Giving your applications the name of an entire Category of software is quite a daring move. Their name”LiveChat” certainly sends a message out:”we want to shape the market” We’ll find out if that is true. Livechat_Help
It is worth noting that unlike other providers within this space, LiveChat bills you a concurrent user. That means one chair can be used by numerous agents, which can be very advantageous if your team works in shifts.
There are five different pricing tiers to choose from: their most affordable bundle”Starter” is priced at $16 a month. If you need more than just four topics and a full chat history, you should have a look at the”Team” ($33) program. The”Business” ($50) tier is designed for bigger teams and adds a staffing forecast as well as a work scheduler module” Enterprise” gives you a dedicated account manager at a price of $149 per month.
We know that when you create a decision to buy Live Chat Software it’s important not only to see how experts assess it in their reviews, but also to find out whether the real people and businesses which purchase it are really happy with the product. That is why we’ve established our behavior-based Client Satisfaction Algorithm” that collects customer testimonials, opinions and LiveChat reviews across a broad selection of social networking sites. The information is then presented in an easy to digest form showing how many people had negative and positive experience with LiveChat. With that information at hand you ought to be armed to make an educated buying decision that you won’t regret.
LiveChat is a chat and help desk application Intended for your service and support teams. It comes with tools that you can use for your online sales and marketing, web analytics, and live customer care or service requirements. The platform empowers you and your team to talk to customers and potential clients directly on your websites and in real time.
There are three main components of LiveChat — a Web-based chat window, online control panel, and operator application. The operator program has cross-platform capabilities that enable logging in and chatting with visitors via mobile and desktop devices.
LiveChat offers a wide range of attributes and Capabilities, and likely the greatest tools one of the live chat solutions that we’ve reviewed. You get value for your money with functions and tools that include not only chat but additionally ticketing, client participation, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, conversation surveys, and more.
Additionally, it provides real-time Site traffic Monitoring, dashboards and statistics, efficiency analysis, and custom/standard or reports that are interactive. Aside from English, It’s also available in several major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has grown to Become of the most outstanding enterprise chat alternatives relied upon by major global brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with dozens of different applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to mention some.
Summary of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily track your visitors in real time. You can check if they’re using shopping cart, or even abandoning an order–and invite them to talk in case they do. Your helpdesk team agent can speak to more people in less time compared with a phone agent. The software can quickly generate reports for every one of your helpdesk staff agent, analyzing their amount of chats, time spent with a client, or conversation invitations. You get to measure the rate of your group’s answers and evaluate how to improve the ceremony. Livechat_Help
Integrated ticketing system
While other similar systems provide only basic live Chat with a few extras, Live Chat provides complete help desk functionality with its own ticketing platform built into the platform. With this , you gain a substantial advantage over your competitors, letting you quickly resolve customer problems. It’s the heavy lifting, which email and telephone can’t handle, and allows you to get rid of long queues while engaging clients with your quick replies. Its ticket management capacity allows to source tickets from discussion and mails, label tickets, and undertake automated follow-ups.
LiveChat offers a Wide Selection of chat and ticket Reports that can be used to identify areas that may be optimized and improved. It’s possible to measure chat length, first reaction times, and traffic traffic. These reports, along with staffing prediction, can enable you to adjust the amount of brokers to cover all chats. Customers can also find the amount of chats, achieved goals, and customer satisfaction levels. Having complete visibility over your conversation history and performance metrics enable you to fine tune your workflows and operation to be more responsive to your client’s needs.
With LiveChat, you get a full suite of Customization options including two chat window types (embedded or pop-up ), six different themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor that gives you even greater flexibility and management such as easily altering any portion of the chat window, both regarding looks as well as behaviour. You could also add your own social networking buttons so your clients can reach your fan page straight from chat, and also customize agent profiles not only with titles and names but also with actual photographs to get the best results. Further, you have to use engagement images — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for customers.
Built for e commerce and Customer support
Efficiency is the name of the game for LiveChat. As Such, it’s an ideal online chat software tool for e-commerce revenue and support that provides not only an efficient and reliable communications platform with your customers, but also aims and sales tracker. Embedding a couple lines of code on your websites and you are good to go, permitting a real-time instrument to participate and interact with your visitors or clients, and measuring the results of these engagement. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android apps, you get anyplace, anytime global access and functionality for your internet business. Livechat_Help
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he receives a conversation from Jane. He sees at the history that she was requesting a return policy. As he anticipates — she would like to return her sneakers. As it is Simon who copes with yields, Dave transfers Jane into Simon. Dave also tags the conversation because”yield”.
Characteristics: chat history, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer support representative, Dave, checks customers’ activity on the website. He notices that John Parker spends some time on a particular product page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are watertight, therefore John decides to make a buy. John leaves a favorable comments about company’s customer services.
Characteristics: traffic Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New sneakers but she would like to know what is shop’s return policy. She wants an answer to her question as soon as possible but she doesn’t like making calls. Fortunately, she is able to start a conversation with a live conversation representative. Jane types inside her question oblivious that Dave can already see what she’s writing. As her query is rather a common person, Dave enters a previously saved material, therefore that he doesn’t need to write it on. Jane sends her message and within a second she gets a link to the return policy and a complete explanation of steps she needs to take. She finishes the conversation and rates it as good.
Features: live chat, Message sneak-peek, canned answers, agent rating
LiveChat offers the subsequent SMB and business pricing bundles for users to pick from. A 30-day free trial is also available. Give the specifics that a look, and select the best plan for your company.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month billed yearly (or $39 billed yearly ) Ideal for full-time assistance team
Business Plan: $50 per seat/month billed annually (roughly $59 billed yearly ) Ideal for client service department
Enterprise Plan: $149 Per seat/month billed just per year great for Fortune 500 businesses
LiveChat is one of the products we thoroughly enjoyed reviewing. It only works really well and is enjoyable to use. We were also surprised that compared to ClickDesk, which we had on our site earlier, the number of chat requests skyrocketed. Even though we used the same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is your new ticketing system. Offline messages go directly into this station and can be managed more easily by your team with different statuses (open( pending( solved).
It’s not the most affordable live chat software but certainly among the very best. Their support is top notch and, at the risk of repeating myself: the user-experience with their applications is just fantastic. If Apple were ever thinking of obtaining a live chat program, I think that they would have to look no more. Livechat_Help