Introduction Just Chat
Giving your software the name of an entire Category of software is quite a bold move. Their title”LiveChat” clearly sends out a message:”we would like to shape the marketplace .” We are going to find out if that is true. Just Chat
It’s worth noting that unlike other suppliers within this area, LiveChat bills you per concurrent user. That means one seat can be used by numerous agents, which can be very advantageous if your staff works in changes.
You will find five different pricing tiers to choose from: the most affordable bundle”Starter” is priced at $16 a month. If you want more than just four themes and a complete chat history, you ought to have a peek at the”Team” ($33) program. The”Business” ($50) grade is designed for bigger teams and adds a staffing prediction in Addition to a work scheduler module” Enterprise” gives you a dedicated account manager at a cost of $149 a month.
We realize that when you make a decision to Purchase Live Chat Software it’s important not just to see how experts evaluate it in their reviews, but also to discover whether the actual people and companies that buy it are actually happy with the product. That is why we’ve created our behavior-based Customer Satisfaction Algorithm” that gathers customer reviews, opinions and LiveChat testimonials across a wide selection of social networking websites. The information is then presented in an easy to digest form showing how many individuals had positive and negative encounter with LiveChat. With that information at hand you should be armed to make an informed buying decision you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk application Meant for your support and service teams. It includes tools which you can use for your online sales and marketing, web analytics, and live customer care or support requirements. The platform empowers you and your staff to talk with customers and possible customers directly on your websites and in real time.
There are three main elements of LiveChat — a Online chat window, online control panel, and operator application. The operator program has cross platform capabilities that enable logging in and chatting with people via desktop and mobile devices.
LiveChat offers a wide range of features and Capabilities, and likely the greatest number of tools one of the live chat solutions that we’ve reviewed. You get value for your money with functions and tools that include not only chat but also ticketing, client participation, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, conversation surveys, and much more.
Additionally, it provides real-time Site traffic Monitoring, dashboards and statistics, efficiency evaluation, and custom/standard or interactive reports. Aside from English, it is also available in Many Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has grown to Become among the very outstanding enterprise chat solutions relied upon by leading international brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with dozens of other applications and platforms, extending the program’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention a few.
Overview of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily monitor your visitors in real time. You are able to check whether they are utilizing shopping cart, or even abandoning an order–and invite them to talk in case they do. Your helpdesk team representative can speak to more people in less time when compared using a telephone representative. The software can quickly create reports for each of your helpdesk staff representative, analyzing their amount of chats, time spent with a customer, or chat invitations. You get to measure the speed of your team’s responses and evaluate how to improve the service. Just Chat
Integrated ticketing system
While other comparable systems offer only basic live Chat with a couple extras, Live Chat provides full help desk performance with its ticketing system built into the stage. With this , you gain a substantial advantage over the competition, allowing you to quickly resolve customer issues. It does the heavy lifting, which email and telephone can’t handle, and lets you get rid of lengthy queues while engaging clients with your quick answers. Its ticket management capability allows to supply tickets from chat and emails, tag tickets, and undertake automated follow-ups.
LiveChat Delivers a wide range of negotiation and ticket Reports which can be used to identify areas that may be improved and optimized. It’s possible to measure chat length, first reaction times, and queued visitors. These reports, together with staffing forecast, can enable you to correct the number of brokers to pay for all chats. Customers may also find the number of chats, achieved goals, and customer satisfaction levels. Having complete visibility over your conversation history and performance metrics allow you to fine tune your workflows and operation to be more responsive to your customer’s needs.
With LiveChat, you get a full package of Customization options such as two chat window kinds (embedded or pop-up ), six pre-made themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor which gives you greater flexibility and control such as easily changing any part of the chat window, both regarding looks in addition to behavior. You could also add your personal social networking buttons so your customers can reach your lover page directly from discussion, and also personalize agent profiles not just with titles and names but also with actual photographs to get the best results. Further, you have to use engagement images — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for clients.
Constructed for e commerce and Customer support
Efficiency is the name of this sport for LiveChat. As Such, it’s an ideal online chat program tool for e-commerce revenue and service providing you not just an efficient and dependable communications platform along with your customers, but also goals and sales tracker. Embedding a few lines of code on your sites and you are good to go, allowing a real-time instrument to participate and interact with your visitors or clients, and quantifying the outcomes of these engagement. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android apps, you get anyplace, anytime global access and operation for your online business. Just Chat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he gets a chat from Jane. He sees at the background that she had been requesting a return policy. As he expects — she would like to return her shoes. As it is Simon who deals with yields, Dave transports Jane to Simon. Dave also tags the chat as”yield”.
Characteristics: chat background, transfer, tags
Problem: Clients left in their to wonder
Because of LiveChat Software, customer support agent, Dave, checks customers’ action on the site. He notices that John Parker spends some time on a particular product page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are indeed waterproof, so John decides to make a purchase. John leaves a positive comments about company’s customer service.
Characteristics: visitors Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New shoes but she would like to know what is shop’s return policy. She wants an answer to her question when possible but she does not enjoy making calls. Fortunately, she can begin a chat with a live conversation agent. Jane types in her question unaware that Dave can already see exactly what she is writing. As her query is quite a common person, Dave enters a previously saved message, so that he doesn’t have to write it over. Jane sends her message and inside a second she gets a link to the return coverage along with a complete explanation of steps she needs to take. She completes the chat and speeds it as great.
Characteristics: live chat, Message sneak-peek, canned answers, agent rating
LiveChat offers the subsequent SMB and business pricing packages for users to choose from. A 30-day free trial is also available. Give the specifics a look, and choose the best strategy for your company.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month billed annually (or $39 billed monthly) Ideal for fulltime support staff
Company Plan: $50 per seat/month billed yearly (or $59 billed yearly ) Ideal for client service department
Enterprise Plan: $149 Per seat/month billed just per year great for Fortune 500 businesses
LiveChat is one of those products we thoroughly enjoyed reviewing. It just works extremely well and is fun to use. We were surprised that compared to ClickDesk, which we had on our site earlier, the number of chat requests skyrocketed. Though we used the same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is the brand new ticketing system. Offline messages go directly into this station and can be managed more easily by your group with various statuses (open, pending( solved).
It is not the most affordable live chat applications but surely one of the best. Their support is top notch and, at the risk of repeating myself: the user-experience with their software is just fantastic. If Apple were ever thinking of acquiring a live chat software, I think that they would have to look no further. Just Chat