Intro Live Chat Geek
Giving your software the name of an entire Category of applications is rather a daring move. Their name”LiveChat” clearly sends a message out:”we would like to shape the marketplace ” We are going to figure out whether that’s true. Live Chat Geek
It’s worth noting that unlike other suppliers in this space, LiveChat invoices you a concurrent user. That means one chair can be used by numerous agents, which is very advantageous if your staff works in shifts.
You will find five different pricing tiers to choose from: their affordable package”Starter” is priced at $16 per month. If you need more than just four topics and a full discussion history, you ought to take a look at the”Team” ($33) plan. The”Business” ($50) grade is designed for larger teams and provides a staffing prediction as well as a work scheduler module.” Enterprise” gives you a dedicated account manager in a price of $149 a month.
We know that when you make a decision to buy Live Chat Software it’s important not only to see how pros evaluate it in their reviews, but also to find out whether the real people and companies which buy it are actually satisfied with the product. That’s why we’ve established our behavior-based Customer Satisfaction Algorithm” that collects customer testimonials, opinions and LiveChat reviews across a broad selection of social networking sites. The data is then presented in an easy to digest form showing how many individuals had positive and negative encounter with LiveChat. With that information at hand you should be equipped to make an educated buying decision that you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk program Intended for your support and service teams. It includes tools that you could use for your online sales and promotion, web analytics, and live customer support or support requirements. The platform enables you and your team to talk with clients and possible clients directly on your sites and in real time.
There are three Major elements of LiveChat — a Web-based chat window, web-based control panel, and operator application. The operator application has cross platform capabilities that allow logging in and chatting with people via mobile and desktop devices.
LiveChat Delivers a wide range of features and Capabilities, and likely the most number of tools among the live chat options that we have reviewed. You get value for your money with tools and functions that include not only chat but additionally ticketing, customer engagement, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, chat surveys, and much more.
Additionally, it provides real-time website traffic Monitoring, dashboards and data, efficiency evaluation, and custom/standard or interactive reports. Aside from English, It’s also available in Many major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has increased to Become among the most outstanding enterprise chat alternatives relied upon by leading international brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with dozens of different applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name a few.
Overview of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily monitor your traffic in real time. You are able to check if they are using shopping cart, or abandoning an arrangement –and encourage them to chat if they do. Your helpdesk team agent can speak to more people in less time compared with a phone agent. The program can quickly create reports for every one of your helpdesk team agent, analyzing their number of chats, time spent with a customer, or chat invitations. You get to assess the rate of your team’s answers and assess how to improve your service. Live Chat Geek
Integrated ticketing system
While other similar systems provide only basic live Chat with a few extras, Live Chat provides complete help desk functionality with its own ticketing platform built into the stage. With this , you acquire a substantial advantage over your competitors, letting you quickly resolve customer problems. It does the heavy lifting, which email and phone cannot handle, and lets you remove lengthy queues while engaging customers with your fast replies. Its ticket management capability allows to supply tickets from discussion and mails, label tickets, and undertake automated follow-ups.
LiveChat offers a wide range of chat and ticket Reports which may be used to identify areas that can be optimized and improved. It is possible to measure chat duration, first reaction times, and traffic traffic. These reports, along with staffing prediction, can enable you to adjust the amount of brokers to cover all chats. Customers may also find the number of chats, achieved goals, and customer satisfaction levels. Having complete visibility over your conversation history and performance metrics enable you to fine tune your workflows and performance to be more responsive to your client’s needs.
With LiveChat, you get a Complete suite of Customization options including two chat window kinds (pop-up or embedded), six different themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor which gives you greater flexibility and management for example easily changing any portion of the chat window, both regarding appearances in addition to behaviour. You can also add your personal social networking buttons so that your clients can reach your lover page directly from chat, and even personalize agent profiles not only with names and titles but also with actual photos to get the best outcomes. Further, you get to use engagement images — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Constructed for e commerce and Customer support
Efficiency is the name of the sport for LiveChat. As Such, it’s an perfect online chat program tool for e-commerce sales and service that provides not just an efficient and reliable communications platform with your clients, but also goals and sales tracker. Embedding a few lines of code onto your own sites and you’re good to go, permitting a real-time instrument to engage and interact with your customers or clients, and quantifying the outcomes of these participation. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android programs, you get anywhere, anytime worldwide access and operation for your online business. Live Chat Geek
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he gets a conversation from Jane. He sees at the history she was asking for a return policy. As he anticipates — she wants to return her sneakers. As it’s Simon who copes with yields, Dave transports Jane to Simon. Dave also tags the chat as”yield”.
Characteristics: discussion background, transfer, tags
Problem: Clients left on their own to wonder
Thanks to LiveChat Software, customer service representative, Dave, checks customers’ activity on the website. He notices that John Parker spends some time on a particular product page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are indeed waterproof, therefore John decides to make a buy. John leaves a positive comments about company’s customer services.
Characteristics: traffic Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New shoes but she want to understand what is shop’s return policy. She needs an answer to her question as soon as possible but she doesn’t like making calls. Luckily, she is able to begin a chat with a live chat agent. Jane types inside her question oblivious that Dave can see what she is writing. As her query is quite a common person, Dave enters a previously saved message, so he doesn’t need to write it on. Jane sends her message and within a second she gets a link to the return policy and a complete explanation of steps she needs to take. She finishes the chat and speeds it as good.
Features: live chat, Message sneak-peek, canned responses, agent rating
LiveChat provides the following SMB and enterprise pricing bundles for users to pick from. A 30-day free trial is also available. Give the specifics that a look, and select the best strategy for your business.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month charged annually (or $39 billed yearly ) Ideal for full-time support staff
Company Plan: $50 per seat/month billed annually (or $59 billed yearly ) Ideal for client support department
Enterprise Plan: $149 Per seat/month billed only annually great for Fortune 500 companies
LiveChat is one of the products we thoroughly enjoyed reviewing. It just works really well and is enjoyable to use. We were also surprised that in comparison to ClickDesk, which we had on our site before, the number of chat requests skyrocketed. Though we used the same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is the brand new ticketing system. Offline messages go into this station and can be handled more easily by your team with different statuses (open, pending, solved).
It is not the cheapest live chat software but surely among the very best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their applications is simply fantastic. If Apple were ever thinking of obtaining a live chat program, I think they would need to look no more. Live Chat Geek