Introduction Live Chat Technical Support
Giving your software the name of an entire Category of software is quite a daring move. Their name”LiveChat” certainly sends out a message:”we would like to shape the market” We are going to find out if that is true. Live Chat Technical Support
It is worth noting that unlike other providers in this space, LiveChat invoices you per concurrent user. That means one chair can be used by numerous agents, which is very advantageous if your team works in changes.
You will find five different pricing tiers to choose from: the affordable package”Starter” is priced at $16 per month. Should you want more than just four topics and a complete discussion history, you ought to take a peek at the”Team” ($33) program. The”Business” ($50) grade is designed for larger teams and provides a staffing prediction as well as a job scheduler module” Enterprise” gives you a dedicated account manager at a cost of $149 a month.
We realize that when you make a decision to buy Live Chat Software it is important not only to observe how experts assess it in their reviews, but also to discover whether the real people and companies which purchase it are really satisfied with the product. That’s why we’ve established our behavior-based Customer Satisfaction Algorithm” that gathers customer testimonials, comments and LiveChat reviews across a broad selection of social media sites. The data is then presented in an easy to digest form revealing how many people had positive and negative experience with LiveChat. With that information at hand you ought to be equipped to make an educated buying decision you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk application Meant for your support and service teams. It comes with tools which you can use for your internet sales and promotion, web analytics, and live customer support or service requirements. The platform enables you and your team to talk with clients and possible customers directly on your websites and in real time.
There are 3 main elements of LiveChat — a Web-based chat window, web-based control panel, and operator program. The operator application has cross-platform capacities that allow logging in and chatting with visitors via desktop and mobile devices.
LiveChat offers a wide range of attributes and Capabilities, and probably the most tools one of the live chat options that we have reviewed. You get value for your money with functions and tools that include not just chat but additionally ticketing, client engagement, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, chat surveys, and more.
In addition, it provides real-time website traffic Monitoring, dashboards and data, efficiency evaluation, and custom/standard or reports that are interactive. Aside from English, It’s also available in several Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has grown to Become of the very outstanding enterprise chat solutions relied upon by major global brands like Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with dozens of different platforms and applications, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name some.
Summary of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily monitor your traffic in real time. You are able to check if they’re utilizing shopping cart, or abandoning an arrangement –and encourage them to chat if they do. Your helpdesk team agent can talk to more people in less time when compared with a telephone representative. The software can quickly create reports for each of your helpdesk team agent, analyzing their number of chats, time spent with a client, or conversation invitations. You get to assess the speed of your group’s answers and evaluate how to improve your service. Live Chat Technical Support
Integrated ticketing system
While other comparable systems offer only basic live Chat with a few extras, Live Chat provides complete help desk performance with its own ticketing platform built into the stage. For this alone, you gain a substantial advantage over your competitors, allowing you to quickly resolve customer problems. It does the heavy lifting, which email and phone cannot manage, and allows you to get rid of long queues while engaging customers with your fast replies. Its ticket management capability allows to supply tickets from chat and emails, label tickets, and undertake automated follow-ups.
LiveChat Delivers a wide range of chat and ticket Reports that can be used to spot areas that may be improved and optimized. It is possible to measure chat length, first response times, and traffic traffic. These reports, along with staffing prediction, can enable you to adjust the amount of agents to pay for all chats. Customers can also find the number of chats, achieved goals, and customer satisfaction levels. Having complete visibility within your conversation history and performance metrics allow you to fine tune your workflows and operation to be even more responsive to your client’s needs.
With LiveChat, you get a Complete suite of Customization options such as two chat window types (embedded or pop-up ), six different themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor that gives you greater flexibility and management such as readily altering any part of the chat window, both in terms of appearances in addition to behaviour. You could also add your own social media buttons so your customers can reach your fan page directly from chat, and also personalize agent profiles not only with names and titles but also with actual photographs to get the best results. Further, you get to use engagement images — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for clients.
Built for ecommerce and Customer support
Efficiency is the name of the game for LiveChat. As Such, it’s an perfect online chat software tool for e-commerce revenue and support that provides not only an efficient and reliable communications platform along with your customers, but also goals and revenue tracker. Embedding a couple lines of code on your sites and you are good to go, permitting a real-time instrument to engage and interact with your customers or clients, and quantifying the outcomes of these participation. With support for more than 30 languages, compatibility with all browsers, and using native iOS and Android apps, you get anyplace, anytime worldwide access and functionality for your online business. Live Chat Technical Support
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he receives a chat from Jane. He sees at the history that she had been asking for a return policy. As he anticipates — she wants to reunite her sneakers. As it is Simon who copes with yields, Dave transports Jane to Simon. Dave also tags the conversation because”yield”.
Characteristics: chat history, transfer, tags
Problem: Clients left on their own to wonder
Because of LiveChat Software, customer support agent, Dave, checks clients’ activity on the website. He notices that John Parker spends some time on a specific product page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are indeed waterproof, so John decides to make a buy. John leaves a favorable comments about company’s customer services.
Characteristics: traffic Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New shoes but she want to know what is store’s return policy. She wants an answer to her question when possible but she doesn’t enjoy making calls. Fortunately, she is able to start a chat with a live conversation agent. Jane types in her question oblivious that Dave can see exactly what she is writing. As her question is quite a common one, Dave enters a previously saved material, so that he doesn’t have to write it over. Jane sends her message and within a second she receives a URL to the return policy along with a full explanation of steps she needs to take. She finishes the chat and rates it as great.
Characteristics: live chat, Message sneak-peek, canned responses, representative rating
LiveChat offers the subsequent SMB and business pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best strategy for your company.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month charged annually (roughly $39 billed monthly) Ideal for fulltime support staff
Company Plan: $50 each seat/month billed yearly (or $59 billed monthly) Ideal for client service department
Enterprise Plan: $149 Per seat/month billed just annually great for Fortune 500 businesses
LiveChat is among those products we thoroughly enjoyed reviewing. It just works extremely well and is fun to use. We were also surprised that compared to ClickDesk, which we had on our website before, the number of discussion requests skyrocketed. Even though we used the exact same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is the brand new ticketing system. Offline messages go directly into this station and can be handled more easily by your team with different statuses (open( pending, solved).
It is not the cheapest live chat software but certainly one of the best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their software is just fantastic. If Apple were thinking of obtaining a live chat program, I think they would need to look no more. Live Chat Technical Support