Giving your applications the name of a whole Category of software is quite a daring move. Their title”LiveChat” clearly sends out a message:”we want to shape the marketplace .” We’ll figure out if that’s true. Liveshat
It is worth noting that unlike other providers in this space, LiveChat invoices you a concurrent user. That means one seat can be used by multiple agents, which can be very advantageous if your team works in shifts.
There are five different pricing tiers to choose from: the most affordable package”Starter” is priced at $16 per month. Should you want more than only four themes and a full chat history, you ought to take a look at the”Team” ($33) plan. The”Business” ($50) grade is designed for larger teams and provides a staffing forecast as well as a job scheduler module” Enterprise” gives you a dedicated account manager at a cost of $149 a month.
We realize that when you make a decision to Purchase Live Chat Software it is important not just to see how pros assess it in their reviews, but also to find out if the actual people and companies that purchase it are really satisfied with the item. That’s why we’ve established our behavior-based Client Satisfaction Algorithm” that gathers customer reviews, comments and LiveChat reviews across a wide selection of social media websites. The data is then presented in an easy to digest form showing how many individuals had positive and negative encounter with LiveChat. With that information at hand you should be equipped to make an educated buying decision you won’t repent.
LiveChat is a chat and help desk program Intended for your service and support teams. It includes tools that you can use for your online sales and promotion, web analytics, and live customer support or support requirements. The platform enables you and your staff to converse with customers and potential customers directly on your websites and in real time.
There are 3 main components of LiveChat — a Online chat window, web-based control panel, and operator program. The operator application has cross platform capacities that allow logging in and chatting with visitors via desktop and mobile devices.
LiveChat offers a Wide Selection of attributes and Capabilities, and likely the greatest tools among the live chat solutions that we’ve reviewed. You get value for your money with functions and tools that include not just chat but additionally ticketing, client engagement, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, chat polls, and much more.
In addition, it provides real-time website traffic Monitoring, dashboards and data, efficiency analysis, and custom/standard or interactive reports. Besides English, It’s also available in several Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has grown to Become of the most outstanding enterprise chat solutions relied upon by leading international brands like Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with dozens of different applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name some.
Overview of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily track your visitors in real time. You can check whether they are utilizing shopping cart, or even abandoning an order–and encourage them to chat if they do. Your helpdesk team representative can speak to more people in less time compared using a telephone representative. The software can quickly generate reports for every one of your helpdesk team representative, analyzing their amount of chats, time spent with a customer, or chat invitations. You get to assess the rate of your team’s answers and evaluate how to improve the ceremony. Liveshat
Integrated ticketing system
While other comparable systems provide only basic live Chat with a couple extras, Live Chat provides full help desk performance with its own ticketing system built into the platform. With this alone, you acquire a significant edge over the competition, allowing you to quickly resolve customer problems. It’s the heavy lifting, which email and phone can’t handle, and lets you remove lengthy queues while engaging clients with your quick replies. Its ticket management capability allows to source tickets from discussion and emails, label tickets, and accept automatic follow-ups.
LiveChat Delivers a Wide Selection of chat and ticket Reports that may be used to identify areas which may be improved and optimized. It is possible to quantify chat duration, first reaction times, and queued visitors. These reports, together with staffing forecast, can enable you to correct the amount of agents to cover all chats. Clients may also see the number of chats, achieved goals, and customer satisfaction levels. With complete visibility within your chat history and performance metrics allow you to fine tune your workflows and performance to be more responsive to your client’s needs.
With LiveChat, you get a Complete package of Customization options including two chat window types (embedded or pop-up ), six pre-made themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor that gives you greater flexibility and management for example easily changing any portion of the chat window, both regarding looks as well as behaviour. You can even add your personal social media buttons so that your customers can reach your fan page straight from chat, and even personalize agent profiles not only with titles and names but also with actual photos to get the best results. Further, you get to utilize engagement images — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Built for ecommerce and Customer care
Efficiency is the name of this sport for LiveChat. As Such, it is an ideal online chat software tool for e-commerce revenue and support that provides not just an efficient and dependable communications platform along with your clients, but also goals and revenue tracker. Embedding a couple lines of code on your own websites and you’re good to go, permitting a real-time tool to participate and interact with your customers or clients, and quantifying the results of these engagement. With support for more than 30 languages, compatibility with all browsers, and using native iOS and Android apps, you get anyplace, anytime global access and functionality for your internet business. Liveshat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he gets a conversation from Jane. He sees at the background she had been asking for a return policy. As he expects — she wants to return her sneakers. As it is Simon who deals with yields, Dave transports Jane into Simon. Dave also tags the conversation as”yield”.
Characteristics: chat background, transfer, tags
Problem: Clients left on their own to wonder
Because of LiveChat Software, customer service representative, Dave, checks clients’ activity on the site. He notices that John Parker spends some time on a specific product page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are indeed waterproof, so John decides to make a purchase. John leaves a positive feedback about business’s customer service.
Characteristics: visitors Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New shoes but she want to understand what is shop’s return policy. She wants an reply to her question when possible but she doesn’t enjoy making calls. Luckily, she can begin a conversation with a live chat representative. Jane types inside her question oblivious that Dave can already see what she’s writing. As her query is quite a common one, Dave enters a previously saved material, so that he does not need to write it over. Jane sends her message and within a second she gets a link to the return policy and a complete explanation of steps she needs to take. She finishes the chat and speeds it as great.
Features: live chat, Message sneak-peek, canned responses, representative rating
LiveChat offers the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the specifics a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month charged yearly (roughly $39 billed yearly ) Ideal for fulltime support team
Company Plan: $50 per seat/month billed annually (roughly $59 billed yearly ) Ideal for client service department
Enterprise Plan: $149 Per seat/month billed just annually Ideal for Fortune 500 companies
LiveChat is one of those products we thoroughly enjoyed reviewing. It only works really well and is enjoyable to use. We’re also surprised that compared to ClickDesk, which we had on our site earlier, the number of discussion requests skyrocketed. Though we used the exact same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is your brand new ticketing system. Offline messages go into this channel and can be managed more easily by your team with various statuses (open( pending, solved).
It’s not the cheapest live chat applications but surely one of the very best. Their support is top notch and, at the risk of repeating myself: the user-experience with their applications is simply fantastic. If Apple were thinking of acquiring a live chat software, I believe they would need to look no more. Liveshat