Background Live Chatting
Giving your software the name of a whole Category of applications is rather a bold move. Their title”LiveChat” certainly sends out a message:”we would like to shape the marketplace .” We’ll figure out whether that is true. Live Chatting
It is worth noting that unlike other providers within this area, LiveChat bills you a concurrent user. That means one chair can be used by numerous agents, which is particularly advantageous if your team works in shifts.
You will find five different pricing tiers to choose from: the affordable bundle”Starter” is priced at $16 a month. Should you want more than just four themes and a full discussion history, you should have a look at the”Team” ($33) program. The”Business” ($50) grade is designed for bigger teams and provides a staffing forecast as well as a job scheduler module.” Enterprise” provides you with a dedicated account manager in a price of $149 a month.
We know that when you make a decision to Purchase Live Chat Software it is important not only to observe how experts assess it in their reviews, but also to discover if the real people and companies that buy it are actually satisfied with the product. That is why we’ve established our behavior-based Client Satisfaction Algorithm” that gathers customer reviews, comments and LiveChat testimonials across a wide selection of social media websites. The data is then presented in an easy to digest form revealing how many people had positive and negative encounter with LiveChat. With that information at hand you should be armed to make an educated buying decision that you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk application Meant for your support and service teams. It comes with tools that you can use for your online sales and marketing, web analytics, and live customer support or service requirements. The platform enables you and your staff to converse to clients and possible customers directly on your sites and in real time.
There are 3 main components of LiveChat — a Online chat window, online control panel, and operator program. The operator program has cross platform capabilities that enable logging in and chatting with visitors via mobile and desktop devices.
LiveChat offers a wide range of attributes and Abilities, and probably the most number of tools one of the live chat solutions that we’ve reviewed. You get value for your money with tools and functions that include not just chat but also ticketing, customer participation, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, conversation polls, and more.
In addition, it provides real-time website traffic Monitoring, dashboards and data, efficiency analysis, and custom/standard or interactive reports. Aside from English, It’s also available in several major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has grown to Become of the very outstanding enterprise chat alternatives relied upon by major global brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with dozens of different applications and platforms, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention some.
Overview of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily monitor your visitors in real time. You are able to check if they’re using shopping cart, or even abandoning an arrangement –and invite them to talk if they do. Your helpdesk team representative can talk to more people in less time compared using a phone agent. The software can quickly create reports for every one of your helpdesk team agent, analyzing their amount of chats, time spent with a customer, or chat invitations. You get to measure the rate of your group’s responses and assess how to improve your ceremony. Live Chatting
Integrated ticketing system
While other comparable systems provide only basic live Chat with a few extras, Live Chat provides complete help desk performance with its ticketing system built into the stage. For this alone, you acquire a significant advantage over the competition, letting you quickly resolve customer problems. It’s the heavy lifting, which email and phone can’t handle, and allows you to get rid of lengthy queues while engaging clients with your quick answers. Its ticket management capability allows to supply tickets from chat and mails, tag tickets, and undertake automated follow-ups.
LiveChat Delivers a wide range of negotiation and ticket Reports which can be used to spot areas that may be optimized and improved. It is possible to measure chat length, first reaction times, and traffic traffic. These reports, along with staffing prediction, can enable you to correct the amount of agents to cover all chats. Customers can also find the number of chats, attained goals, and customer satisfaction levels. Having complete visibility within your conversation history and performance metrics allow you to fine tune your workflows and operation to be more responsive to your client’s needs.
With LiveChat, you get a full suite of Customization options including two chat window kinds (embedded or pop-up ), six pre-made themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor that provides you even greater flexibility and management for example easily changing any part of the chat window, both in terms of looks as well as behaviour. You could also add your own social networking buttons so that your clients can reach your fan page straight from discussion, and even customize agent profiles not only with names and titles but also with real photos to get the best results. Further, you have to utilize engagement graphics — eye-catching visuals and custom greetings and buttons — to enable an even more compelling experience for clients.
Constructed for ecommerce and Customer care
Efficiency is the name of the game for LiveChat. As Such, it is an ideal online chat program tool for e-commerce revenue and support providing you not just an efficient and reliable communications platform with your clients, but also goals and revenue tracker. Embedding a few lines of code onto your own sites and you’re good to go, permitting a real-time instrument to engage and interact with your visitors or customers, and quantifying the outcomes of these participation. With support for more than 30 languages, compatibility with most browsers, and using native iOS and Android apps, you get anyplace, anytime global access and operation for your internet business. Live Chatting
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he gets a chat from Jane. He sees at the background she had been requesting a return policy. As he expects — she wants to return her shoes. As it is Simon who copes with yields, Dave transfers Jane to Simon. Dave also tags the chat because”return”.
Characteristics: chat history, transfer, tags
Problem: Customers left in their to wonder
Thanks to LiveChat Software, customer support agent, Dave, checks clients’ action on the site. He notices that John Parker spends some time on a specific product page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are indeed waterproof, therefore John decides to make a purchase. John leaves a favorable feedback about company’s customer service.
Characteristics: visitors Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New sneakers but she want to know what’s shop’s return policy. She needs an reply to her question as soon as possible but she does not enjoy making calls. Fortunately, she is able to begin a conversation with a live chat agent. Jane types inside her question oblivious that Dave can see what she’s writing. As her question is quite a common one, Dave enters a previously saved message, therefore that he does not have to write it on. Jane sends her message and inside a second she gets a link to the return coverage and a full explanation of steps she needs to take. She finishes the conversation and speeds it as great.
Characteristics: live chat, Message sneak-peek, canned answers, representative rating
LiveChat offers the following SMB and business pricing packages for users to choose from. A 30-day free trial is also available. Give the specifics a look, and choose the best plan for your company.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month charged yearly (or $39 billed yearly ) Ideal for fulltime assistance staff
Business Plan: $50 each seat/month billed annually (or $59 billed monthly) Ideal for client service department
Enterprise Plan: $149 Per seat/month billed only per year great for Fortune 500 companies
LiveChat is one of the products we thoroughly enjoyed reviewing. It just works really well and is fun to use. We’re surprised that compared to ClickDesk, which we had on our website before, the number of chat requests skyrocketed. Though we used the same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is your brand new ticketing system. Offline messages go into this station and can be managed more easily by your team with different statuses (open( pending, solved).
It’s not the cheapest live chat applications but surely among the very best. Their support is top notch and, at the risk of repeating myself: the user-experience with their applications is simply fantastic. If Apple were ever thinking of acquiring a live chat program, I believe they would need to look no further. Live Chatting