Background Intercom Chat
Giving your applications the name of a whole Category of applications is quite a bold move. Their name”LiveChat” clearly sends a message out:”we want to shape the marketplace ” We’ll find out whether that’s true. Intercom Chat
It is worth noting that unlike other suppliers in this space, LiveChat invoices you a concurrent user. That means one chair may be used by numerous agents, which can be particularly advantageous if your team works in shifts.
You will find five different pricing tiers to choose from: the most affordable package”Starter” is priced at $16 per month. If you want more than just four topics and a full chat history, you should have a look at the”Team” ($33) plan. The”Business” ($50) tier is designed for bigger teams and adds a staffing forecast as well as a work scheduler module.” Enterprise” provides you with a dedicated account manager at a price of $149 a month.
We realize that when you make a decision to buy Live Chat Software it’s important not just to observe how pros assess it in their reviews, but also to discover if the real people and businesses that buy it are actually happy with the product. That is why we’ve created our behavior-based Customer Satisfaction Algorithm” that gathers customer reviews, opinions and LiveChat reviews across a wide selection of social media sites. The data is then presented in an easy to digest form revealing how many people had negative and positive encounter with LiveChat. With that information at hand you should be equipped to make an informed buying decision that you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk application Meant for your service and support teams. It comes with tools that you could use for your online sales and promotion, web analytics, and live customer care or support requirements. The platform empowers you and your team to talk to customers and possible clients directly on your sites and in real time.
There are three Major elements of LiveChat — a Web-based chat window, web-based control panel, and operator application. The operator application has cross platform capabilities that enable logging in and chatting with people via desktop and mobile devices.
LiveChat offers a Wide Selection of features and Capabilities, and probably the most tools among the live chat options that we have reviewed. You get value for your money with tools and functions that include not only chat but also ticketing, customer engagement, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, conversation polls, and much more.
Additionally, it provides real-time Site traffic Tracking, dashboards and statistics, efficiency evaluation, and custom/standard or interactive reports. Aside from English, It’s also available in Many Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has increased to Become among the very outstanding enterprise chat solutions relied upon by major international brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with dozens of other applications and platforms, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention some.
Overview of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily monitor your visitors in real time. You can check if they’re using shopping cart, or even abandoning an order–and invite them to chat if they do. Your helpdesk team representative can speak to more people in less time compared with a telephone representative. The software can quickly create reports for each of your helpdesk team agent, analyzing their number of chats, time spent with a client, or conversation invitations. You get to assess the rate of your group’s answers and assess how to improve the service. Intercom Chat
Integrated ticketing system
While other comparable systems provide only basic live Chat with a few extras, Live Chat provides complete help desk functionality with its own ticketing platform built into the stage. For this alone, you gain a significant edge over your competitors, letting you quickly resolve customer issues. It’s the heavy lifting, which email and telephone can’t manage, and lets you get rid of lengthy queues while engaging clients with your fast answers. Its ticket management capacity allows to source tickets from chat and mails, label tickets, and accept automatic follow-ups.
LiveChat offers a wide range of negotiation and ticket Reports which can be used to spot areas which can be improved and optimized. It is possible to quantify chat length, first reaction times, and queued visitors. These reports, together with staffing prediction, can help you adjust the number of brokers to cover all chats. Clients can also find the number of chats, attained goals, and customer satisfaction levels. With complete visibility over your conversation history and performance metrics enable you to fine tune your workflows and performance to be more responsive to your customer’s needs.
With LiveChat, you get a Complete package of Customization options including two chat window kinds (pop-up or embedded), six different themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor that gives you greater flexibility and control such as readily changing any part of the chat window, both in terms of looks as well as behavior. You can even add your personal social networking buttons so your clients can reach your fan page straight from discussion, and even customize agent profiles not only with names and titles but also with real photographs to get the best results. Further, you have to utilize engagement images — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for customers.
Built for ecommerce and Customer care
Efficiency is the name of the game for LiveChat. As Such, it’s an ideal online chat software tool for e-commerce sales and service that provides not just an efficient and dependable communications platform along with your customers, but also goals and revenue tracker. Embedding a couple lines of code onto your sites and you’re good to go, allowing a real-time instrument to participate and interact with your customers or clients, and measuring the outcomes of those participation. With support for more than 30 languages, compatibility with all browsers, and using native iOS and Android programs, you get anyplace, anytime worldwide access and functionality for your internet business. Intercom Chat
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he gets a chat from Jane. He sees at the history she had been requesting a return policy. As he anticipates — she wants to reunite her shoes. As it is Simon who deals with returns, Dave transfers Jane into Simon. Dave also tags the chat as”return”.
Characteristics: chat history, transfer, tags
Problem: Clients left in their to wonder
Because of LiveChat Software, customer service agent, Dave, checks customers’ action on the website. He finds John Parker spends some time on a specific merchandise page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are indeed waterproof, therefore John decides to make a purchase. John leaves a favorable comments about business’s customer service.
Characteristics: traffic Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New shoes but she want to understand what’s store’s return policy. She wants an reply to her question when possible but she does not enjoy making calls. Luckily, she is able to start a chat with a live conversation agent. Jane types in her question oblivious that Dave can already see what she is writing. As her query is quite a common one, Dave enters a previously saved message, therefore he does not need to write it over. Jane sends her message and within a second she receives a link to the return policy along with a complete explanation of steps she needs to take. She finishes the chat and rates it as good.
Characteristics: live chat, Message sneak-peek, canned responses, agent rating
LiveChat offers the following SMB and business pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and choose the best plan for your company.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month charged yearly (roughly $39 billed yearly ) Ideal for full-time assistance team
Business Plan: $50 per seat/month billed yearly (roughly $59 billed monthly) Ideal for client service section
Enterprise Plan: $149 Per seat/month billed only per year Ideal for Fortune 500 companies
LiveChat is one of those products we thoroughly enjoyed reviewing. It only works really well and is enjoyable to use. We’re surprised that compared to ClickDesk, which we had on our site earlier, the number of chat requests skyrocketed. Though we used the same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is the new ticketing system. Offline messages go into this station and can be managed more easily by your group with various statuses (open, pending( solved).
It’s not the most affordable live chat software but certainly among the very best. Their support is top notch and, at the risk of repeating myself: the user-experience with their applications is just fantastic. If Apple were ever thinking of obtaining a live chat program, I think that they would need to look no further. Intercom Chat