Background Live Chat Help Desk
Giving your applications the name of an entire Category of applications is quite a daring move. Their title”LiveChat” certainly sends a message out:”we would like to shape the market.” We are going to figure out if that is true. Live Chat Help Desk
It is worth noting that unlike other providers in this space, LiveChat invoices you a concurrent user. That means one seat may be used by numerous agents, which can be very advantageous if your staff works in shifts.
You will find five different pricing tiers to choose from: the affordable package”Starter” is priced at $16 a month. Should you want more than only four topics and a complete chat history, you should take a look at the”Team” ($33) plan. The”Business” ($50) grade is designed for bigger teams and provides a staffing prediction as well as a work scheduler module” Enterprise” gives you a dedicated account manager at a price of $149 per month.
We realize that when you make a decision to Purchase Live Chat Software it’s important not just to observe how experts assess it in their reviews, but also to find out if the actual people and businesses that purchase it are actually satisfied with the item. That is why we’ve created our behavior-based Customer Satisfaction Algorithm” that collects customer testimonials, comments and LiveChat testimonials across a wide selection of social networking sites. The data is then presented in an easy to digest form revealing how many individuals had negative and positive encounter with LiveChat. With that information at hand you ought to be equipped to make an informed buying decision you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk application Intended for your service and support teams. It comes with tools which you can use for your internet sales and marketing, web analytics, and live customer support or support requirements. The platform enables you and your staff to converse to clients and possible clients directly on your sites and in real time.
There are three main components of LiveChat — a Web-based chat window, online control panel, and operator program. The operator application has cross platform capacities that enable logging in and chatting with people via desktop and mobile devices.
LiveChat Delivers a Wide Selection of features and Abilities, and probably the greatest number of tools among the live chat options that we have reviewed. You get value for your money with functions and tools that include not just chat but also ticketing, client engagement, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, chat surveys, and much more.
In addition, it provides real-time website traffic Tracking, dashboards and statistics, efficiency analysis, and custom/standard or interactive reports. Aside from English, it is also available in Many major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has grown to Become of the very outstanding enterprise chat solutions relied upon by major global brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with dozens of different applications and platforms, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name a few.
Overview of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily track your visitors in real time. You can check whether they are using shopping cart, or abandoning an arrangement –and encourage them to chat if they do. Your helpdesk team agent can talk to more people in less time compared with a telephone agent. The program can quickly generate reports for every one of your helpdesk team representative, analyzing their number of chats, time spent with a client, or chat invitations. You get to assess the speed of your team’s answers and evaluate how to improve the service. Live Chat Help Desk
Integrated ticketing system
While other comparable systems provide only basic live Chat with a few extras, Live Chat provides complete help desk performance with its ticketing platform built into the platform. For this alone, you acquire a significant advantage over the competition, allowing you to quickly resolve customer issues. It’s the heavy lifting, which email and phone cannot handle, and lets you get rid of lengthy queues while engaging clients with your fast replies. Its ticket management capability allows to source tickets from chat and mails, label tickets, and accept automatic follow-ups.
LiveChat Delivers a wide range of chat and ticket Reports which may be used to spot areas that may be optimized and improved. It’s possible to quantify chat length, first response times, and queued visitors. These reports, together with staffing forecast, can enable you to correct the number of agents to pay for all chats. Clients can also find the number of chats, attained goals, and client satisfaction levels. Having complete visibility over your chat history and performance metrics allow you to fine tune your workflows and operation to be more responsive to your customer’s needs.
With LiveChat, you get a full suite of Customization options such as two chat window types (embedded or pop-up ), six different themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor which provides you greater flexibility and control such as easily altering any portion of the chat window, both regarding appearances as well as behavior. You could also add your personal social media buttons so your clients can reach your lover page straight from chat, and also customize agent profiles not just with names and titles but also with actual photos to find the best outcomes. Further, you get to use engagement images — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Constructed for ecommerce and Customer support
Efficiency is the name of this game for LiveChat. As Such, it is an ideal online chat software tool for e-commerce revenue and support providing you not only an efficient and dependable communications platform along with your clients, but also aims and revenue tracker. Embedding a couple lines of code on your own websites and you are good to go, allowing a real-time tool to participate and interact with your customers or customers, and measuring the outcomes of these engagement. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android apps, you get anywhere, anytime global access and functionality for your internet business. Live Chat Help Desk
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he receives a chat from Jane. He sees in the background that she was asking for a return policy. As he expects — she would like to reunite her shoes. As it is Simon who deals with yields, Dave transports Jane to Simon. Dave also tags the chat as”yield”.
Features: chat history, transfer, tags
Problem: Clients left on their own to wonder
Because of LiveChat Software, customer service agent, Dave, checks clients’ action on the website. He finds John Parker spends some time on a specific product page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are indeed waterproof, therefore John decides to make a buy. John leaves a favorable feedback about business’s customer services.
Features: traffic Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New shoes but she want to know what is store’s return policy. She needs an reply to her question when possible but she doesn’t enjoy making calls. Luckily, she is able to begin a conversation with a live chat agent. Jane types inside her question unaware that Dave can already see what she is writing. As her query is quite a common one, Dave enters a previously saved material, therefore that he does not need to write it on. Jane sends her message and within a second she gets a URL to the return policy along with a full explanation of steps she should take. She completes the conversation and speeds it as great.
Characteristics: live chat, Message sneak-peek, canned responses, agent rating
LiveChat offers the following SMB and business pricing bundles for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best plan for your company.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month billed annually (or $39 billed monthly) Ideal for fulltime assistance team
Business Plan: $50 per seat/month billed annually (roughly $59 billed yearly ) Ideal for client support department
Enterprise Plan: $149 Per seat/month billed just annually great for Fortune 500 companies
LiveChat is one of those goods we thoroughly enjoyed reviewing. It just works really well and is enjoyable to use. We’re surprised that compared to ClickDesk, which we had on our website earlier, the amount of discussion requests skyrocketed. Even though we used the exact same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is the new ticketing system. Offline messages go directly into this station and can be managed more easily by your group with various statuses (open, pending, solved).
It’s not the cheapest live chat applications but surely one of the best. Their service is top notch and, at the risk of repeating myself: the user-experience with their applications is simply fantastic. If Apple were thinking of obtaining a live chat program, I think they would need to look no further. Live Chat Help Desk