Introduction Live Support
Giving your software the name of a whole Category of software is rather a bold move. Their name”LiveChat” certainly sends a message out:”we would like to shape the marketplace .” We’ll figure out whether that is true. Live Support
It is worth noting that unlike other suppliers within this area, LiveChat invoices you per concurrent user. That means one chair may be used by multiple agents, which can be very advantageous if your team works in changes.
There are five different pricing tiers to choose from: the affordable bundle”Starter” is priced at $16 a month. If you want more than just four topics and a full chat history, you ought to have a peek at the”Team” ($33) plan. The”Business” ($50) tier is designed for bigger teams and provides a staffing forecast as well as a job scheduler module.” Enterprise” gives you a dedicated account manager in a price of $149 per month.
We realize that when you create a decision to Purchase Live Chat Software it is important not only to see how experts evaluate it in their reviews, but also to find out if the real people and businesses which purchase it are actually satisfied with the product. That is why we’ve created our behavior-based Customer Satisfaction Algorithm” that collects customer reviews, comments and LiveChat reviews across a wide selection of social networking sites. The data is then presented in an easy to digest form showing how many individuals had positive and negative experience with LiveChat. With that information at hand you should be armed to make an informed buying decision you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk program Meant for your service and support teams. It includes tools that you can use for your online sales and marketing, web analytics, and live customer care or support requirements. The platform empowers you and your team to converse to customers and possible clients directly on your sites and in real time.
There are 3 main components of LiveChat — a Online chat window, online control panel, and operator application. The operator program has cross platform capabilities that enable logging in and chatting with visitors via mobile and desktop devices.
LiveChat Delivers a wide range of attributes and Capabilities, and likely the most number of tools one of the live chat options that we’ve reviewed. You get value for your money with functions and tools that include not just chat but additionally ticketing, client participation, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, chat surveys, and more.
Additionally, it provides real-time Site traffic Monitoring, dashboards and statistics, efficiency evaluation, and custom/standard or interactive reports. Besides English, it is also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has grown to Become among the very outstanding enterprise chat solutions relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with heaps of different applications and platforms, extending the program’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name a few.
Summary of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily track your traffic in real time. You are able to check whether they are utilizing shopping cart, or abandoning an order–and invite them to talk if they do. Your helpdesk team agent can talk to more people in less time compared with a phone representative. The program can quickly generate reports for each of your helpdesk staff representative, analyzing their amount of chats, time spent with a client, or chat invitations. You get to measure the rate of your group’s answers and assess how to improve your service. Live Support
Integrated ticketing system
While other comparable systems offer only basic live Chat with a few extras, Live Chat provides complete help desk performance with its ticketing platform built into the stage. With this , you acquire a substantial advantage over the competition, letting you quickly resolve customer issues. It’s the heavy lifting, which email and telephone can’t manage, and lets you remove long queues while engaging clients with your fast answers. Its ticket management capacity allows to source tickets from chat and emails, label tickets, and undertake automated follow-ups.
LiveChat Delivers a wide range of negotiation and ticket Reports which may be used to spot areas that may be optimized and improved. It’s possible to quantify chat duration, first reaction times, and queued visitors. These reports, along with staffing forecast, can help you correct the amount of agents to pay for all chats. Customers can also see the number of chats, attained goals, and client satisfaction levels. Having complete visibility over your chat history and performance metrics allow you to fine tune your workflows and operation to be even more responsive to your customer’s needs.
With LiveChat, you get a Complete suite of Customization options including two chat window types (embedded or pop-up ), six pre-made themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor which gives you greater flexibility and management such as easily altering any part of the chat window, both in terms of looks in addition to behavior. You can even add your own social media buttons so that your clients can reach your fan page directly from discussion, and even personalize agent profiles not just with titles and names but also with actual photographs to get the best results. Further, you get to utilize engagement images — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for customers.
Built for e commerce and Customer support
Efficiency is the name of the game for LiveChat. As Such, it’s an ideal online chat program tool for e-commerce revenue and support that provides not just an efficient and dependable communications platform along with your customers, but also aims and revenue tracker. Embedding a few lines of code on your own sites and you are good to go, permitting a real-time tool to engage and interact with your visitors or customers, and quantifying the results of these participation. With support for over 30 languages, compatibility with all browsers, and using native iOS and Android programs, you get anyplace, anytime global access and operation for your online business. Live Support
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he receives a chat from Jane. He sees at the history that she was asking for a return policy. As he anticipates — she would like to return her sneakers. As it is Simon who copes with yields, Dave transfers Jane to Simon. Dave also tags the chat as”return”.
Characteristics: chat background, transfer, tags
Problem: Customers left on their own to wonder
Because of LiveChat Software, customer service agent, Dave, checks clients’ action on the website. He finds John Parker spends some time on a specific merchandise page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are watertight, so John decides to make a buy. John leaves a favorable feedback about company’s customer service.
Features: visitors Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New sneakers but she would like to know what’s store’s return policy. She wants an reply to her question as soon as possible but she does not enjoy making calls. Fortunately, she is able to start a conversation with a live chat representative. Jane types in her question unaware that Dave can already see exactly what she is writing. As her query is rather a common person, Dave enters a previously saved material, so he doesn’t have to write it on. Jane sends her message and inside a second she receives a link to the return policy along with a full explanation of steps she needs to take. She finishes the conversation and speeds it as great.
Features: live chat, Message sneak-peek, canned responses, representative rating
LiveChat provides the following SMB and enterprise pricing packages for users to pick from. A 30-day free trial is also available. Give the details a look, and choose the best strategy for your company.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month charged annually (or $39 billed monthly) Ideal for full-time assistance staff
Company Plan: $50 per seat/month billed annually (roughly $59 billed monthly) Ideal for customer service section
Enterprise Plan: $149 Per seat/month billed only per year great for Fortune 500 companies
LiveChat is one of the products we thoroughly enjoyed reviewing. It only works extremely well and is fun to use. We’re also surprised that compared to ClickDesk, which we had on our website before, the amount of discussion requests skyrocketed. Though we used the exact same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is the new ticketing system. Offline messages go into this station and can be handled more easily by your group with various statuses (open, pending, solved).
It’s not the cheapest live chat applications but certainly one of the best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their applications is simply fantastic. If Apple were ever thinking of obtaining a live chat program, I believe they would have to look no more. Live Support