Background Godaddy Chat Support
Giving your applications the name of an entire Category of applications is quite a bold move. Their name”LiveChat” certainly sends out a message:”we want to shape the marketplace ” We are going to figure out whether that is true. Godaddy Chat Support
It is worth noting that unlike other providers within this space, LiveChat bills you per concurrent user. That means one chair can be used by multiple agents, which can be very advantageous if your team works in shifts.
There are five different pricing tiers to choose from: their most affordable package”Starter” is priced at $16 a month. If you need more than only four topics and a complete chat history, you should have a peek at the”Team” ($33) program. The”Business” ($50) tier is designed for bigger teams and provides a staffing forecast in Addition to a job scheduler module” Enterprise” gives you a dedicated account manager at a price of $149 per month.
We realize that when you make a decision to Purchase Live Chat Software it is important not just to see how experts evaluate it in their reviews, but also to discover whether the real people and businesses that buy it are really satisfied with the product. That is why we’ve established our behavior-based Client Satisfaction Algorithm” that collects customer reviews, opinions and LiveChat reviews across a wide selection of social media websites. The information is then presented in an easy to digest form revealing how many individuals had negative and positive encounter with LiveChat. With that information at hand you ought to be armed to make an informed buying decision you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk program Intended for your support and service teams. It includes tools which you could use for your internet sales and promotion, web analytics, and live customer support or support requirements. The platform empowers you and your staff to talk with clients and possible clients directly on your sites and in real time.
There are 3 main components of LiveChat — a Online chat window, online control panel, and operator application. The operator application has cross platform capacities that enable logging in and chatting with visitors via desktop and mobile devices.
LiveChat Delivers a wide range of attributes and Capabilities, and likely the most number of tools one of the live chat options that we have reviewed. You get value for your money with tools and functions that include not only chat but additionally ticketing, client engagement, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, conversation polls, and more.
In addition, it provides real-time Site traffic Tracking, dashboards and data, efficiency evaluation, and custom/standard or reports that are interactive. Aside from English, It’s also available in several Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has grown to Become among the most outstanding enterprise chat alternatives relied upon by major global brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with dozens of different platforms and applications, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to mention some.
Overview of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily monitor your visitors in real time. You can check if they are utilizing shopping cart, or abandoning an order–and encourage them to talk in case they do. Your helpdesk team representative can speak to more people in less time when compared using a telephone agent. The software can quickly create reports for each of your helpdesk team agent, analyzing their number of chats, time spent with a customer, or conversation invitations. You get to assess the rate of your group’s answers and assess how to improve the service. Godaddy Chat Support
Integrated ticketing system
While other comparable systems provide only basic live Chat with a few extras, Live Chat provides complete help desk functionality with its ticketing system built into the platform. With this , you acquire a substantial advantage over the competition, allowing you to quickly resolve customer issues. It does the heavy lifting, which email and telephone cannot manage, and lets you remove lengthy queues while engaging customers with your quick answers. Its ticket management capability allows to supply tickets from chat and emails, label tickets, and undertake automated follow-ups.
LiveChat offers a Wide Selection of negotiation and ticket Reports which may be used to identify areas which can be improved and optimized. It’s possible to quantify chat length, first response times, and traffic traffic. These reports, along with staffing prediction, can enable you to correct the number of brokers to pay for all chats. Customers can also see the number of chats, attained goals, and customer satisfaction levels. With complete visibility within your chat history and performance metrics enable you to fine tune your workflows and performance to be more responsive to your client’s needs.
With LiveChat, you get a full suite of Customization options including two chat window types (pop-up or embedded), six pre-made themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor that provides you even greater flexibility and control such as readily altering any part of the chat window, both in terms of appearances in addition to behavior. You can even add your personal social networking buttons so your clients can reach your fan page straight from discussion, and even customize agent profiles not only with titles and names but also with real photographs to find the best results. Further, you have to use engagement graphics — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Constructed for ecommerce and Customer support
Efficiency is the name of this sport for LiveChat. As Such, it is an perfect online chat program tool for e-commerce revenue and service that provides not only an efficient and reliable communications platform with your customers, but also aims and revenue tracker. Embedding a few lines of code on your websites and you’re good to go, allowing a real-time instrument to participate and interact with your visitors or customers, and measuring the outcomes of those participation. With support for over 30 languages, compatibility with most browsers, and having native iOS and Android apps, you get anywhere, anytime global access and functionality for your online business. Godaddy Chat Support
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he receives a chat from Jane. He sees at the history that she had been asking for a return policy. As he expects — she would like to return her sneakers. As it is Simon who deals with returns, Dave transfers Jane to Simon. Dave also tags the conversation as”return”.
Characteristics: discussion background, transfer, tags
Problem: Clients left on their own to wonder
Because of LiveChat Software, customer support agent, Dave, checks clients’ activity on the site. He finds John Parker spends some time on a particular merchandise page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are watertight, therefore John decides to make a buy. John leaves a favorable feedback about company’s customer service.
Characteristics: traffic Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New shoes but she want to understand what is store’s return policy. She wants an answer to her question when possible but she does not like making calls. Fortunately, she is able to start a chat with a live chat representative. Jane types inside her question unaware that Dave can already see exactly what she is writing. As her query is rather a common person, Dave enters a previously saved material, so he doesn’t have to write it on. Jane sends her message and within a second she receives a URL to the return policy and a complete explanation of steps she should take. She completes the conversation and rates it as good.
Characteristics: live chat, Message sneak-peek, canned answers, agent rating
LiveChat provides the subsequent SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details that a look, and choose the best strategy for your company.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month billed yearly (or $39 billed monthly) Ideal for fulltime assistance staff
Business Plan: $50 each seat/month billed annually (or $59 billed yearly ) Ideal for client support section
Enterprise Plan: $149 Per seat/month billed only annually Ideal for Fortune 500 companies
LiveChat is one of those goods we thoroughly enjoyed reviewing. It just works really well and is fun to use. We’re also surprised that compared to ClickDesk, which we had on our site before, the number of chat requests skyrocketed. Even though we used the same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is your brand new ticketing system. Offline messages go into this channel and can be managed more easily by your group with various statuses (open( pending( solved).
It is not the most affordable live chat software but surely among the very best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their applications is just fantastic. If Apple were thinking of acquiring a live chat software, I think they would need to look no more. Godaddy Chat Support