It’s worth noting that unlike other suppliers in this area, LiveChat bills you per concurrent user. That means one chair may be used by multiple agents, which can be very advantageous if your team works in changes.
There are five different pricing tiers to choose from: their most affordable package”Starter” is priced at $16 a month. Should you need more than only four topics and a full discussion history, you should have a look at the”Team” ($33) program. The”Business” ($50) tier is designed for larger teams and adds a staffing forecast in Addition to a work scheduler module.” Enterprise” gives you a dedicated account manager in a cost of $149 per month.
We know that when you make a decision to buy Live Chat Software it is important not only to observe how pros assess it in their reviews, but also to discover if the actual people and companies that buy it are actually satisfied with the item. That is why we’ve established our behavior-based Client Satisfaction Algorithm” that collects customer testimonials, opinions and LiveChat testimonials across a wide selection of social networking sites. The data is then presented in an easy to digest form showing how many people had negative and positive encounter with LiveChat. With that information at hand you ought to be equipped to make an informed buying decision you won’t repent.
LiveChat is a chat and help desk application Meant for your service and support teams. It comes with tools which you can use for your online sales and marketing, web analytics, and live customer care or support requirements. The platform enables you and your team to converse with clients and potential customers directly on your sites and in real time.
There are 3 main elements of LiveChat — a Online chat window, web-based control panel, and operator program. The operator application has cross-platform capabilities that allow logging in and chatting with people via mobile and desktop devices.
LiveChat offers a wide range of attributes and Abilities, and probably the greatest number of tools one of the live chat solutions that we have reviewed. You get value for your money with functions and tools that include not just chat but additionally ticketing, client participation, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, conversation surveys, and much more.
Additionally, it provides real-time website traffic Monitoring, dashboards and statistics, efficiency evaluation, and custom/standard or reports that are interactive. Aside from English, It’s also available in Many major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has grown to Become among the very outstanding enterprise chat alternatives relied upon by major international brands like Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with heaps of other applications and platforms, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name some.
Summary of LiveChat Benefits
Real-time traffic Tracking
Integrated ticketing system
While other comparable systems offer only basic live Chat with a few extras, Live Chat provides complete help desk performance with its ticketing platform built into the stage. For this , you acquire a substantial advantage over the competition, allowing you to quickly resolve customer problems. It does the heavy lifting, which email and telephone can’t handle, and allows you to get rid of lengthy queues while engaging customers with your quick answers. Its ticket management capability allows to supply tickets from chat and emails, tag tickets, and accept automatic follow-ups.
LiveChat offers a Wide Selection of negotiation and ticket Reports which can be used to spot areas which can be improved and optimized. It’s possible to measure chat length, first response times, and traffic traffic. These reports, along with staffing forecast, can help you correct the amount of brokers to pay for all chats. Customers can also see the amount of chats, attained goals, and customer satisfaction levels. Having complete visibility over your conversation history and performance metrics enable you to fine tune your workflows and operation to be more responsive to your customer’s needs.
With LiveChat, you get a Complete package of Customization options such as two chat window types (embedded or pop-up ), six different themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor that provides you even greater flexibility and management such as readily changing any part of the chat window, both regarding appearances in addition to behavior. You could also add your personal social networking buttons so your customers can reach your fan page straight from discussion, and also personalize agent profiles not only with names and titles but also with actual photos to get the best outcomes. Further, you get to utilize engagement images — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for customers.
Constructed for ecommerce and Customer support
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he gets a chat from Jane. He sees at the history that she had been requesting a return policy. As he expects — she would like to return her sneakers. As it is Simon who copes with yields, Dave transfers Jane into Simon. Dave also tags the chat as”return”.
Features: discussion history, transfer, tags
Problem: Clients left in their to wonder
Because of LiveChat Software, customer service agent, Dave, checks clients’ action on the site. He finds John Parker spends some time on a particular product page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are indeed waterproof, so John decides to make a purchase. John leaves a favorable comments about business’s customer service.
Characteristics: visitors Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New shoes but she would like to know what is shop’s return policy. She needs an reply to her question when possible but she does not like making calls. Luckily, she is able to start a chat with a live chat agent. Jane types in her question unaware that Dave can see exactly what she’s writing. As her question is quite a common one, Dave enters a previously saved message, therefore he doesn’t need to write it on. Jane sends her message and inside a second she receives a link to the return policy and a complete explanation of steps she should take. She completes the chat and rates it as good.
Characteristics: live chat, Message sneak-peek, canned responses, representative rating
LiveChat offers the subsequent SMB and business pricing bundles for users to pick from. A 30-day free trial is also available. Give the specifics that a look, and select the best strategy for your business.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month charged annually (or $39 billed monthly) Ideal for fulltime support team
Business Plan: $50 per seat/month billed yearly (or $59 billed monthly) Ideal for client support section
Enterprise Plan: $149 Per seat/month billed only per year Ideal for Fortune 500 companies
LiveChat is one of the products we thoroughly enjoyed reviewing. It only works really well and is enjoyable to use. We were surprised that in comparison to ClickDesk, which we had on our website earlier, the amount of discussion requests skyrocketed. Even though we used the exact same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is the brand new ticketing system. Offline messages go into this channel and can be handled more easily by your group with different statuses (open, pending( solved).