Background Honeycolor Livechat
Giving your applications the title of an entire Category of software is quite a daring move. Their title”LiveChat” clearly sends out a message:”we would like to shape the market.” We are going to find out if that is true. Honeycolor Livechat
It’s worth noting that unlike other providers within this area, LiveChat bills you a concurrent user. That means one chair can be used by multiple agents, which is particularly advantageous if your team works in shifts.
There are five different pricing tiers to choose from: the most affordable bundle”Starter” is priced at $16 a month. Should you need more than just four themes and a full discussion history, you should take a peek at the”Team” ($33) program. The”Business” ($50) grade is designed for bigger teams and provides a staffing forecast in Addition to a job scheduler module.” Enterprise” provides you with a dedicated account manager in a price of $149 per month.
We know that when you create a decision to Purchase Live Chat Software it’s important not just to observe how pros evaluate it in their reviews, but also to find out if the actual people and businesses that buy it are really satisfied with the item. That is why we’ve established our behavior-based Customer Satisfaction Algorithm” that collects customer reviews, comments and LiveChat reviews across a broad range of social media websites. The data is then presented in an easy to digest form showing how many people had negative and positive experience with LiveChat. With that information at hand you ought to be equipped to make an educated buying decision you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk program Meant for your service and support teams. It comes with tools that you can use for your internet sales and promotion, web analytics, and live customer support or service requirements. The platform empowers you and your staff to talk with clients and possible clients directly on your websites and in real time.
There are 3 main components of LiveChat — a Web-based chat window, web-based control panel, and operator application. The operator program has cross platform capacities that allow logging in and chatting with visitors via desktop and mobile devices.
LiveChat Delivers a Wide Selection of attributes and Abilities, and likely the most number of tools one of the live chat options that we have reviewed. You get value for your money with functions and tools that include not just chat but also ticketing, client engagement, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, conversation surveys, and much more.
In addition, it provides real-time website traffic Monitoring, dashboards and data, efficiency analysis, and custom/standard or reports that are interactive. Besides English, it is also available in several major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has grown to Become among the most outstanding enterprise chat alternatives relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with dozens of other applications and platforms, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention some.
Summary of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily monitor your traffic in real time. You can check if they are utilizing shopping cart, or even abandoning an arrangement –and invite them to chat if they do. Your helpdesk team representative can talk to more people in less time when compared with a phone representative. The software can quickly generate reports for each of your helpdesk staff agent, analyzing their number of chats, time spent with a client, or conversation invitations. You get to measure the rate of your team’s responses and assess how to improve your service. Honeycolor Livechat
Integrated ticketing system
While other comparable systems offer only basic live Chat with a couple extras, Live Chat provides full help desk functionality with its own ticketing platform built into the platform. With this , you acquire a significant advantage over your competitors, letting you quickly resolve customer issues. It does the heavy lifting, which email and telephone cannot handle, and allows you to remove lengthy queues while engaging clients with your quick replies. Its ticket management capacity allows to source tickets from discussion and mails, label tickets, and undertake automated follow-ups.
LiveChat offers a Wide Selection of chat and ticket Reports that can be used to identify areas which may be optimized and improved. It is possible to quantify chat duration, first reaction times, and queued visitors. These reports, together with staffing prediction, can help you correct the amount of brokers to cover all chats. Customers may also see the number of chats, achieved goals, and customer satisfaction levels. With complete visibility within your chat history and performance metrics allow you to fine tune your workflows and performance to be even more responsive to your customer’s needs.
With LiveChat, you get a Complete suite of Customization options such as two chat window kinds (pop-up or embedded), six different themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor which gives you even greater flexibility and control for example easily altering any portion of the chat window, both regarding looks in addition to behaviour. You can even add your personal social networking buttons so your customers can reach your fan page straight from chat, and even personalize agent profiles not just with names and titles but also with actual photos to find the best outcomes. Further, you get to use engagement graphics — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Built for ecommerce and Customer support
Efficiency is the name of this game for LiveChat. As Such, it is an perfect online chat software tool for e-commerce sales and service providing you not just an efficient and reliable communications platform along with your customers, but also aims and revenue tracker. Embedding a few lines of code on your websites and you are good to go, permitting a real-time instrument to engage and interact with your customers or customers, and measuring the outcomes of those engagement. With support for over 30 languages, compatibility with all browsers, and using native iOS and Android programs, you get anywhere, anytime worldwide access and operation for your online business. Honeycolor Livechat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he receives a chat from Jane. He sees in the history that she was requesting a return policy. As he expects — she would like to reunite her sneakers. As it’s Simon who deals with returns, Dave transfers Jane into Simon. Dave also tags the chat because”return”.
Features: discussion background, transfer, tags
Problem: Clients left in their to wonder
Because of LiveChat Software, customer support representative, Dave, checks customers’ activity on the website. He finds John Parker spends some time on a specific product page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are indeed waterproof, therefore John decides to make a purchase. John leaves a positive feedback about company’s customer services.
Characteristics: visitors Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New shoes but she would like to understand what’s shop’s return policy. She wants an reply to her question when possible but she does not enjoy making calls. Fortunately, she can start a chat with a live chat agent. Jane types in her question unaware that Dave can already see exactly what she is writing. As her query is rather a common one, Dave enters a previously saved message, therefore he does not have to write it over. Jane sends her message and within a second she receives a URL to the return coverage along with a complete explanation of steps she should take. She completes the chat and rates it as great.
Features: live chat, Message sneak-peek, canned responses, agent rating
LiveChat offers the subsequent SMB and enterprise pricing packages for users to pick from. A 30-day free trial is also available. Give the specifics that a look, and select the best plan for your company.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month charged annually (roughly $39 billed yearly ) Ideal for full-time support team
Company Plan: $50 per seat/month billed annually (roughly $59 billed monthly) Ideal for client service department
Enterprise Plan: $149 Per seat/month billed only annually Ideal for Fortune 500 businesses
LiveChat is one of those goods we thoroughly enjoyed reviewing. It just works really well and is fun to use. We’re also surprised that compared to ClickDesk, which we had on our website before, the number of discussion requests skyrocketed. Even though we used the exact same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is your brand new ticketing system. Offline messages go into this channel and can be handled more easily by your group with different statuses (open( pending( solved).
It’s not the cheapest live chat software but certainly among the best. Their service is top notch and, at the risk of repeating myself: the user-experience with their applications is simply fantastic. If Apple were ever thinking of acquiring a live chat software, I think they would need to look no more. Honeycolor Livechat