Giving your applications the title of an entire Category of software is quite a bold move. Their name”LiveChat” clearly sends a message out:”we would like to shape the marketplace .” We are going to figure out whether that is true. Livechat
It’s worth noting that unlike other providers in this space, LiveChat invoices you per concurrent user. That means one chair can be used by multiple agents, which can be very advantageous if your team works in shifts.
You will find five different pricing tiers to choose from: their affordable bundle”Starter” is priced at $16 a month. Should you need more than only four themes and a complete chat history, you ought to have a peek at the”Team” ($33) program. The”Business” ($50) tier is designed for larger teams and adds a staffing forecast as well as a job scheduler module” Enterprise” gives you a dedicated account manager in a cost of $149 per month.
We know that when you make a decision to Purchase Live Chat Software it’s important not only to see how pros evaluate it in their reviews, but also to discover if the actual people and businesses which purchase it are actually satisfied with the product. That is why we’ve created our behavior-based Customer Satisfaction Algorithm” that gathers customer reviews, opinions and LiveChat testimonials across a wide selection of social networking sites. The information is then presented in an easy to digest form revealing how many people had positive and negative experience with LiveChat. With that information at hand you should be equipped to make an educated buying decision that you won’t regret.
LiveChat is a chat and help desk program Intended for your service and support teams. It includes tools that you could use for your internet sales and marketing, web analytics, and live customer support or support requirements. The platform enables you and your staff to converse with clients and potential customers directly on your sites and in real time.
There are three main elements of LiveChat — a Web-based chat window, web-based control panel, and operator program. The operator application has cross platform capacities that enable logging in and chatting with visitors via desktop and mobile devices.
LiveChat Delivers a wide range of attributes and Capabilities, and likely the most number of tools one of the live chat solutions that we’ve reviewed. You get value for your money with functions and tools that include not just chat but additionally ticketing, customer engagement, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, conversation polls, and much more.
Additionally, it provides real-time website traffic Monitoring, dashboards and statistics, efficiency evaluation, and custom/standard or interactive reports. Aside from English, It’s also available in Many major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has grown to Become among the very outstanding enterprise chat solutions relied upon by major international brands like Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with dozens of different platforms and applications, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name a few.
Overview of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily track your traffic in real time. You are able to check if they’re using shopping cart, or abandoning an order–and encourage them to talk in case they do. Your helpdesk team agent can talk to more people in less time compared using a telephone representative. The program can quickly create reports for every one of your helpdesk team representative, analyzing their number of chats, time spent with a client, or chat invitations. You get to assess the rate of your group’s responses and assess how to improve the ceremony. Livechat
Integrated ticketing system
While other comparable systems offer only basic live Chat with a couple extras, Live Chat provides full help desk performance with its own ticketing system built into the platform. With this alone, you acquire a substantial edge over your competitors, allowing you to quickly resolve customer issues. It does the heavy lifting, which email and telephone can’t manage, and lets you get rid of long queues while engaging customers with your fast answers. Its ticket management capability allows to source tickets from chat and mails, label tickets, and accept automatic follow-ups.
LiveChat offers a wide range of negotiation and ticket Reports that can be used to identify areas which can be improved and optimized. It’s possible to measure chat duration, first response times, and queued visitors. These reports, together with staffing prediction, can enable you to correct the amount of brokers to pay for all chats. Customers can also find the number of chats, attained goals, and customer satisfaction levels. Having complete visibility over your conversation history and performance metrics enable you to fine tune your workflows and operation to be even more responsive to your client’s needs.
With LiveChat, you get a Complete suite of Customization options such as two chat window kinds (embedded or pop-up ), six pre-made themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor that gives you greater flexibility and management such as readily changing any part of the chat window, both regarding looks in addition to behavior. You could even add your personal social networking buttons so your customers can reach your fan page straight from discussion, and even customize agent profiles not only with names and titles but also with real photographs to get the best outcomes. Further, you have to use engagement graphics — eye-catching visuals and custom greetings and buttons — to enable an even more compelling experience for clients.
Constructed for ecommerce and Customer support
Efficiency is the name of the sport for LiveChat. As Such, it’s an perfect online chat program tool for e-commerce revenue and support that provides not just an efficient and dependable communications platform with your clients, but also aims and sales tracker. Embedding a couple lines of code onto your sites and you are good to go, permitting a real-time instrument to participate and interact with your customers or clients, and measuring the outcomes of those engagement. With support for over 30 languages, compatibility with most browsers, and using native iOS and Android apps, you get anywhere, anytime worldwide access and operation for your internet business. Livechat
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he gets a chat from Jane. He sees in the history that she had been asking for a return policy. As he anticipates — she would like to return her sneakers. As it’s Simon who deals with yields, Dave transports Jane to Simon. Dave also tags the conversation as”return”.
Features: chat history, transfer, tags
Problem: Clients left in their to wonder
Because of LiveChat Software, customer service representative, Dave, checks customers’ activity on the website. He notices that John Parker spends some time on a specific product page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are indeed waterproof, therefore John decides to make a buy. John leaves a favorable comments about company’s customer service.
Characteristics: traffic Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New shoes but she would like to know what’s store’s return policy. She needs an reply to her question when possible but she doesn’t enjoy making calls. Luckily, she can start a conversation with a live conversation agent. Jane types inside her question unaware that Dave can see what she is writing. As her query is rather a common one, Dave enters a previously saved material, therefore that he doesn’t need to write it over. Jane sends her message and inside a second she receives a link to the return coverage along with a full explanation of steps she needs to take. She completes the chat and rates it as good.
Characteristics: live chat, Message sneak-peek, canned answers, representative rating
LiveChat offers the following SMB and business pricing packages for users to pick from. A 30-day free trial is also available. Give the details a look, and choose the best strategy for your business.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month charged yearly (or $39 billed monthly) Ideal for fulltime assistance team
Business Plan: $50 per seat/month billed yearly (roughly $59 billed monthly) Ideal for client service department
Enterprise Plan: $149 Per seat/month billed only per year Ideal for Fortune 500 businesses
LiveChat is one of the products we thoroughly enjoyed reviewing. It only works really well and is fun to use. We were surprised that in comparison to ClickDesk, which we had on our site earlier, the number of chat requests skyrocketed. Even though we used the same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is your new ticketing system. Offline messages go into this channel and can be handled more easily by your team with various statuses (open( pending( solved).
It is not the most affordable live chat software but certainly one of the best. Their support is top notch and, at the risk of repeating myself: the user-experience with their applications is just fantastic. If Apple were ever thinking of acquiring a live chat software, I think they would have to look no more. Livechat