Intro My 3 Live Chat
Giving your applications the name of a whole Category of software is rather a bold move. Their name”LiveChat” certainly sends out a message:”we want to shape the marketplace ” We’ll figure out whether that’s true. My 3 Live Chat
It is worth noting that unlike other providers within this space, LiveChat invoices you per concurrent user. That means one chair can be used by numerous agents, which can be particularly advantageous if your team works in shifts.
There are five different pricing tiers to choose from: their affordable package”Starter” is priced at $16 per month. If you need more than just four topics and a full discussion history, you should take a look at the”Team” ($33) plan. The”Business” ($50) tier is designed for larger teams and adds a staffing forecast as well as a work scheduler module” Enterprise” provides you with a dedicated account manager at a cost of $149 per month.
We know that when you create a decision to Purchase Live Chat Software it is important not just to see how experts assess it in their reviews, but also to find out if the actual people and businesses that buy it are really happy with the product. That is why we’ve established our behavior-based Client Satisfaction Algorithm” that collects customer testimonials, opinions and LiveChat reviews across a wide range of social networking sites. The information is then presented in an easy to digest form revealing how many people had negative and positive experience with LiveChat. With that information at hand you ought to be equipped to make an informed buying decision that you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk application Intended for your support and service teams. It includes tools that you can use for your internet sales and marketing, web analytics, and live customer care or service requirements. The platform enables you and your team to converse with customers and potential clients directly on your sites and in real time.
There are 3 main components of LiveChat — a Web-based chat window, web-based control panel, and operator application. The operator application has cross platform capabilities that enable logging in and chatting with visitors via desktop and mobile devices.
LiveChat Delivers a Wide Selection of features and Capabilities, and likely the most tools one of the live chat options that we’ve reviewed. You get value for your money with functions and tools that include not just chat but additionally ticketing, client participation, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, chat polls, and more.
In addition, it provides real-time website traffic Tracking, dashboards and statistics, efficiency evaluation, and custom/standard or reports that are interactive. Aside from English, It’s also available in several Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has grown to Become of the most outstanding enterprise chat solutions relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with heaps of other platforms and applications, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention a few.
Overview of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily track your visitors in real time. You are able to check if they’re utilizing shopping cart, or even abandoning an arrangement –and encourage them to talk in case they do. Your helpdesk team representative can speak to more people in less time when compared using a telephone agent. The program can quickly generate reports for every one of your helpdesk staff agent, analyzing their amount of chats, time spent with a customer, or conversation invitations. You get to assess the speed of your group’s answers and assess how to improve your ceremony. My 3 Live Chat
Integrated ticketing system
While other comparable systems offer only basic live Chat with a couple extras, Live Chat provides full help desk performance with its ticketing system built into the stage. With this alone, you gain a significant advantage over the competition, letting you quickly resolve customer issues. It does the heavy lifting, which email and telephone cannot handle, and lets you get rid of long queues while engaging customers with your fast replies. Its ticket management capacity allows to source tickets from chat and emails, label tickets, and undertake automated follow-ups.
LiveChat Delivers a wide range of negotiation and ticket Reports which may be used to identify areas which can be improved and optimized. It’s possible to quantify chat duration, first reaction times, and queued visitors. These reports, together with staffing prediction, can help you adjust the number of brokers to cover all chats. Clients can also see the amount of chats, attained goals, and customer satisfaction levels. Having complete visibility within your conversation history and performance metrics enable you to fine tune your workflows and performance to be more responsive to your customer’s needs.
With LiveChat, you get a Complete suite of Customization options including two chat window types (pop-up or embedded), six pre-made themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor which gives you greater flexibility and control for example readily altering any part of the chat window, both regarding appearances as well as behaviour. You can even add your own social media buttons so that your customers can reach your fan page directly from discussion, and also personalize agent profiles not just with titles and names but also with real photographs to find the best outcomes. Further, you have to use engagement images — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for customers.
Built for ecommerce and Customer support
Efficiency is the name of the sport for LiveChat. As Such, it is an ideal online chat software tool for e-commerce revenue and service that provides not just an efficient and dependable communications platform along with your clients, but also aims and revenue tracker. Embedding a couple lines of code onto your own websites and you’re good to go, allowing a real-time instrument to participate and interact with your customers or customers, and measuring the outcomes of these engagement. With support for over 30 languages, compatibility with all browsers, and using native iOS and Android apps, you get anyplace, anytime worldwide access and functionality for your internet business. My 3 Live Chat
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he gets a chat from Jane. He sees in the background that she had been asking for a return policy. As he anticipates — she wants to reunite her sneakers. As it is Simon who deals with returns, Dave transfers Jane to Simon. Dave also tags the conversation because”yield”.
Features: chat history, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer support agent, Dave, checks customers’ action on the site. He notices that John Parker spends some time on a specific product page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are indeed waterproof, therefore John decides to make a buy. John leaves a favorable comments about business’s customer services.
Characteristics: visitors Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New sneakers but she want to know what’s store’s return policy. She needs an answer to her question as soon as possible but she does not like making calls. Fortunately, she can begin a conversation with a live conversation agent. Jane types inside her question unaware that Dave can see what she is writing. As her query is quite a common one, Dave enters a previously saved material, so he doesn’t need to write it over. Jane sends her message and inside a second she gets a URL to the return policy and a full explanation of steps she needs to take. She finishes the chat and rates it as great.
Characteristics: live chat, Message sneak-peek, canned responses, representative rating
LiveChat provides the following SMB and enterprise pricing packages for users to pick from. A 30-day free trial is also available. Give the details that a look, and choose the best plan for your company.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month charged yearly (roughly $39 billed yearly ) Ideal for full-time assistance team
Business Plan: $50 each seat/month billed annually (roughly $59 billed yearly ) Ideal for customer service section
Enterprise Plan: $149 Per seat/month billed only per year great for Fortune 500 businesses
LiveChat is one of the goods we thoroughly enjoyed reviewing. It just works really well and is enjoyable to use. We’re also surprised that in comparison to ClickDesk, which we had on our website before, the number of discussion requests skyrocketed. Even though we used the exact same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is the new ticketing system. Offline messages go into this station and can be managed more easily by your group with various statuses (open, pending, solved).
It’s not the most affordable live chat software but surely one of the very best. Their service is top notch and, at the risk of repeating myself: the user-experience with their applications is simply fantastic. If Apple were thinking of acquiring a live chat program, I think they would need to look no more. My 3 Live Chat