Introduction Lifechat Lx-3000
Giving your software the title of an entire Category of software is quite a bold move. Their title”LiveChat” clearly sends out a message:”we want to shape the market.” We’ll figure out if that is true. Lifechat Lx-3000
It’s worth noting that unlike other suppliers in this area, LiveChat invoices you a concurrent user. That means one seat can be used by multiple agents, which is particularly advantageous if your team works in shifts.
You will find five different pricing tiers to choose from: the most affordable bundle”Starter” is priced at $16 a month. If you need more than just four topics and a full discussion history, you ought to have a peek at the”Team” ($33) program. The”Business” ($50) tier is designed for larger teams and adds a staffing forecast as well as a work scheduler module” Enterprise” gives you a dedicated account manager in a price of $149 a month.
We realize that when you create a decision to buy Live Chat Software it is important not only to see how experts evaluate it in their reviews, but also to discover if the real people and businesses which purchase it are really happy with the product. That’s why we’ve established our behavior-based Client Satisfaction Algorithm” that collects customer reviews, comments and LiveChat reviews across a wide range of social networking sites. The information is then presented in an easy to digest form showing how many people had positive and negative experience with LiveChat. With that information at hand you should be armed to make an educated buying decision that you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk application Intended for your support and service teams. It includes tools which you could use for your online sales and marketing, web analytics, and live customer support or support requirements. The platform enables you and your staff to talk with customers and possible clients directly on your sites and in real time.
There are 3 main elements of LiveChat — a Web-based chat window, web-based control panel, and operator program. The operator application has cross platform capacities that allow logging in and chatting with visitors via mobile and desktop devices.
LiveChat offers a wide range of features and Capabilities, and likely the greatest tools among the live chat options that we’ve reviewed. You get value for your money with tools and functions that include not just chat but additionally ticketing, customer participation, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, chat surveys, and more.
Additionally, it provides real-time website traffic Monitoring, dashboards and data, efficiency evaluation, and custom/standard or interactive reports. Aside from English, It’s also available in Many major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has grown to Become of the very outstanding enterprise chat solutions relied upon by leading global brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with heaps of different applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention some.
Overview of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily track your visitors in real time. You can check whether they’re utilizing shopping cart, or abandoning an order–and invite them to chat if they do. Your helpdesk team agent can speak to more people in less time compared with a phone representative. The program can quickly generate reports for every one of your helpdesk staff agent, analyzing their amount of chats, time spent with a customer, or chat invitations. You get to measure the speed of your team’s responses and evaluate how to improve your ceremony. Lifechat Lx-3000
Integrated ticketing system
While other similar systems provide only basic live Chat with a few extras, Live Chat provides full help desk functionality with its ticketing platform built into the platform. For this alone, you gain a substantial edge over your competitors, allowing you to quickly resolve customer issues. It does the heavy lifting, which email and phone cannot manage, and allows you to remove long queues while engaging clients with your quick replies. Its ticket management capability allows to source tickets from discussion and emails, tag tickets, and accept automatic follow-ups.
LiveChat offers a Wide Selection of negotiation and ticket Reports that can be used to identify areas that can be improved and optimized. It’s possible to measure chat length, first reaction times, and queued visitors. These reports, along with staffing prediction, can help you correct the amount of brokers to cover all chats. Clients may also find the amount of chats, achieved goals, and customer satisfaction levels. With complete visibility within your chat history and performance metrics enable you to fine tune your workflows and operation to be even more responsive to your client’s needs.
With LiveChat, you get a full package of Customization options such as two chat window kinds (pop-up or embedded), six pre-made themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor that gives you even greater flexibility and control for example readily altering any portion of the chat window, both regarding appearances as well as behaviour. You could even add your personal social networking buttons so your clients can reach your fan page straight from discussion, and even personalize agent profiles not just with names and titles but also with real photographs to get the best outcomes. Further, you get to utilize engagement images — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for clients.
Constructed for e commerce and Customer care
Efficiency is the name of the sport for LiveChat. As Such, it’s an perfect online chat software tool for e-commerce revenue and support that provides not just an efficient and reliable communications platform along with your customers, but also goals and revenue tracker. Embedding a few lines of code onto your own sites and you are good to go, allowing a real-time instrument to engage and interact with your customers or clients, and quantifying the results of those participation. With support for more than 30 languages, compatibility with all browsers, and using native iOS and Android apps, you get anywhere, anytime global access and operation for your online business. Lifechat Lx-3000
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he receives a conversation from Jane. He sees in the background she was requesting a return policy. As he anticipates — she would like to reunite her shoes. As it’s Simon who deals with yields, Dave transfers Jane into Simon. Dave also tags the conversation because”return”.
Characteristics: discussion background, transfer, tags
Problem: Clients left on their own to wonder
Because of LiveChat Software, customer support agent, Dave, checks customers’ action on the site. He notices that John Parker spends some time on a particular merchandise page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are indeed waterproof, so John decides to make a purchase. John leaves a positive comments about business’s customer services.
Characteristics: traffic Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New shoes but she want to know what is store’s return policy. She needs an reply to her question as soon as possible but she doesn’t like making calls. Fortunately, she is able to begin a conversation with a live conversation representative. Jane types in her question unaware that Dave can already see what she is writing. As her query is rather a common one, Dave enters a previously saved message, so that he does not have to write it over. Jane sends her message and inside a second she receives a URL to the return policy along with a complete explanation of steps she needs to take. She completes the chat and speeds it as good.
Features: live chat, Message sneak-peek, canned answers, agent rating
LiveChat offers the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the specifics a look, and select the best plan for your company.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month charged yearly (roughly $39 billed yearly ) Ideal for fulltime support staff
Business Plan: $50 each seat/month billed annually (roughly $59 billed monthly) Ideal for client service section
Enterprise Plan: $149 Per seat/month billed only per year great for Fortune 500 businesses
LiveChat is one of those products we thoroughly enjoyed reviewing. It just works extremely well and is enjoyable to use. We’re also surprised that compared to ClickDesk, which we had on our website earlier, the amount of discussion requests skyrocketed. Even though we used the same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is the brand new ticketing system. Offline messages go directly into this channel and can be handled more easily by your team with various statuses (open( pending, solved).
It is not the cheapest live chat software but surely among the very best. Their service is top notch and, at the risk of repeating myself: the user-experience with their software is just fantastic. If Apple were thinking of acquiring a live chat program, I believe they would have to look no more. Lifechat Lx-3000