Intro Laif Chat
Giving your software the name of an entire Category of applications is rather a daring move. Their name”LiveChat” clearly sends out a message:”we want to shape the market” We’ll figure out whether that’s true. Laif Chat
It is worth noting that unlike other suppliers in this area, LiveChat invoices you per concurrent user. That means one chair can be used by multiple agents, which is particularly advantageous if your team works in changes.
There are five different pricing tiers to choose from: their most affordable package”Starter” is priced at $16 a month. If you need more than only four topics and a full chat history, you should have a look at the”Team” ($33) plan. The”Business” ($50) grade is designed for bigger teams and adds a staffing forecast in Addition to a work scheduler module.” Enterprise” provides you with a dedicated account manager at a cost of $149 a month.
We know that when you create a decision to Purchase Live Chat Software it is important not only to observe how pros evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually happy with the product. That is why we’ve established our behavior-based Customer Satisfaction Algorithm” that collects customer testimonials, opinions and LiveChat testimonials across a wide selection of social media websites. The information is then presented in an easy to digest form showing how many people had negative and positive encounter with LiveChat. With that information at hand you should be armed to make an informed buying decision that you won’t regret.
LiveChat is a chat and help desk application Meant for your service and support teams. It includes tools that you can use for your online sales and marketing, web analytics, and live customer care or support requirements. The platform empowers you and your staff to converse to clients and potential clients directly on your sites and in real time.
There are 3 Major elements of LiveChat — a Web-based chat window, web-based control panel, and operator application. The operator application has cross-platform capacities that enable logging in and chatting with visitors via desktop and mobile devices.
LiveChat Delivers a wide range of attributes and Capabilities, and probably the greatest number of tools among the live chat solutions that we’ve reviewed. You get value for your money with functions and tools that include not only chat but also ticketing, customer engagement, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, chat polls, and more.
In addition, it provides real-time website traffic Tracking, dashboards and statistics, efficiency analysis, and custom/standard or reports that are interactive. Aside from English, it is also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has grown to Become of the most outstanding enterprise chat alternatives relied upon by major international brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with dozens of different platforms and applications, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name a few.
Overview of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily track your traffic in real time. You are able to check whether they are using shopping cart, or abandoning an order–and invite them to talk if they do. Your helpdesk team representative can speak to more people in less time when compared using a phone representative. The program can quickly create reports for every one of your helpdesk staff agent, analyzing their number of chats, time spent with a customer, or conversation invitations. You get to assess the rate of your group’s answers and evaluate how to improve the service. Laif Chat
Integrated ticketing system
While other comparable systems provide only basic live Chat with a couple extras, Live Chat provides complete help desk functionality with its ticketing system built into the platform. For this alone, you acquire a substantial advantage over the competition, letting you quickly resolve customer problems. It’s the heavy lifting, which email and telephone can’t handle, and lets you remove long queues while engaging customers with your fast replies. Its ticket management capacity allows to supply tickets from discussion and emails, label tickets, and accept automatic follow-ups.
LiveChat offers a Wide Selection of chat and ticket Reports that may be used to spot areas which can be improved and optimized. It is possible to quantify chat duration, first response times, and traffic traffic. These reports, along with staffing forecast, can enable you to adjust the amount of brokers to pay for all chats. Customers may also see the amount of chats, attained goals, and customer satisfaction levels. With complete visibility within your conversation history and performance metrics enable you to fine tune your workflows and operation to be even more responsive to your customer’s needs.
With LiveChat, you get a Complete suite of Customization options such as two chat window kinds (embedded or pop-up ), six different themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor which gives you greater flexibility and control such as easily changing any part of the chat window, both regarding looks as well as behaviour. You can also add your personal social networking buttons so that your clients can reach your fan page directly from chat, and even customize agent profiles not just with names and titles but also with real photographs to find the best outcomes. Further, you get to use engagement graphics — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for clients.
Constructed for ecommerce and Customer care
Efficiency is the name of the sport for LiveChat. As Such, it is an ideal online chat software tool for e-commerce sales and service that provides not just an efficient and reliable communications platform with your customers, but also goals and sales tracker. Embedding a few lines of code on your sites and you are good to go, allowing a real-time tool to engage and interact with your customers or customers, and measuring the outcomes of these participation. With support for more than 30 languages, compatibility with all browsers, and having native iOS and Android apps, you get anywhere, anytime global access and functionality for your online business. Laif Chat
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he gets a conversation from Jane. He sees in the background she was requesting a return policy. As he anticipates — she wants to reunite her shoes. As it is Simon who deals with yields, Dave transports Jane into Simon. Dave also tags the chat because”yield”.
Features: chat history, transfer, tags
Problem: Customers left on their own to wonder
Because of LiveChat Software, customer service representative, Dave, checks clients’ activity on the site. He notices that John Parker spends some time on a specific product page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are indeed waterproof, so John decides to make a purchase. John leaves a favorable feedback about business’s customer services.
Features: traffic Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New sneakers but she want to understand what is shop’s return policy. She needs an answer to her question when possible but she doesn’t like making calls. Luckily, she is able to begin a conversation with a live conversation representative. Jane types inside her question oblivious that Dave can already see exactly what she’s writing. As her query is quite a common person, Dave enters a previously saved material, so he does not have to write it on. Jane sends her message and within a second she receives a URL to the return coverage along with a complete explanation of steps she should take. She finishes the conversation and speeds it as great.
Features: live chat, Message sneak-peek, canned responses, representative rating
LiveChat provides the subsequent SMB and enterprise pricing bundles for users to choose from. A 30-day free trial is also available. Give the details that a look, and select the best strategy for your company.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month billed yearly (roughly $39 billed yearly ) Ideal for fulltime support team
Business Plan: $50 per seat/month billed annually (roughly $59 billed yearly ) Ideal for client support section
Enterprise Plan: $149 Per seat/month billed just annually Ideal for Fortune 500 businesses
LiveChat is one of those products we thoroughly enjoyed reviewing. It only works extremely well and is fun to use. We were also surprised that compared to ClickDesk, which we had on our website earlier, the amount of discussion requests skyrocketed. Though we used the same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is your brand new ticketing system. Offline messages go into this station and can be managed more easily by your team with various statuses (open, pending( solved).
It is not the cheapest live chat applications but certainly among the best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their applications is just fantastic. If Apple were thinking of acquiring a live chat program, I believe that they would have to look no further. Laif Chat