Introduction Live It Support
Giving your software the title of a whole Category of applications is quite a daring move. Their name”LiveChat” clearly sends out a message:”we want to shape the marketplace .” We are going to figure out if that’s true. Live It Support
It’s worth noting that unlike other suppliers in this area, LiveChat bills you per concurrent user. That means one seat can be used by multiple agents, which is very advantageous if your team works in changes.
You will find five different pricing tiers to choose from: their affordable bundle”Starter” is priced at $16 per month. Should you want more than just four themes and a full discussion history, you should have a peek at the”Team” ($33) program. The”Business” ($50) grade is designed for bigger teams and adds a staffing forecast as well as a job scheduler module” Enterprise” gives you a dedicated account manager in a cost of $149 per month.
We know that when you create a decision to Purchase Live Chat Software it’s important not just to see how experts assess it in their reviews, but also to find out whether the actual people and businesses that buy it are really happy with the product. That’s why we’ve established our behavior-based Client Satisfaction Algorithm” that collects customer testimonials, comments and LiveChat testimonials across a wide selection of social media websites. The data is then presented in an easy to digest form showing how many individuals had positive and negative experience with LiveChat. With that information at hand you should be armed to make an informed buying decision you won’t repent.
LiveChat is a chat and help desk program Meant for your support and service teams. It includes tools that you can use for your online sales and marketing, web analytics, and live customer care or support requirements. The platform enables you and your team to talk to customers and potential customers directly on your sites and in real time.
There are 3 main elements of LiveChat — a Online chat window, online control panel, and operator program. The operator application has cross platform capabilities that allow logging in and chatting with people via mobile and desktop devices.
LiveChat Delivers a wide range of features and Abilities, and probably the most number of tools one of the live chat solutions that we’ve reviewed. You get value for your money with tools and functions that include not just chat but additionally ticketing, client engagement, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, chat surveys, and much more.
Additionally, it provides real-time website traffic Monitoring, dashboards and data, efficiency analysis, and custom/standard or interactive reports. Aside from English, it is also available in Many major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has grown to Become of the most outstanding enterprise chat alternatives relied upon by major global brands like Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with heaps of different platforms and applications, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention a few.
Overview of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily track your visitors in real time. You can check whether they are using shopping cart, or abandoning an order–and invite them to chat in case they do. Your helpdesk team agent can speak to more people in less time when compared using a phone representative. The software can quickly create reports for each of your helpdesk team agent, analyzing their number of chats, time spent with a client, or conversation invitations. You get to assess the rate of your group’s answers and evaluate how to improve the service. Live It Support
Integrated ticketing system
While other similar systems provide only basic live Chat with a few extras, Live Chat provides full help desk performance with its own ticketing platform built into the platform. With this alone, you gain a substantial edge over the competition, letting you quickly resolve customer issues. It does the heavy lifting, which email and telephone cannot handle, and lets you remove long queues while engaging clients with your fast replies. Its ticket management capacity allows to supply tickets from chat and mails, tag tickets, and accept automatic follow-ups.
LiveChat offers a wide range of chat and ticket Reports which can be used to spot areas which can be optimized and improved. It is possible to measure chat length, first reaction times, and traffic traffic. These reports, together with staffing forecast, can help you correct the amount of brokers to pay for all chats. Customers may also find the amount of chats, attained goals, and customer satisfaction levels. With complete visibility over your chat history and performance metrics enable you to fine tune your workflows and operation to be even more responsive to your client’s needs.
With LiveChat, you get a full package of Customization options such as two chat window kinds (embedded or pop-up ), six different themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor which gives you greater flexibility and management for example readily changing any part of the chat window, both in terms of looks as well as behavior. You could even add your own social networking buttons so your clients can reach your lover page straight from chat, and even customize agent profiles not just with titles and names but also with actual photos to find the best results. Further, you get to utilize engagement images — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Built for ecommerce and Customer support
Efficiency is the name of the sport for LiveChat. As Such, it is an perfect online chat software tool for e-commerce sales and service that provides not just an efficient and dependable communications platform with your clients, but also aims and sales tracker. Embedding a few lines of code on your own sites and you’re good to go, permitting a real-time instrument to engage and interact with your visitors or clients, and quantifying the outcomes of those engagement. With support for more than 30 languages, compatibility with most browsers, and using native iOS and Android apps, you get anyplace, anytime worldwide access and functionality for your online business. Live It Support
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he gets a conversation from Jane. He sees at the history she had been asking for a return policy. As he expects — she wants to reunite her shoes. As it is Simon who copes with yields, Dave transfers Jane into Simon. Dave also tags the chat because”yield”.
Features: chat background, transfer, tags
Problem: Clients left in their to wonder
Thanks to LiveChat Software, customer support agent, Dave, checks clients’ action on the website. He finds John Parker spends some time on a specific product page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are watertight, therefore John decides to make a purchase. John leaves a positive comments about business’s customer services.
Characteristics: visitors Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New shoes but she want to understand what’s shop’s return policy. She wants an answer to her question as soon as possible but she doesn’t enjoy making calls. Fortunately, she is able to begin a conversation with a live chat representative. Jane types in her question oblivious that Dave can see exactly what she’s writing. As her question is rather a common person, Dave enters a previously saved material, so that he doesn’t need to write it over. Jane sends her message and within a second she gets a link to the return policy along with a full explanation of steps she needs to take. She finishes the conversation and rates it as good.
Characteristics: live chat, Message sneak-peek, canned responses, representative rating
LiveChat offers the subsequent SMB and business pricing bundles for users to choose from. A 30-day free trial is also available. Give the details that a look, and choose the best plan for your business.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month billed annually (roughly $39 billed yearly ) Ideal for full-time support team
Business Plan: $50 per seat/month billed annually (roughly $59 billed monthly) Ideal for customer support department
Enterprise Plan: $149 Per seat/month billed only annually great for Fortune 500 businesses
LiveChat is one of the products we thoroughly enjoyed reviewing. It only works extremely well and is fun to use. We were surprised that compared to ClickDesk, which we had on our site before, the amount of chat requests skyrocketed. Even though we used the same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is your new ticketing system. Offline messages go directly into this channel and can be handled more easily by your group with various statuses (open( pending, solved).
It is not the cheapest live chat software but surely one of the very best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their software is simply fantastic. If Apple were ever thinking of acquiring a live chat program, I think they would have to look no further. Live It Support