Background Gamekoo Livechat
Giving your applications the name of an entire Category of software is rather a bold move. Their title”LiveChat” certainly sends out a message:”we would like to shape the market.” We’ll figure out whether that’s true. Gamekoo Livechat
It’s worth noting that unlike other suppliers in this space, LiveChat bills you a concurrent user. That means one chair may be used by numerous agents, which is particularly advantageous if your team works in shifts.
You will find five different pricing tiers to choose from: their affordable package”Starter” is priced at $16 per month. Should you want more than only four topics and a full chat history, you should have a peek at the”Team” ($33) program. The”Business” ($50) tier is designed for bigger teams and provides a staffing prediction as well as a work scheduler module” Enterprise” provides you with a dedicated account manager at a cost of $149 a month.
We know that when you create a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out whether the actual people and businesses which purchase it are really satisfied with the product. That is why we’ve established our behavior-based Client Satisfaction Algorithm” that gathers customer reviews, opinions and LiveChat reviews across a broad range of social media websites. The information is then presented in an easy to digest form revealing how many individuals had negative and positive encounter with LiveChat. With that information at hand you should be armed to make an educated buying decision that you won’t repent.
LiveChat is a chat and help desk program Meant for your support and service teams. It comes with tools which you could use for your internet sales and marketing, web analytics, and live customer care or service requirements. The platform empowers you and your staff to converse with clients and potential customers directly on your sites and in real time.
There are three Major components of LiveChat — a Online chat window, web-based control panel, and operator program. The operator program has cross-platform capacities that allow logging in and chatting with visitors via desktop and mobile devices.
LiveChat Delivers a wide range of attributes and Capabilities, and likely the most tools among the live chat options that we have reviewed. You get value for your money with tools and functions that include not just chat but additionally ticketing, client participation, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, conversation polls, and much more.
Additionally, it provides real-time website traffic Tracking, dashboards and data, efficiency evaluation, and custom/standard or reports that are interactive. Aside from English, it is also available in several Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has increased to Become among the most outstanding enterprise chat alternatives relied upon by major global brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with dozens of other applications and platforms, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name a few.
Overview of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily track your traffic in real time. You can check if they are utilizing shopping cart, or abandoning an order–and encourage them to chat in case they do. Your helpdesk team representative can talk to more people in less time when compared with a telephone agent. The program can quickly create reports for each of your helpdesk staff agent, analyzing their amount of chats, time spent with a customer, or conversation invitations. You get to measure the rate of your group’s responses and assess how to improve the ceremony. Gamekoo Livechat
Integrated ticketing system
While other comparable systems provide only basic live Chat with a few extras, Live Chat provides complete help desk performance with its ticketing platform built into the platform. With this alone, you acquire a substantial edge over the competition, allowing you to quickly resolve customer problems. It’s the heavy lifting, which email and phone can’t manage, and lets you get rid of long queues while engaging clients with your quick answers. Its ticket management capacity allows to supply tickets from discussion and emails, tag tickets, and undertake automated follow-ups.
LiveChat offers a wide range of chat and ticket Reports which can be used to identify areas which may be optimized and improved. It is possible to measure chat length, first reaction times, and traffic traffic. These reports, along with staffing forecast, can help you correct the amount of brokers to cover all chats. Customers can also find the amount of chats, attained goals, and customer satisfaction levels. Having complete visibility within your chat history and performance metrics enable you to fine tune your workflows and operation to be even more responsive to your customer’s needs.
With LiveChat, you get a Complete suite of Customization options such as two chat window types (pop-up or embedded), six pre-made themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor which provides you greater flexibility and control such as easily altering any portion of the chat window, both in terms of looks in addition to behavior. You could also add your own social networking buttons so that your clients can reach your lover page directly from chat, and even personalize agent profiles not only with names and titles but also with actual photographs to find the best results. Further, you get to use engagement images — eye-catching visuals and custom greetings and buttons — to enable an even more compelling experience for clients.
Built for ecommerce and Customer care
Efficiency is the name of this sport for LiveChat. As Such, it is an ideal online chat software tool for e-commerce sales and support providing you not only an efficient and dependable communications platform along with your customers, but also goals and sales tracker. Embedding a few lines of code onto your own sites and you are good to go, allowing a real-time instrument to participate and interact with your visitors or clients, and quantifying the results of those participation. With support for more than 30 languages, compatibility with most browsers, and having native iOS and Android apps, you get anyplace, anytime worldwide access and functionality for your online business. Gamekoo Livechat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he gets a conversation from Jane. He sees at the history she was requesting a return policy. As he expects — she wants to reunite her sneakers. As it is Simon who deals with returns, Dave transports Jane to Simon. Dave also tags the chat because”return”.
Features: chat history, transfer, tags
Problem: Customers left on their own to wonder
Because of LiveChat Software, customer service representative, Dave, checks clients’ activity on the website. He notices that John Parker spends some time on a particular merchandise page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are indeed waterproof, so John decides to make a buy. John leaves a positive feedback about company’s customer services.
Characteristics: traffic Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New sneakers but she want to understand what is shop’s return policy. She wants an reply to her question as soon as possible but she doesn’t enjoy making calls. Luckily, she can begin a conversation with a live chat agent. Jane types in her question unaware that Dave can already see what she is writing. As her query is rather a common person, Dave enters a previously saved message, so that he doesn’t have to write it on. Jane sends her message and within a second she receives a URL to the return policy along with a full explanation of steps she needs to take. She finishes the chat and rates it as good.
Features: live chat, Message sneak-peek, canned responses, agent rating
LiveChat offers the following SMB and business pricing bundles for users to choose from. A 30-day free trial is also available. Give the specifics that a look, and choose the best strategy for your company.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month charged annually (roughly $39 billed yearly ) Ideal for full-time assistance team
Business Plan: $50 each seat/month billed yearly (or $59 billed monthly) Ideal for client support section
Enterprise Plan: $149 Per seat/month billed just per year great for Fortune 500 businesses
LiveChat is among the products we thoroughly enjoyed reviewing. It just works extremely well and is fun to use. We’re surprised that compared to ClickDesk, which we had on our site earlier, the number of discussion requests skyrocketed. Even though we used the same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is the new ticketing system. Offline messages go directly into this station and can be managed more easily by your group with different statuses (open, pending( solved).
It is not the cheapest live chat applications but certainly one of the very best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their applications is simply fantastic. If Apple were ever thinking of acquiring a live chat program, I believe that they would have to look no more. Gamekoo Livechat