Giving your software the name of a whole Category of software is rather a daring move. Their name”LiveChat” clearly sends a message out:”we want to shape the marketplace ” We’ll find out if that is true. Live2Support
It is worth noting that unlike other suppliers within this area, LiveChat invoices you a concurrent user. That means one seat may be used by numerous agents, which can be very advantageous if your staff works in shifts.
There are five different pricing tiers to choose from: the affordable package”Starter” is priced at $16 a month. If you want more than only four topics and a complete discussion history, you ought to take a peek at the”Team” ($33) plan. The”Business” ($50) tier is designed for larger teams and provides a staffing prediction as well as a work scheduler module” Enterprise” gives you a dedicated account manager in a cost of $149 per month.
We know that when you create a decision to Purchase Live Chat Software it is important not just to observe how pros evaluate it in their reviews, but also to find out if the actual people and companies that buy it are really satisfied with the item. That is why we’ve established our behavior-based Customer Satisfaction Algorithm” that collects customer reviews, comments and LiveChat testimonials across a broad range of social media websites. The data is then presented in an easy to digest form revealing how many people had positive and negative encounter with LiveChat. With that information at hand you should be armed to make an informed buying decision you won’t repent.
LiveChat is a chat and help desk application Intended for your support and service teams. It includes tools that you can use for your online sales and marketing, web analytics, and live customer support or support requirements. The platform empowers you and your staff to talk with customers and potential customers directly on your sites and in real time.
There are three main components of LiveChat — a Online chat window, online control panel, and operator program. The operator program has cross platform capacities that enable logging in and chatting with visitors via desktop and mobile devices.
LiveChat Delivers a Wide Selection of attributes and Capabilities, and likely the most tools one of the live chat solutions that we’ve reviewed. You get value for your money with tools and functions that include not just chat but also ticketing, client engagement, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, chat polls, and much more.
Additionally, it provides real-time website traffic Monitoring, dashboards and statistics, efficiency evaluation, and custom/standard or reports that are interactive. Aside from English, it is also available in several Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has increased to Become of the most outstanding enterprise chat solutions relied upon by major international brands like Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with dozens of different applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name a few.
Summary of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily track your visitors in real time. You are able to check whether they are utilizing shopping cart, or abandoning an order–and invite them to talk in case they do. Your helpdesk team agent can speak to more people in less time compared using a telephone representative. The program can quickly create reports for every one of your helpdesk team representative, analyzing their amount of chats, time spent with a customer, or conversation invitations. You get to measure the speed of your team’s answers and evaluate how to improve your service. Live2Support
Integrated ticketing system
While other similar systems provide only basic live Chat with a few extras, Live Chat provides complete help desk functionality with its ticketing platform built into the stage. For this , you gain a significant advantage over the competition, allowing you to quickly resolve customer issues. It does the heavy lifting, which email and telephone can’t manage, and lets you remove long queues while engaging clients with your quick replies. Its ticket management capability allows to supply tickets from discussion and emails, tag tickets, and undertake automated follow-ups.
LiveChat offers a Wide Selection of chat and ticket Reports which can be used to spot areas which can be improved and optimized. It’s possible to quantify chat duration, first response times, and traffic traffic. These reports, along with staffing prediction, can help you correct the amount of agents to cover all chats. Clients may also find the amount of chats, attained goals, and customer satisfaction levels. With complete visibility within your chat history and performance metrics allow you to fine tune your workflows and operation to be even more responsive to your customer’s needs.
With LiveChat, you get a Complete package of Customization options such as two chat window kinds (embedded or pop-up ), six pre-made themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor which provides you greater flexibility and management such as easily altering any portion of the chat window, both in terms of appearances as well as behaviour. You could even add your personal social networking buttons so that your clients can reach your fan page straight from discussion, and even personalize agent profiles not only with names and titles but also with actual photographs to find the best outcomes. Further, you have to use engagement images — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for customers.
Built for ecommerce and Customer support
Efficiency is the name of the sport for LiveChat. As Such, it is an perfect online chat software tool for e-commerce sales and support providing you not only an efficient and reliable communications platform along with your clients, but also aims and revenue tracker. Embedding a few lines of code onto your websites and you are good to go, permitting a real-time instrument to participate and interact with your customers or clients, and measuring the outcomes of these participation. With support for more than 30 languages, compatibility with all browsers, and having native iOS and Android apps, you get anywhere, anytime worldwide access and operation for your online business. Live2Support
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he gets a chat from Jane. He sees in the background that she had been asking for a return policy. As he anticipates — she would like to reunite her sneakers. As it is Simon who deals with returns, Dave transfers Jane into Simon. Dave also tags the conversation because”return”.
Features: chat background, transfer, tags
Problem: Clients left on their own to wonder
Thanks to LiveChat Software, customer support representative, Dave, checks customers’ action on the website. He notices that John Parker spends some time on a specific product page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are indeed waterproof, therefore John decides to make a purchase. John leaves a positive feedback about company’s customer services.
Features: traffic Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New sneakers but she would like to know what’s store’s return policy. She wants an reply to her question as soon as possible but she does not like making calls. Fortunately, she can start a chat with a live chat agent. Jane types inside her question oblivious that Dave can see exactly what she’s writing. As her query is quite a common one, Dave enters a previously saved material, so that he doesn’t need to write it on. Jane sends her message and inside a second she receives a URL to the return coverage and a full explanation of steps she needs to take. She completes the conversation and rates it as good.
Features: live chat, Message sneak-peek, canned answers, representative rating
LiveChat offers the following SMB and enterprise pricing bundles for users to choose from. A 30-day free trial is also available. Give the specifics that a look, and select the best plan for your company.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month billed yearly (roughly $39 billed monthly) Ideal for full-time support staff
Business Plan: $50 each seat/month billed yearly (or $59 billed yearly ) Ideal for customer support department
Enterprise Plan: $149 Per seat/month billed only per year Ideal for Fortune 500 companies
LiveChat is one of those goods we thoroughly enjoyed reviewing. It only works extremely well and is enjoyable to use. We were surprised that in comparison to ClickDesk, which we had on our website earlier, the number of discussion requests skyrocketed. Even though we used the same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is the new ticketing system. Offline messages go into this channel and can be handled more easily by your team with various statuses (open, pending, solved).
It is not the cheapest live chat applications but certainly among the very best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their applications is simply fantastic. If Apple were ever thinking of acquiring a live chat program, I think that they would need to look no more. Live2Support