Giving your software the title of a whole Category of applications is quite a daring move. Their title”LiveChat” certainly sends out a message:”we want to shape the marketplace ” We are going to find out if that is true. Helponclick
It is worth noting that unlike other providers within this space, LiveChat invoices you per concurrent user. That means one chair can be used by numerous agents, which can be particularly advantageous if your team works in changes.
There are five different pricing tiers to choose from: the most affordable package”Starter” is priced at $16 per month. If you need more than only four themes and a full chat history, you ought to take a peek at the”Team” ($33) plan. The”Business” ($50) tier is designed for larger teams and adds a staffing forecast as well as a job scheduler module” Enterprise” provides you with a dedicated account manager at a cost of $149 per month.
We realize that when you make a decision to buy Live Chat Software it’s important not just to observe how pros evaluate it in their reviews, but also to find out if the real people and companies which purchase it are actually happy with the item. That’s why we’ve established our behavior-based Client Satisfaction Algorithm” that collects customer reviews, opinions and LiveChat reviews across a wide range of social networking sites. The information is then presented in an easy to digest form showing how many people had positive and negative experience with LiveChat. With that information at hand you should be equipped to make an educated buying decision that you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk program Intended for your service and support teams. It includes tools which you could use for your internet sales and marketing, web analytics, and live customer support or service requirements. The platform empowers you and your team to converse to clients and possible clients directly on your websites and in real time.
There are 3 Major elements of LiveChat — a Web-based chat window, web-based control panel, and operator application. The operator program has cross platform capabilities that allow logging in and chatting with visitors via desktop and mobile devices.
LiveChat Delivers a wide range of attributes and Capabilities, and probably the greatest tools one of the live chat options that we have reviewed. You get value for your money with functions and tools that include not just chat but also ticketing, client participation, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, chat surveys, and much more.
In addition, it provides real-time Site traffic Tracking, dashboards and statistics, efficiency evaluation, and custom/standard or interactive reports. Aside from English, it is also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has increased to Become of the very outstanding enterprise chat solutions relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with dozens of different applications and platforms, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to mention some.
Overview of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily track your traffic in real time. You are able to check whether they’re using shopping cart, or even abandoning an order–and invite them to talk if they do. Your helpdesk team agent can talk to more people in less time compared using a phone representative. The software can quickly create reports for every one of your helpdesk staff representative, analyzing their amount of chats, time spent with a customer, or chat invitations. You get to assess the rate of your group’s answers and evaluate how to improve your ceremony. Helponclick
Integrated ticketing system
While other similar systems offer only basic live Chat with a couple extras, Live Chat provides full help desk functionality with its ticketing platform built into the platform. For this , you gain a significant advantage over your competitors, letting you quickly resolve customer issues. It does the heavy lifting, which email and phone cannot handle, and lets you remove long queues while engaging clients with your quick answers. Its ticket management capability allows to supply tickets from chat and emails, tag tickets, and undertake automated follow-ups.
LiveChat Delivers a Wide Selection of chat and ticket Reports that may be used to spot areas that may be improved and optimized. It is possible to quantify chat length, first reaction times, and traffic traffic. These reports, along with staffing prediction, can help you correct the amount of brokers to pay for all chats. Customers can also see the number of chats, achieved goals, and customer satisfaction levels. With complete visibility over your chat history and performance metrics enable you to fine tune your workflows and performance to be more responsive to your client’s needs.
With LiveChat, you get a full suite of Customization options including two chat window kinds (embedded or pop-up ), six different themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor which provides you even greater flexibility and control such as easily changing any part of the chat window, both in terms of appearances in addition to behaviour. You could even add your own social media buttons so that your customers can reach your lover page straight from chat, and also personalize agent profiles not just with names and titles but also with actual photographs to find the best results. Further, you have to use engagement images — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for customers.
Built for e commerce and Customer care
Efficiency is the name of the game for LiveChat. As Such, it’s an ideal online chat software tool for e-commerce sales and service that provides not just an efficient and reliable communications platform with your clients, but also goals and revenue tracker. Embedding a few lines of code on your own sites and you are good to go, allowing a real-time instrument to engage and interact with your visitors or customers, and measuring the results of these participation. With support for over 30 languages, compatibility with most browsers, and having native iOS and Android apps, you get anywhere, anytime worldwide access and operation for your internet business. Helponclick
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he gets a chat from Jane. He sees in the background that she was requesting a return policy. As he anticipates — she wants to return her sneakers. As it’s Simon who deals with returns, Dave transports Jane to Simon. Dave also tags the conversation because”yield”.
Characteristics: discussion history, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer service representative, Dave, checks clients’ action on the site. He finds John Parker spends some time on a particular merchandise page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are indeed waterproof, so John decides to make a purchase. John leaves a favorable comments about business’s customer services.
Features: traffic Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New shoes but she would like to know what is store’s return policy. She wants an reply to her question when possible but she does not like making calls. Fortunately, she is able to start a chat with a live chat representative. Jane types inside her question unaware that Dave can already see what she is writing. As her query is quite a common person, Dave enters a previously saved message, so that he doesn’t need to write it over. Jane sends her message and inside a second she gets a link to the return policy and a complete explanation of steps she should take. She completes the chat and speeds it as great.
Characteristics: live chat, Message sneak-peek, canned answers, agent rating
LiveChat offers the subsequent SMB and enterprise pricing bundles for users to choose from. A 30-day free trial is also available. Give the specifics a look, and select the best strategy for your business.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month billed annually (roughly $39 billed monthly) Ideal for fulltime support team
Company Plan: $50 per seat/month billed yearly (roughly $59 billed monthly) Ideal for client service department
Enterprise Plan: $149 Per seat/month billed only annually great for Fortune 500 companies
LiveChat is one of those goods we thoroughly enjoyed reviewing. It only works extremely well and is fun to use. We were also surprised that in comparison to ClickDesk, which we had on our website before, the number of chat requests skyrocketed. Though we used the same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is your brand new ticketing system. Offline messages go into this channel and can be handled more easily by your team with various statuses (open, pending( solved).
It is not the cheapest live chat software but certainly one of the best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their software is simply fantastic. If Apple were ever thinking of obtaining a live chat software, I think they would need to look no more. Helponclick