Giving your software the name of an entire Category of software is rather a bold move. Their title”LiveChat” clearly sends a message out:”we would like to shape the marketplace .” We are going to find out if that is true. Michat
It is worth noting that unlike other suppliers within this space, LiveChat invoices you a concurrent user. That means one chair can be used by multiple agents, which is particularly advantageous if your staff works in changes.
You will find five different pricing tiers to choose from: their most affordable package”Starter” is priced at $16 a month. Should you want more than only four themes and a complete discussion history, you ought to take a peek at the”Team” ($33) plan. The”Business” ($50) tier is designed for larger teams and provides a staffing prediction as well as a work scheduler module” Enterprise” gives you a dedicated account manager at a cost of $149 per month.
We know that when you make a decision to buy Live Chat Software it is important not only to see how experts evaluate it in their reviews, but also to discover if the real people and businesses that buy it are actually happy with the item. That’s why we’ve created our behavior-based Client Satisfaction Algorithm” that collects customer testimonials, comments and LiveChat testimonials across a broad range of social media websites. The information is then presented in an easy to digest form showing how many individuals had negative and positive encounter with LiveChat. With that information at hand you ought to be armed to make an educated buying decision you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk application Meant for your support and service teams. It includes tools which you can use for your internet sales and marketing, web analytics, and live customer support or support requirements. The platform enables you and your staff to talk with clients and potential clients directly on your sites and in real time.
There are 3 main components of LiveChat — a Online chat window, web-based control panel, and operator application. The operator program has cross platform capacities that allow logging in and chatting with visitors via desktop and mobile devices.
LiveChat Delivers a wide range of features and Abilities, and probably the greatest tools one of the live chat solutions that we have reviewed. You get value for your money with tools and functions that include not just chat but also ticketing, customer engagement, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, conversation polls, and more.
Additionally, it provides real-time website traffic Monitoring, dashboards and statistics, efficiency evaluation, and custom/standard or interactive reports. Besides English, it is also available in Many Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has increased to Become among the very outstanding enterprise chat alternatives relied upon by leading global brands like Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with heaps of other applications and platforms, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention some.
Overview of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily track your traffic in real time. You are able to check if they are utilizing shopping cart, or even abandoning an order–and encourage them to talk in case they do. Your helpdesk team agent can talk to more people in less time when compared with a telephone agent. The program can quickly generate reports for every one of your helpdesk team representative, analyzing their amount of chats, time spent with a client, or chat invitations. You get to measure the speed of your group’s answers and assess how to improve your ceremony. Michat
Integrated ticketing system
While other similar systems provide only basic live Chat with a couple extras, Live Chat provides complete help desk functionality with its ticketing system built into the platform. With this alone, you acquire a significant advantage over the competition, allowing you to quickly resolve customer problems. It does the heavy lifting, which email and phone can’t handle, and allows you to get rid of lengthy queues while engaging customers with your quick answers. Its ticket management capacity allows to supply tickets from chat and mails, label tickets, and undertake automated follow-ups.
LiveChat offers a wide range of negotiation and ticket Reports that can be used to spot areas which can be optimized and improved. It is possible to quantify chat duration, first reaction times, and traffic traffic. These reports, together with staffing prediction, can enable you to correct the amount of brokers to cover all chats. Clients may also see the number of chats, attained goals, and customer satisfaction levels. Having complete visibility over your conversation history and performance metrics enable you to fine tune your workflows and performance to be even more responsive to your client’s needs.
With LiveChat, you get a Complete package of Customization options such as two chat window kinds (embedded or pop-up ), six different themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor that provides you greater flexibility and management such as easily altering any part of the chat window, both in terms of appearances in addition to behavior. You could even add your personal social media buttons so that your customers can reach your lover page straight from chat, and even customize agent profiles not only with titles and names but also with actual photographs to get the best results. Further, you get to utilize engagement graphics — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for customers.
Built for ecommerce and Customer support
Efficiency is the name of the sport for LiveChat. As Such, it’s an perfect online chat software tool for e-commerce revenue and service providing you not just an efficient and reliable communications platform with your clients, but also aims and revenue tracker. Embedding a few lines of code on your websites and you’re good to go, allowing a real-time instrument to engage and interact with your customers or customers, and quantifying the outcomes of these participation. With support for over 30 languages, compatibility with most browsers, and having native iOS and Android programs, you get anywhere, anytime global access and functionality for your internet business. Michat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he receives a conversation from Jane. He sees in the history she had been asking for a return policy. As he expects — she wants to reunite her shoes. As it’s Simon who copes with returns, Dave transports Jane to Simon. Dave also tags the conversation as”yield”.
Characteristics: discussion background, transfer, tags
Problem: Clients left on their own to wonder
Thanks to LiveChat Software, customer support representative, Dave, checks clients’ activity on the website. He finds John Parker spends some time on a specific merchandise page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are watertight, therefore John decides to make a buy. John leaves a positive feedback about business’s customer services.
Characteristics: visitors Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New shoes but she would like to understand what’s store’s return policy. She wants an reply to her question as soon as possible but she doesn’t like making calls. Fortunately, she can begin a chat with a live chat agent. Jane types inside her question oblivious that Dave can see what she’s writing. As her query is rather a common person, Dave enters a previously saved message, therefore he doesn’t have to write it on. Jane sends her message and within a second she gets a link to the return policy along with a full explanation of steps she should take. She completes the chat and rates it as good.
Features: live chat, Message sneak-peek, canned answers, representative rating
LiveChat offers the following SMB and enterprise pricing bundles for users to choose from. A 30-day free trial is also available. Give the specifics a look, and select the best plan for your business.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month billed annually (or $39 billed monthly) Ideal for fulltime assistance team
Business Plan: $50 per seat/month billed yearly (or $59 billed monthly) Ideal for client service section
Enterprise Plan: $149 Per seat/month billed just annually Ideal for Fortune 500 businesses
LiveChat is one of the products we thoroughly enjoyed reviewing. It just works extremely well and is enjoyable to use. We’re also surprised that in comparison to ClickDesk, which we had on our site before, the amount of chat requests skyrocketed. Even though we used the exact same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is your new ticketing system. Offline messages go directly into this station and can be managed more easily by your team with various statuses (open, pending( solved).
It is not the cheapest live chat software but surely one of the very best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their applications is simply fantastic. If Apple were ever thinking of acquiring a live chat software, I think they would have to look no more. Michat