Introduction Live Help
Giving your software the name of a whole Category of software is rather a daring move. Their name”LiveChat” certainly sends out a message:”we would like to shape the market” We are going to find out whether that’s true. Live Help
It’s worth noting that unlike other providers within this space, LiveChat invoices you per concurrent user. That means one seat may be used by multiple agents, which can be very advantageous if your staff works in shifts.
You will find five different pricing tiers to choose from: their affordable package”Starter” is priced at $16 a month. Should you need more than only four themes and a full chat history, you ought to have a look at the”Team” ($33) plan. The”Business” ($50) grade is designed for bigger teams and adds a staffing prediction in Addition to a work scheduler module” Enterprise” gives you a dedicated account manager in a price of $149 a month.
We realize that when you create a decision to Purchase Live Chat Software it is important not only to observe how pros evaluate it in their reviews, but also to discover whether the actual people and businesses that buy it are really happy with the product. That is why we’ve created our behavior-based Client Satisfaction Algorithm” that gathers customer reviews, opinions and LiveChat testimonials across a broad range of social networking websites. The data is then presented in an easy to digest form revealing how many people had negative and positive experience with LiveChat. With that information at hand you should be equipped to make an informed buying decision that you won’t repent.
LiveChat is a chat and help desk application Intended for your service and support teams. It includes tools which you could use for your internet sales and marketing, web analytics, and live customer care or service requirements. The platform enables you and your staff to talk with customers and potential clients directly on your sites and in real time.
There are three Major elements of LiveChat — a Online chat window, online control panel, and operator application. The operator application has cross-platform capacities that enable logging in and chatting with people via mobile and desktop devices.
LiveChat Delivers a Wide Selection of attributes and Abilities, and likely the most number of tools among the live chat solutions that we’ve reviewed. You get value for your money with tools and functions that include not just chat but also ticketing, client participation, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, chat surveys, and much more.
Additionally, it provides real-time website traffic Monitoring, dashboards and statistics, efficiency evaluation, and custom/standard or interactive reports. Aside from English, It’s also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has increased to Become among the very outstanding enterprise chat alternatives relied upon by major international brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with dozens of different platforms and applications, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name a few.
Overview of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily monitor your traffic in real time. You are able to check if they’re using shopping cart, or abandoning an order–and encourage them to talk if they do. Your helpdesk team representative can talk to more people in less time compared with a telephone representative. The program can quickly create reports for each of your helpdesk team agent, analyzing their amount of chats, time spent with a customer, or chat invitations. You get to measure the speed of your team’s answers and evaluate how to improve your service. Live Help
Integrated ticketing system
While other similar systems offer only basic live Chat with a couple extras, Live Chat provides complete help desk performance with its ticketing platform built into the platform. For this , you acquire a significant advantage over the competition, allowing you to quickly resolve customer problems. It’s the heavy lifting, which email and telephone cannot handle, and lets you remove long queues while engaging customers with your quick answers. Its ticket management capability allows to source tickets from discussion and emails, tag tickets, and undertake automated follow-ups.
LiveChat offers a Wide Selection of negotiation and ticket Reports which may be used to spot areas which can be optimized and improved. It is possible to quantify chat duration, first response times, and queued visitors. These reports, together with staffing prediction, can help you correct the number of agents to pay for all chats. Clients may also find the amount of chats, achieved goals, and client satisfaction levels. Having complete visibility over your conversation history and performance metrics allow you to fine tune your workflows and performance to be more responsive to your customer’s needs.
With LiveChat, you get a Complete package of Customization options such as two chat window types (embedded or pop-up ), six pre-made themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor which provides you greater flexibility and management such as readily altering any portion of the chat window, both regarding looks in addition to behaviour. You could also add your personal social networking buttons so your customers can reach your fan page straight from chat, and also personalize agent profiles not only with titles and names but also with real photos to find the best outcomes. Further, you get to use engagement images — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for customers.
Constructed for ecommerce and Customer support
Efficiency is the name of this sport for LiveChat. As Such, it is an ideal online chat software tool for e-commerce sales and service that provides not only an efficient and dependable communications platform along with your clients, but also goals and sales tracker. Embedding a couple lines of code on your websites and you are good to go, allowing a real-time tool to engage and interact with your customers or clients, and quantifying the outcomes of these engagement. With support for more than 30 languages, compatibility with most browsers, and using native iOS and Android apps, you get anyplace, anytime worldwide access and functionality for your online business. Live Help
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he gets a conversation from Jane. He sees at the background she was asking for a return policy. As he expects — she wants to reunite her sneakers. As it is Simon who deals with yields, Dave transports Jane into Simon. Dave also tags the chat because”return”.
Features: discussion background, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer support agent, Dave, checks clients’ action on the site. He finds John Parker spends some time on a specific product page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are indeed waterproof, so John decides to make a buy. John leaves a positive comments about company’s customer service.
Characteristics: visitors Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New sneakers but she want to know what’s store’s return policy. She wants an reply to her question when possible but she doesn’t like making calls. Luckily, she is able to start a conversation with a live chat representative. Jane types inside her question oblivious that Dave can already see exactly what she is writing. As her query is quite a common one, Dave enters a previously saved material, therefore he does not need to write it on. Jane sends her message and within a second she receives a URL to the return policy along with a full explanation of steps she needs to take. She finishes the chat and speeds it as good.
Characteristics: live chat, Message sneak-peek, canned answers, agent rating
LiveChat offers the following SMB and business pricing packages for users to choose from. A 30-day free trial is also available. Give the specifics a look, and choose the best strategy for your business.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month billed yearly (or $39 billed monthly) Ideal for fulltime assistance staff
Company Plan: $50 each seat/month billed annually (roughly $59 billed monthly) Ideal for client support section
Enterprise Plan: $149 Per seat/month billed only annually Ideal for Fortune 500 businesses
LiveChat is one of the products we thoroughly enjoyed reviewing. It only works really well and is fun to use. We were also surprised that in comparison to ClickDesk, which we had on our website earlier, the amount of chat requests skyrocketed. Though we used the exact same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is your new ticketing system. Offline messages go directly into this channel and can be managed more easily by your team with various statuses (open, pending( solved).
It’s not the cheapest live chat applications but certainly among the very best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their applications is simply fantastic. If Apple were ever thinking of acquiring a live chat software, I believe they would have to look no more. Live Help