Intro Free Online Tech Support Live Chat
Giving your applications the name of an entire Category of applications is rather a daring move. Their title”LiveChat” certainly sends a message out:”we want to shape the marketplace ” We’ll figure out whether that’s true. Free Online Tech Support Live Chat
It’s worth noting that unlike other providers within this area, LiveChat invoices you a concurrent user. That means one chair can be used by multiple agents, which is very advantageous if your staff works in changes.
There are five different pricing tiers to choose from: the most affordable bundle”Starter” is priced at $16 per month. Should you want more than only four themes and a complete discussion history, you should take a peek at the”Team” ($33) plan. The”Business” ($50) tier is designed for larger teams and adds a staffing forecast as well as a job scheduler module.” Enterprise” gives you a dedicated account manager at a cost of $149 a month.
We know that when you make a decision to Purchase Live Chat Software it’s important not just to observe how pros assess it in their reviews, but also to find out if the actual people and companies that purchase it are actually satisfied with the product. That is why we’ve created our behavior-based Customer Satisfaction Algorithm” that gathers customer testimonials, comments and LiveChat testimonials across a broad range of social media sites. The data is then presented in an easy to digest form showing how many individuals had positive and negative encounter with LiveChat. With that information at hand you ought to be equipped to make an educated buying decision that you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk application Intended for your service and support teams. It comes with tools that you can use for your online sales and promotion, web analytics, and live customer care or service requirements. The platform empowers you and your staff to talk with clients and possible customers directly on your websites and in real time.
There are three main elements of LiveChat — a Online chat window, online control panel, and operator application. The operator application has cross platform capabilities that enable logging in and chatting with people via desktop and mobile devices.
LiveChat Delivers a wide range of features and Abilities, and likely the most number of tools among the live chat options that we’ve reviewed. You get value for your money with tools and functions that include not just chat but additionally ticketing, client participation, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, conversation polls, and much more.
In addition, it provides real-time Site traffic Tracking, dashboards and data, efficiency evaluation, and custom/standard or reports that are interactive. Besides English, it is also available in several Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has grown to Become among the most outstanding enterprise chat alternatives relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with dozens of other platforms and applications, extending the program’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name some.
Overview of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily monitor your visitors in real time. You can check if they’re utilizing shopping cart, or abandoning an order–and invite them to chat if they do. Your helpdesk team representative can speak to more people in less time compared using a telephone representative. The software can quickly generate reports for each of your helpdesk staff agent, analyzing their number of chats, time spent with a client, or chat invitations. You get to assess the rate of your team’s answers and evaluate how to improve your service. Free Online Tech Support Live Chat
Integrated ticketing system
While other similar systems offer only basic live Chat with a few extras, Live Chat provides complete help desk performance with its ticketing system built into the stage. With this alone, you gain a substantial edge over your competitors, allowing you to quickly resolve customer problems. It does the heavy lifting, which email and phone can’t handle, and allows you to remove lengthy queues while engaging customers with your quick answers. Its ticket management capacity allows to supply tickets from chat and mails, tag tickets, and undertake automated follow-ups.
LiveChat Delivers a Wide Selection of chat and ticket Reports which can be used to spot areas that can be improved and optimized. It’s possible to quantify chat length, first reaction times, and queued visitors. These reports, along with staffing prediction, can help you adjust the amount of brokers to cover all chats. Clients may also find the number of chats, attained goals, and customer satisfaction levels. Having complete visibility within your conversation history and performance metrics enable you to fine tune your workflows and performance to be even more responsive to your customer’s needs.
With LiveChat, you get a Complete package of Customization options including two chat window types (embedded or pop-up ), six pre-made themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor that gives you even greater flexibility and control such as easily changing any part of the chat window, both in terms of appearances as well as behaviour. You can even add your own social media buttons so that your customers can reach your lover page directly from discussion, and also customize agent profiles not only with titles and names but also with real photographs to find the best outcomes. Further, you get to utilize engagement graphics — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Constructed for e commerce and Customer support
Efficiency is the name of this game for LiveChat. As Such, it’s an ideal online chat software tool for e-commerce revenue and support providing you not only an efficient and dependable communications platform with your clients, but also aims and sales tracker. Embedding a couple lines of code on your own sites and you’re good to go, allowing a real-time instrument to engage and interact with your customers or clients, and quantifying the results of those participation. With support for more than 30 languages, compatibility with most browsers, and using native iOS and Android apps, you get anyplace, anytime global access and operation for your online business. Free Online Tech Support Live Chat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he receives a chat from Jane. He sees in the history that she was asking for a return policy. As he expects — she wants to return her shoes. As it is Simon who copes with yields, Dave transfers Jane into Simon. Dave also tags the chat because”yield”.
Features: chat background, transfer, tags
Problem: Clients left on their own to wonder
Because of LiveChat Software, customer support agent, Dave, checks clients’ action on the website. He finds John Parker spends some time on a specific merchandise page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are watertight, so John decides to make a purchase. John leaves a positive feedback about business’s customer services.
Characteristics: traffic Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New shoes but she want to understand what is shop’s return policy. She wants an reply to her question as soon as possible but she doesn’t enjoy making calls. Luckily, she can start a chat with a live chat agent. Jane types in her question unaware that Dave can already see exactly what she’s writing. As her query is rather a common person, Dave enters a previously saved message, so he does not need to write it on. Jane sends her message and within a second she gets a URL to the return policy along with a full explanation of steps she needs to take. She finishes the chat and rates it as great.
Features: live chat, Message sneak-peek, canned responses, agent rating
LiveChat provides the following SMB and business pricing bundles for users to pick from. A 30-day free trial is also available. Give the details a look, and choose the best plan for your company.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month billed annually (or $39 billed monthly) Ideal for full-time support staff
Company Plan: $50 per seat/month billed annually (or $59 billed yearly ) Ideal for customer support department
Enterprise Plan: $149 Per seat/month billed just annually Ideal for Fortune 500 businesses
LiveChat is among the goods we thoroughly enjoyed reviewing. It just works extremely well and is enjoyable to use. We’re surprised that compared to ClickDesk, which we had on our website earlier, the amount of chat requests skyrocketed. Though we used the same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is your brand new ticketing system. Offline messages go directly into this station and can be managed more easily by your team with different statuses (open, pending, solved).
It’s not the cheapest live chat software but certainly one of the very best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their software is just fantastic. If Apple were ever thinking of obtaining a live chat software, I believe that they would have to look no further. Free Online Tech Support Live Chat