Introduction Live And Help Live
Giving your applications the name of an entire Category of software is rather a bold move. Their name”LiveChat” certainly sends a message out:”we want to shape the marketplace ” We’ll figure out whether that is true. Live And Help Live
It is worth noting that unlike other suppliers in this space, LiveChat bills you per concurrent user. That means one chair may be used by numerous agents, which is very advantageous if your team works in shifts.
You will find five different pricing tiers to choose from: the most affordable package”Starter” is priced at $16 a month. Should you want more than only four themes and a complete discussion history, you ought to take a peek at the”Team” ($33) plan. The”Business” ($50) tier is designed for larger teams and provides a staffing prediction as well as a work scheduler module” Enterprise” gives you a dedicated account manager in a price of $149 a month.
We realize that when you make a decision to buy Live Chat Software it’s important not just to see how pros assess it in their reviews, but also to find out if the actual people and companies that purchase it are actually satisfied with the product. That is why we’ve created our behavior-based Customer Satisfaction Algorithm” that collects customer reviews, comments and LiveChat reviews across a broad range of social networking sites. The data is then presented in an easy to digest form revealing how many individuals had negative and positive encounter with LiveChat. With that information at hand you ought to be equipped to make an informed buying decision that you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk program Meant for your service and support teams. It includes tools that you can use for your internet sales and marketing, web analytics, and live customer care or service requirements. The platform empowers you and your team to converse with customers and potential customers directly on your sites and in real time.
There are three main components of LiveChat — a Web-based chat window, online control panel, and operator application. The operator application has cross platform capacities that enable logging in and chatting with people via desktop and mobile devices.
LiveChat offers a Wide Selection of features and Capabilities, and probably the most number of tools among the live chat options that we’ve reviewed. You get value for your money with tools and functions that include not only chat but additionally ticketing, client engagement, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, conversation polls, and much more.
Additionally, it provides real-time website traffic Monitoring, dashboards and data, efficiency evaluation, and custom/standard or reports that are interactive. Aside from English, it is also available in Many major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has increased to Become of the most outstanding enterprise chat solutions relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with heaps of different applications and platforms, extending the program’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name some.
Overview of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily track your traffic in real time. You are able to check whether they are using shopping cart, or abandoning an arrangement –and invite them to talk in case they do. Your helpdesk team agent can talk to more people in less time when compared using a telephone agent. The program can quickly generate reports for each of your helpdesk team representative, analyzing their amount of chats, time spent with a client, or chat invitations. You get to measure the rate of your group’s responses and assess how to improve your service. Live And Help Live
Integrated ticketing system
While other comparable systems offer only basic live Chat with a couple extras, Live Chat provides complete help desk functionality with its own ticketing system built into the stage. With this , you gain a substantial advantage over the competition, allowing you to quickly resolve customer problems. It’s the heavy lifting, which email and telephone cannot handle, and allows you to get rid of long queues while engaging customers with your fast answers. Its ticket management capacity allows to supply tickets from discussion and mails, label tickets, and accept automatic follow-ups.
LiveChat Delivers a Wide Selection of negotiation and ticket Reports which can be used to identify areas which can be optimized and improved. It’s possible to measure chat duration, first response times, and traffic traffic. These reports, together with staffing forecast, can help you adjust the number of agents to cover all chats. Clients may also see the number of chats, achieved goals, and customer satisfaction levels. Having complete visibility over your chat history and performance metrics allow you to fine tune your workflows and operation to be more responsive to your client’s needs.
With LiveChat, you get a Complete package of Customization options such as two chat window types (embedded or pop-up ), six different themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor that gives you greater flexibility and management such as easily changing any part of the chat window, both regarding looks in addition to behaviour. You can also add your personal social media buttons so your clients can reach your lover page straight from chat, and even customize agent profiles not just with names and titles but also with actual photos to find the best outcomes. Further, you get to use engagement images — eye-catching visuals and custom greetings and buttons — to enable an even more compelling experience for clients.
Constructed for ecommerce and Customer support
Efficiency is the name of the game for LiveChat. As Such, it is an perfect online chat software tool for e-commerce sales and support that provides not only an efficient and reliable communications platform along with your clients, but also aims and sales tracker. Embedding a couple lines of code onto your own websites and you’re good to go, allowing a real-time instrument to participate and interact with your customers or customers, and quantifying the outcomes of those engagement. With support for more than 30 languages, compatibility with all browsers, and using native iOS and Android programs, you get anywhere, anytime global access and operation for your internet business. Live And Help Live
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he gets a chat from Jane. He sees in the history that she was requesting a return policy. As he expects — she wants to reunite her sneakers. As it’s Simon who copes with returns, Dave transports Jane into Simon. Dave also tags the chat as”yield”.
Characteristics: discussion background, transfer, tags
Problem: Clients left in their to wonder
Because of LiveChat Software, customer service agent, Dave, checks customers’ action on the website. He finds John Parker spends some time on a specific merchandise page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are watertight, so John decides to make a purchase. John leaves a favorable feedback about company’s customer services.
Characteristics: traffic Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New sneakers but she want to know what is store’s return policy. She wants an answer to her question as soon as possible but she does not like making calls. Fortunately, she is able to start a conversation with a live chat agent. Jane types inside her question unaware that Dave can already see exactly what she’s writing. As her question is rather a common person, Dave enters a previously saved message, so that he doesn’t need to write it over. Jane sends her message and inside a second she receives a link to the return coverage along with a full explanation of steps she needs to take. She completes the chat and speeds it as great.
Characteristics: live chat, Message sneak-peek, canned answers, representative rating
LiveChat provides the subsequent SMB and business pricing packages for users to choose from. A 30-day free trial is also available. Give the details that a look, and choose the best strategy for your business.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month billed annually (or $39 billed yearly ) Ideal for full-time assistance team
Business Plan: $50 each seat/month billed annually (roughly $59 billed monthly) Ideal for customer service department
Enterprise Plan: $149 Per seat/month billed just annually great for Fortune 500 businesses
LiveChat is one of those goods we thoroughly enjoyed reviewing. It only works really well and is enjoyable to use. We’re surprised that compared to ClickDesk, which we had on our website before, the amount of discussion requests skyrocketed. Though we used the exact same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is your brand new ticketing system. Offline messages go into this station and can be handled more easily by your group with various statuses (open( pending, solved).
It is not the most affordable live chat applications but certainly among the very best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their software is just fantastic. If Apple were thinking of acquiring a live chat program, I think that they would need to look no more. Live And Help Live