Introduction Live Love Chat
Giving your software the name of a whole Category of software is rather a daring move. Their name”LiveChat” certainly sends out a message:”we would like to shape the marketplace .” We’ll figure out whether that’s true. Live Love Chat
It’s worth noting that unlike other suppliers within this area, LiveChat bills you a concurrent user. That means one chair may be used by multiple agents, which can be particularly advantageous if your staff works in changes.
You will find five different pricing tiers to choose from: their most affordable bundle”Starter” is priced at $16 a month. If you need more than only four themes and a complete chat history, you should have a look at the”Team” ($33) program. The”Business” ($50) tier is designed for bigger teams and provides a staffing prediction in Addition to a work scheduler module.” Enterprise” provides you with a dedicated account manager at a price of $149 per month.
We know that when you make a decision to Purchase Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out whether the real people and companies that buy it are really satisfied with the product. That’s why we’ve established our behavior-based Customer Satisfaction Algorithm” that collects customer reviews, comments and LiveChat reviews across a wide selection of social networking websites. The information is then presented in an easy to digest form showing how many people had negative and positive encounter with LiveChat. With that information at hand you ought to be equipped to make an informed buying decision that you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk application Meant for your service and support teams. It comes with tools which you can use for your online sales and promotion, web analytics, and live customer care or support requirements. The platform empowers you and your staff to converse to customers and potential customers directly on your sites and in real time.
There are 3 main elements of LiveChat — a Web-based chat window, web-based control panel, and operator program. The operator program has cross-platform capabilities that allow logging in and chatting with people via mobile and desktop devices.
LiveChat offers a wide range of attributes and Abilities, and likely the most tools among the live chat options that we have reviewed. You get value for your money with tools and functions that include not only chat but also ticketing, customer engagement, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, conversation surveys, and much more.
In addition, it provides real-time website traffic Tracking, dashboards and statistics, efficiency evaluation, and custom/standard or interactive reports. Aside from English, it is also available in several Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has increased to Become among the very outstanding enterprise chat solutions relied upon by major global brands like Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with heaps of different platforms and applications, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to mention some.
Summary of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily monitor your visitors in real time. You can check whether they’re using shopping cart, or abandoning an arrangement –and invite them to talk if they do. Your helpdesk team agent can talk to more people in less time when compared with a phone agent. The program can quickly create reports for each of your helpdesk staff agent, analyzing their number of chats, time spent with a client, or conversation invitations. You get to measure the rate of your group’s answers and assess how to improve the service. Live Love Chat
Integrated ticketing system
While other comparable systems offer only basic live Chat with a couple extras, Live Chat provides complete help desk performance with its ticketing system built into the platform. With this alone, you gain a significant edge over the competition, letting you quickly resolve customer issues. It does the heavy lifting, which email and phone can’t manage, and lets you get rid of long queues while engaging clients with your quick replies. Its ticket management capability allows to supply tickets from chat and mails, label tickets, and accept automatic follow-ups.
LiveChat Delivers a Wide Selection of chat and ticket Reports which can be used to spot areas which may be optimized and improved. It is possible to quantify chat duration, first response times, and queued visitors. These reports, together with staffing forecast, can enable you to correct the number of brokers to cover all chats. Customers may also see the amount of chats, achieved goals, and client satisfaction levels. With complete visibility within your conversation history and performance metrics allow you to fine tune your workflows and operation to be more responsive to your client’s needs.
With LiveChat, you get a full suite of Customization options including two chat window kinds (pop-up or embedded), six pre-made themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor which provides you even greater flexibility and control such as easily changing any part of the chat window, both in terms of appearances as well as behavior. You can even add your personal social media buttons so that your customers can reach your fan page directly from chat, and even customize agent profiles not only with names and titles but also with real photos to find the best outcomes. Further, you have to utilize engagement images — eye-catching visuals and custom greetings and buttons — to enable an even more compelling experience for clients.
Constructed for e commerce and Customer care
Efficiency is the name of the game for LiveChat. As Such, it is an perfect online chat software tool for e-commerce revenue and support providing you not just an efficient and dependable communications platform along with your customers, but also goals and revenue tracker. Embedding a couple lines of code on your own websites and you are good to go, allowing a real-time instrument to engage and interact with your visitors or customers, and measuring the outcomes of those participation. With support for more than 30 languages, compatibility with all browsers, and having native iOS and Android programs, you get anyplace, anytime worldwide access and operation for your online business. Live Love Chat
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he receives a chat from Jane. He sees at the background that she was asking for a return policy. As he anticipates — she wants to return her shoes. As it’s Simon who copes with returns, Dave transfers Jane into Simon. Dave also tags the conversation as”yield”.
Features: discussion background, transfer, tags
Problem: Clients left on their own to wonder
Thanks to LiveChat Software, customer service representative, Dave, checks customers’ activity on the website. He finds John Parker spends some time on a particular merchandise page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are watertight, so John decides to make a buy. John leaves a favorable comments about business’s customer service.
Characteristics: visitors Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New sneakers but she want to know what is shop’s return policy. She needs an reply to her question as soon as possible but she doesn’t enjoy making calls. Luckily, she can begin a conversation with a live chat agent. Jane types in her question unaware that Dave can see exactly what she’s writing. As her query is quite a common one, Dave enters a previously saved message, so he does not have to write it on. Jane sends her message and inside a second she receives a link to the return policy and a full explanation of steps she should take. She completes the conversation and rates it as great.
Characteristics: live chat, Message sneak-peek, canned responses, agent rating
LiveChat provides the following SMB and enterprise pricing bundles for users to pick from. A 30-day free trial is also available. Give the details a look, and select the best plan for your business.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month charged annually (or $39 billed monthly) Ideal for fulltime assistance staff
Company Plan: $50 each seat/month billed yearly (roughly $59 billed monthly) Ideal for client service department
Enterprise Plan: $149 Per seat/month billed only per year Ideal for Fortune 500 companies
LiveChat is among those goods we thoroughly enjoyed reviewing. It just works extremely well and is enjoyable to use. We were also surprised that compared to ClickDesk, which we had on our site earlier, the amount of chat requests skyrocketed. Even though we used the same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is the new ticketing system. Offline messages go into this channel and can be managed more easily by your group with different statuses (open( pending, solved).
It’s not the cheapest live chat software but surely one of the very best. Their service is top notch and, at the risk of repeating myself: the user-experience with their software is simply fantastic. If Apple were thinking of acquiring a live chat program, I think they would have to look no more. Live Love Chat