Intro Get Live Help
Giving your software the title of an entire Category of applications is rather a bold move. Their name”LiveChat” clearly sends a message out:”we would like to shape the market.” We’ll figure out whether that’s true. Get Live Help
It is worth noting that unlike other providers in this space, LiveChat bills you per concurrent user. That means one seat may be used by multiple agents, which is particularly advantageous if your staff works in shifts.
There are five different pricing tiers to choose from: their most affordable bundle”Starter” is priced at $16 per month. Should you need more than just four topics and a complete chat history, you should take a look at the”Team” ($33) plan. The”Business” ($50) tier is designed for bigger teams and provides a staffing prediction in Addition to a work scheduler module.” Enterprise” provides you with a dedicated account manager at a price of $149 per month.
We know that when you create a decision to buy Live Chat Software it’s important not only to see how experts assess it in their reviews, but also to find out if the real people and companies that purchase it are really satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm” that collects customer testimonials, comments and LiveChat reviews across a wide selection of social networking sites. The data is then presented in an easy to digest form revealing how many individuals had negative and positive experience with LiveChat. With that information at hand you should be armed to make an informed buying decision you won’t regret.
LiveChat is a chat and help desk application Intended for your service and support teams. It includes tools which you can use for your online sales and marketing, web analytics, and live customer support or support requirements. The platform empowers you and your staff to converse with clients and possible clients directly on your sites and in real time.
There are 3 main elements of LiveChat — a Web-based chat window, web-based control panel, and operator application. The operator application has cross-platform capacities that allow logging in and chatting with people via desktop and mobile devices.
LiveChat offers a wide range of features and Capabilities, and probably the most tools one of the live chat solutions that we’ve reviewed. You get value for your money with tools and functions that include not only chat but additionally ticketing, client engagement, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, conversation polls, and more.
In addition, it provides real-time Site traffic Monitoring, dashboards and statistics, efficiency analysis, and custom/standard or reports that are interactive. Aside from English, it is also available in Many Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has increased to Become of the very outstanding enterprise chat alternatives relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with heaps of other applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name a few.
Overview of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily track your visitors in real time. You can check whether they’re using shopping cart, or even abandoning an arrangement –and invite them to chat if they do. Your helpdesk team representative can speak to more people in less time when compared using a phone representative. The program can quickly generate reports for each of your helpdesk team agent, analyzing their amount of chats, time spent with a customer, or conversation invitations. You get to assess the speed of your group’s answers and assess how to improve the ceremony. Get Live Help
Integrated ticketing system
While other comparable systems offer only basic live Chat with a couple extras, Live Chat provides complete help desk functionality with its ticketing platform built into the stage. For this , you gain a significant advantage over your competitors, letting you quickly resolve customer issues. It does the heavy lifting, which email and telephone cannot handle, and allows you to get rid of lengthy queues while engaging clients with your quick replies. Its ticket management capacity allows to supply tickets from discussion and mails, tag tickets, and undertake automated follow-ups.
LiveChat Delivers a wide range of negotiation and ticket Reports that may be used to spot areas that may be optimized and improved. It is possible to quantify chat length, first response times, and queued visitors. These reports, together with staffing forecast, can enable you to correct the amount of agents to pay for all chats. Customers may also find the amount of chats, attained goals, and customer satisfaction levels. With complete visibility within your chat history and performance metrics allow you to fine tune your workflows and operation to be even more responsive to your customer’s needs.
With LiveChat, you get a full package of Customization options including two chat window types (embedded or pop-up ), six pre-made themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor which gives you even greater flexibility and control such as easily changing any part of the chat window, both regarding looks as well as behavior. You could even add your own social media buttons so that your customers can reach your lover page directly from discussion, and even personalize agent profiles not only with titles and names but also with real photographs to get the best results. Further, you have to use engagement graphics — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for customers.
Built for e commerce and Customer care
Efficiency is the name of the game for LiveChat. As Such, it’s an perfect online chat software tool for e-commerce revenue and support providing you not just an efficient and dependable communications platform along with your clients, but also goals and revenue tracker. Embedding a couple lines of code onto your own websites and you’re good to go, allowing a real-time tool to engage and interact with your visitors or clients, and quantifying the outcomes of these participation. With support for more than 30 languages, compatibility with all browsers, and having native iOS and Android apps, you get anyplace, anytime global access and functionality for your online business. Get Live Help
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he gets a chat from Jane. He sees in the background she was asking for a return policy. As he anticipates — she wants to reunite her sneakers. As it’s Simon who deals with returns, Dave transfers Jane into Simon. Dave also tags the conversation because”return”.
Features: discussion history, transfer, tags
Problem: Clients left in their to wonder
Thanks to LiveChat Software, customer service agent, Dave, checks customers’ activity on the site. He notices that John Parker spends some time on a particular product page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are watertight, so John decides to make a buy. John leaves a positive comments about company’s customer services.
Characteristics: traffic Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New shoes but she would like to know what is shop’s return policy. She wants an reply to her question as soon as possible but she doesn’t like making calls. Fortunately, she is able to start a chat with a live chat agent. Jane types in her question oblivious that Dave can already see exactly what she’s writing. As her question is rather a common one, Dave enters a previously saved material, so that he doesn’t have to write it on. Jane sends her message and within a second she receives a link to the return policy along with a complete explanation of steps she needs to take. She finishes the chat and speeds it as good.
Features: live chat, Message sneak-peek, canned responses, agent rating
LiveChat provides the subsequent SMB and business pricing packages for users to pick from. A 30-day free trial is also available. Give the details that a look, and choose the best plan for your business.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month billed annually (or $39 billed yearly ) Ideal for full-time assistance staff
Business Plan: $50 each seat/month billed yearly (roughly $59 billed monthly) Ideal for customer support department
Enterprise Plan: $149 Per seat/month billed just annually great for Fortune 500 businesses
LiveChat is among the goods we thoroughly enjoyed reviewing. It just works really well and is fun to use. We were surprised that in comparison to ClickDesk, which we had on our site earlier, the amount of discussion requests skyrocketed. Even though we used the same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is the new ticketing system. Offline messages go directly into this station and can be managed more easily by your team with various statuses (open, pending, solved).
It is not the most affordable live chat software but certainly among the very best. Their service is top notch and, at the risk of repeating myself: the user-experience with their software is just fantastic. If Apple were ever thinking of obtaining a live chat program, I think they would need to look no further. Get Live Help