Giving your software the name of an entire Category of applications is rather a bold move. Their title”LiveChat” clearly sends a message out:”we want to shape the marketplace .” We’ll figure out whether that’s true. Livechantic
It is worth noting that unlike other suppliers in this space, LiveChat invoices you per concurrent user. That means one chair can be used by numerous agents, which can be very advantageous if your staff works in shifts.
There are five different pricing tiers to choose from: the affordable package”Starter” is priced at $16 a month. If you want more than just four themes and a full discussion history, you should have a look at the”Team” ($33) program. The”Business” ($50) grade is designed for larger teams and adds a staffing prediction as well as a work scheduler module” Enterprise” gives you a dedicated account manager at a price of $149 per month.
We know that when you make a decision to Purchase Live Chat Software it’s important not only to see how pros evaluate it in their reviews, but also to discover whether the real people and companies that buy it are really satisfied with the item. That is why we’ve created our behavior-based Client Satisfaction Algorithm” that gathers customer testimonials, comments and LiveChat testimonials across a wide selection of social networking websites. The information is then presented in an easy to digest form revealing how many people had negative and positive encounter with LiveChat. With that information at hand you should be equipped to make an educated buying decision that you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk program Intended for your service and support teams. It comes with tools which you could use for your internet sales and marketing, web analytics, and live customer support or service requirements. The platform empowers you and your team to talk to customers and possible customers directly on your sites and in real time.
There are 3 Major components of LiveChat — a Web-based chat window, online control panel, and operator program. The operator application has cross-platform capacities that enable logging in and chatting with visitors via mobile and desktop devices.
LiveChat offers a wide range of attributes and Capabilities, and probably the greatest tools one of the live chat options that we have reviewed. You get value for your money with tools and functions that include not just chat but also ticketing, client participation, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, chat polls, and much more.
In addition, it provides real-time website traffic Monitoring, dashboards and data, efficiency analysis, and custom/standard or reports that are interactive. Aside from English, it is also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has increased to Become among the most outstanding enterprise chat solutions relied upon by major global brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with heaps of other applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to mention some.
Overview of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily monitor your visitors in real time. You can check whether they’re utilizing shopping cart, or even abandoning an order–and encourage them to chat in case they do. Your helpdesk team representative can talk to more people in less time compared with a telephone agent. The software can quickly generate reports for each of your helpdesk staff agent, analyzing their number of chats, time spent with a customer, or chat invitations. You get to measure the rate of your team’s responses and evaluate how to improve your service. Livechantic
Integrated ticketing system
While other similar systems offer only basic live Chat with a couple extras, Live Chat provides complete help desk performance with its own ticketing platform built into the stage. With this alone, you gain a substantial edge over the competition, letting you quickly resolve customer problems. It’s the heavy lifting, which email and telephone cannot manage, and lets you remove lengthy queues while engaging clients with your fast answers. Its ticket management capability allows to source tickets from chat and emails, label tickets, and accept automatic follow-ups.
LiveChat Delivers a Wide Selection of negotiation and ticket Reports that may be used to identify areas that can be optimized and improved. It is possible to measure chat length, first response times, and queued visitors. These reports, together with staffing forecast, can help you adjust the number of brokers to pay for all chats. Customers can also see the number of chats, achieved goals, and customer satisfaction levels. With complete visibility over your conversation history and performance metrics allow you to fine tune your workflows and performance to be even more responsive to your customer’s needs.
With LiveChat, you get a full suite of Customization options including two chat window types (embedded or pop-up ), six different themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor which provides you greater flexibility and control such as easily altering any part of the chat window, both regarding appearances in addition to behavior. You could even add your personal social networking buttons so your clients can reach your lover page directly from discussion, and even personalize agent profiles not only with names and titles but also with actual photos to find the best results. Further, you get to use engagement graphics — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for customers.
Built for ecommerce and Customer support
Efficiency is the name of this sport for LiveChat. As Such, it’s an ideal online chat software tool for e-commerce sales and support that provides not only an efficient and reliable communications platform with your clients, but also goals and sales tracker. Embedding a few lines of code on your sites and you are good to go, permitting a real-time instrument to engage and interact with your visitors or clients, and measuring the outcomes of those participation. With support for more than 30 languages, compatibility with all browsers, and using native iOS and Android apps, you get anyplace, anytime worldwide access and operation for your online business. Livechantic
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he receives a chat from Jane. He sees in the history she had been requesting a return policy. As he anticipates — she wants to reunite her sneakers. As it is Simon who copes with returns, Dave transports Jane into Simon. Dave also tags the conversation because”return”.
Characteristics: discussion history, transfer, tags
Problem: Customers left in their to wonder
Thanks to LiveChat Software, customer service agent, Dave, checks customers’ action on the website. He finds John Parker spends some time on a specific merchandise page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are watertight, therefore John decides to make a purchase. John leaves a favorable feedback about company’s customer services.
Characteristics: traffic Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New shoes but she would like to know what’s shop’s return policy. She needs an answer to her question when possible but she does not enjoy making calls. Luckily, she can start a chat with a live conversation agent. Jane types in her question unaware that Dave can see what she is writing. As her query is rather a common one, Dave enters a previously saved material, so that he doesn’t need to write it on. Jane sends her message and inside a second she receives a URL to the return policy along with a complete explanation of steps she needs to take. She finishes the chat and rates it as great.
Features: live chat, Message sneak-peek, canned responses, representative rating
LiveChat provides the following SMB and enterprise pricing bundles for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best strategy for your business.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month charged annually (roughly $39 billed monthly) Ideal for full-time support staff
Business Plan: $50 per seat/month billed yearly (or $59 billed monthly) Ideal for customer support department
Enterprise Plan: $149 Per seat/month billed just per year great for Fortune 500 companies
LiveChat is one of the products we thoroughly enjoyed reviewing. It only works really well and is fun to use. We were also surprised that compared to ClickDesk, which we had on our website earlier, the amount of discussion requests skyrocketed. Though we used the exact same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is the new ticketing system. Offline messages go into this channel and can be handled more easily by your group with various statuses (open, pending, solved).
It is not the most affordable live chat applications but certainly one of the very best. Their support is top notch and, at the risk of repeating myself: the user-experience with their software is simply fantastic. If Apple were thinking of obtaining a live chat software, I think they would have to look no further. Livechantic