Intro Live Host Chat
Giving your software the title of an entire Category of applications is rather a daring move. Their title”LiveChat” certainly sends a message out:”we would like to shape the market” We’ll find out whether that is true. Live Host Chat
It is worth noting that unlike other providers in this area, LiveChat bills you a concurrent user. That means one seat can be used by numerous agents, which is very advantageous if your team works in changes.
You will find five different pricing tiers to choose from: the most affordable bundle”Starter” is priced at $16 a month. Should you want more than just four topics and a full discussion history, you should take a peek at the”Team” ($33) program. The”Business” ($50) tier is designed for bigger teams and adds a staffing forecast as well as a job scheduler module” Enterprise” provides you with a dedicated account manager in a price of $149 a month.
We realize that when you make a decision to Purchase Live Chat Software it’s important not just to see how pros evaluate it in their reviews, but also to find out whether the real people and companies that buy it are actually happy with the item. That is why we’ve established our behavior-based Client Satisfaction Algorithm” that gathers customer testimonials, comments and LiveChat testimonials across a broad selection of social networking websites. The data is then presented in an easy to digest form showing how many individuals had negative and positive experience with LiveChat. With that information at hand you should be armed to make an educated buying decision that you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk application Intended for your support and service teams. It includes tools which you can use for your internet sales and marketing, web analytics, and live customer support or service requirements. The platform enables you and your staff to talk to clients and potential clients directly on your websites and in real time.
There are three Major components of LiveChat — a Web-based chat window, online control panel, and operator program. The operator application has cross-platform capacities that enable logging in and chatting with people via desktop and mobile devices.
LiveChat offers a Wide Selection of features and Capabilities, and likely the greatest tools among the live chat solutions that we have reviewed. You get value for your money with tools and functions that include not just chat but also ticketing, client engagement, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, chat polls, and much more.
In addition, it provides real-time Site traffic Monitoring, dashboards and statistics, efficiency evaluation, and custom/standard or interactive reports. Besides English, it is also available in several Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has increased to Become of the most outstanding enterprise chat solutions relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with dozens of other applications and platforms, extending the program’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention some.
Overview of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily track your visitors in real time. You can check if they are utilizing shopping cart, or abandoning an order–and encourage them to chat if they do. Your helpdesk team representative can talk to more people in less time compared using a telephone agent. The program can quickly create reports for every one of your helpdesk staff representative, analyzing their amount of chats, time spent with a client, or conversation invitations. You get to measure the speed of your team’s responses and evaluate how to improve the service. Live Host Chat
Integrated ticketing system
While other comparable systems offer only basic live Chat with a couple extras, Live Chat provides complete help desk functionality with its ticketing system built into the platform. For this , you acquire a significant advantage over the competition, allowing you to quickly resolve customer problems. It does the heavy lifting, which email and telephone can’t handle, and lets you get rid of lengthy queues while engaging customers with your fast replies. Its ticket management capacity allows to source tickets from discussion and mails, tag tickets, and undertake automated follow-ups.
LiveChat offers a Wide Selection of chat and ticket Reports which can be used to identify areas which may be optimized and improved. It is possible to quantify chat duration, first reaction times, and queued visitors. These reports, along with staffing prediction, can help you correct the amount of brokers to cover all chats. Clients can also find the number of chats, achieved goals, and customer satisfaction levels. Having complete visibility over your conversation history and performance metrics enable you to fine tune your workflows and performance to be more responsive to your client’s needs.
With LiveChat, you get a full suite of Customization options including two chat window kinds (embedded or pop-up ), six different themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor that provides you even greater flexibility and control for example readily changing any portion of the chat window, both regarding looks in addition to behavior. You can even add your own social networking buttons so that your clients can reach your fan page directly from chat, and even customize agent profiles not just with titles and names but also with real photos to find the best results. Further, you have to use engagement graphics — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for customers.
Constructed for e commerce and Customer support
Efficiency is the name of the sport for LiveChat. As Such, it is an perfect online chat program tool for e-commerce sales and service providing you not only an efficient and dependable communications platform with your customers, but also goals and revenue tracker. Embedding a few lines of code on your own websites and you are good to go, permitting a real-time instrument to engage and interact with your visitors or customers, and measuring the outcomes of these engagement. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android apps, you get anywhere, anytime worldwide access and operation for your online business. Live Host Chat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he gets a chat from Jane. He sees at the history she was asking for a return policy. As he expects — she wants to return her shoes. As it’s Simon who copes with yields, Dave transfers Jane into Simon. Dave also tags the chat because”yield”.
Characteristics: chat history, transfer, tags
Problem: Clients left on their own to wonder
Because of LiveChat Software, customer service agent, Dave, checks clients’ activity on the site. He notices that John Parker spends some time on a particular merchandise page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are watertight, so John decides to make a purchase. John leaves a favorable comments about business’s customer services.
Features: visitors Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New shoes but she would like to know what’s shop’s return policy. She wants an answer to her question when possible but she does not enjoy making calls. Fortunately, she can start a conversation with a live conversation representative. Jane types in her question oblivious that Dave can see exactly what she’s writing. As her query is rather a common one, Dave enters a previously saved material, therefore that he does not have to write it over. Jane sends her message and within a second she receives a link to the return policy and a complete explanation of steps she needs to take. She finishes the chat and speeds it as good.
Characteristics: live chat, Message sneak-peek, canned responses, representative rating
LiveChat provides the subsequent SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month billed yearly (or $39 billed yearly ) Ideal for fulltime support team
Business Plan: $50 each seat/month billed yearly (or $59 billed yearly ) Ideal for customer service department
Enterprise Plan: $149 Per seat/month billed only per year Ideal for Fortune 500 businesses
LiveChat is one of the products we thoroughly enjoyed reviewing. It just works extremely well and is enjoyable to use. We’re also surprised that compared to ClickDesk, which we had on our website earlier, the number of chat requests skyrocketed. Even though we used the same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is your brand new ticketing system. Offline messages go directly into this channel and can be managed more easily by your group with different statuses (open( pending( solved).
It’s not the cheapest live chat applications but certainly one of the best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their software is just fantastic. If Apple were thinking of acquiring a live chat program, I think that they would need to look no more. Live Host Chat