telephone cannot handle, and allows you to remove lengthy queues while engaging customers with your fast replies. Its ticket management capability allows to source tickets from chat and mails, tag tickets, and accept automatic follow-ups.
LiveChat offers a wide range of negotiation and ticket Reports that may be used to identify areas which may be improved and optimized. It’s possible to quantify chat duration, first reaction times, and queued visitors. These reports, together with staffing forecast, can help you correct the amount of agents to pay for all chats. Customers may also see the amount of chats, achieved goals, and client satisfaction levels. With complete visibility over your conversation history and performance metrics allow you to fine tune your workflows and operation to be even more responsive to your client’s needs.
With LiveChat, you get a Complete package of Customization options including two chat window types (pop-up or embedded), six pre-made themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor that gives you even greater flexibility and management such as easily changing any part of the chat window, both in terms of appearances as well as behaviour. You could also add your own social media buttons so your customers can reach your lover page straight from discussion, and even personalize agent profiles not only with names and titles but also with real photographs to get the best outcomes. Further, you get to utilize engagement images — eye-catching visuals and custom greetings and buttons — to enable an even more compelling experience for clients.
Built for ecommerce and Customer support
Efficiency is the name of the sport for LiveChat. As Such, it’s an perfect online chat program tool for e-commerce revenue and service that provides not just an efficient and dependable communications platform along with your clients, but also aims and sales tracker. Embedding a few lines of code onto your own sites and you’re good to go, permitting a real-time tool to participate and interact with your visitors or customers, and quantifying the results of these participation. With support for over 30 languages, compatibility with all browsers, and using native iOS and Android programs, you get anyplace, anytime global access and functionality for your internet business. Free Live Chat Support Software
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he gets a conversation from Jane. He sees in the background that she was requesting a return policy. As he expects — she would like to return her sneakers. As it’s Simon who copes with yields, Dave transfers Jane into Simon. Dave also tags the conversation as”return”.
Features: chat history, transfer, tags
Problem: Customers left in their to wonder
Because of LiveChat Software, customer service agent, Dave, checks clients’ activity on the website. He finds John Parker spends some time on a specific product page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are indeed waterproof, so John decides to make a purchase. John leaves a positive comments about company’s customer service.
Features: visitors Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New shoes but she would like to know what is shop’s return policy. She wants an reply to her question as soon as possible but she does not enjoy making calls. Fortunately, she can start a chat with a live conversation agent. Jane types in her question unaware that Dave can see what she is writing. As her query is quite a common person, Dave enters a previously saved message, so that he doesn’t have to write it over. Jane sends her message and inside a second she receives a URL to the return policy and a full explanation of steps she needs to take. She finishes the conversation and rates it as good.
Characteristics: live chat, Message sneak-peek, canned answers, representative rating
LiveChat provides the following SMB and business pricing bundles for users to pick from. A 30-day free trial is also available. Give the specifics that a look, and choose the best plan for your business.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month charged yearly (or $39 billed monthly) Ideal for full-time assistance team
Company Plan: $50 per seat/month billed yearly (roughly $59 billed yearly ) Ideal for customer service section
Enterprise Plan: $149 Per seat/month billed only per year Ideal for Fortune 500 companies
LiveChat is one of those goods we thoroughly enjoyed reviewing. It just works extremely well and is enjoyable to use. We were also surprised that compared to ClickDesk, which we had on our website earlier, the number of chat requests skyrocketed. Even though we used the exact same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is your new ticketing system. Offline messages go into this station and can be managed more easily by your group with different statuses (open, pending( solved).
It’s not the most affordable live chat software but certainly among the very best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their applications is simply fantastic. If Apple were thinking of acquiring a live chat software, I believe they would need to look no further. Free Live Chat Support Software