Intro Mylivechat Inc
Giving your applications the title of a whole Category of software is quite a daring move. Their title”LiveChat” certainly sends a message out:”we would like to shape the marketplace .” We’ll find out if that is true. Mylivechat Inc
It’s worth noting that unlike other providers in this space, LiveChat bills you a concurrent user. That means one chair can be used by numerous agents, which is very advantageous if your staff works in changes.
There are five different pricing tiers to choose from: the affordable bundle”Starter” is priced at $16 per month. Should you need more than only four themes and a complete discussion history, you should have a look at the”Team” ($33) plan. The”Business” ($50) tier is designed for larger teams and adds a staffing prediction as well as a work scheduler module.” Enterprise” provides you with a dedicated account manager in a cost of $149 a month.
We realize that when you create a decision to Purchase Live Chat Software it is important not just to observe how experts assess it in their reviews, but also to find out whether the real people and businesses that buy it are actually satisfied with the item. That’s why we’ve established our behavior-based Customer Satisfaction Algorithm” that collects customer testimonials, opinions and LiveChat reviews across a wide range of social networking websites. The information is then presented in an easy to digest form showing how many individuals had negative and positive experience with LiveChat. With that information at hand you ought to be armed to make an informed buying decision that you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk program Intended for your service and support teams. It comes with tools which you can use for your online sales and promotion, web analytics, and live customer care or service requirements. The platform enables you and your staff to talk with clients and possible customers directly on your websites and in real time.
There are 3 main elements of LiveChat — a Web-based chat window, web-based control panel, and operator application. The operator application has cross-platform capacities that enable logging in and chatting with visitors via desktop and mobile devices.
LiveChat Delivers a wide range of features and Abilities, and probably the greatest number of tools one of the live chat solutions that we’ve reviewed. You get value for your money with tools and functions that include not only chat but also ticketing, client participation, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, conversation surveys, and much more.
Additionally, it provides real-time Site traffic Monitoring, dashboards and data, efficiency evaluation, and custom/standard or interactive reports. Besides English, It’s also available in Many Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has increased to Become among the most outstanding enterprise chat alternatives relied upon by leading international brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with dozens of other platforms and applications, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name a few.
Summary of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily track your traffic in real time. You can check whether they’re utilizing shopping cart, or even abandoning an order–and encourage them to talk if they do. Your helpdesk team agent can talk to more people in less time compared with a phone representative. The program can quickly create reports for each of your helpdesk team representative, analyzing their number of chats, time spent with a customer, or chat invitations. You get to assess the rate of your team’s responses and assess how to improve your service. Mylivechat Inc
Integrated ticketing system
While other similar systems offer only basic live Chat with a couple extras, Live Chat provides full help desk functionality with its ticketing platform built into the stage. With this alone, you gain a significant edge over your competitors, allowing you to quickly resolve customer problems. It’s the heavy lifting, which email and telephone cannot handle, and allows you to get rid of long queues while engaging customers with your fast answers. Its ticket management capacity allows to supply tickets from discussion and mails, label tickets, and undertake automated follow-ups.
LiveChat Delivers a Wide Selection of negotiation and ticket Reports which may be used to spot areas that may be improved and optimized. It is possible to quantify chat duration, first response times, and traffic traffic. These reports, together with staffing prediction, can enable you to correct the amount of brokers to pay for all chats. Clients may also find the amount of chats, attained goals, and customer satisfaction levels. Having complete visibility over your conversation history and performance metrics allow you to fine tune your workflows and performance to be even more responsive to your customer’s needs.
With LiveChat, you get a Complete package of Customization options including two chat window types (embedded or pop-up ), six pre-made themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor which gives you greater flexibility and management such as easily altering any part of the chat window, both regarding looks in addition to behavior. You can also add your personal social media buttons so that your customers can reach your fan page directly from discussion, and also customize agent profiles not just with titles and names but also with real photos to find the best outcomes. Further, you get to use engagement images — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Built for e commerce and Customer support
Efficiency is the name of this game for LiveChat. As Such, it is an perfect online chat software tool for e-commerce sales and service that provides not only an efficient and reliable communications platform with your clients, but also goals and revenue tracker. Embedding a few lines of code on your websites and you are good to go, permitting a real-time instrument to participate and interact with your visitors or clients, and measuring the outcomes of these participation. With support for more than 30 languages, compatibility with most browsers, and using native iOS and Android programs, you get anywhere, anytime global access and operation for your online business. Mylivechat Inc
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he receives a conversation from Jane. He sees in the history that she was asking for a return policy. As he expects — she wants to reunite her sneakers. As it’s Simon who deals with yields, Dave transports Jane into Simon. Dave also tags the conversation because”yield”.
Characteristics: discussion history, transfer, tags
Problem: Clients left in their to wonder
Because of LiveChat Software, customer support agent, Dave, checks customers’ activity on the site. He finds John Parker spends some time on a specific product page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are indeed waterproof, therefore John decides to make a purchase. John leaves a positive comments about company’s customer service.
Characteristics: traffic Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New sneakers but she want to understand what is shop’s return policy. She needs an answer to her question when possible but she does not enjoy making calls. Luckily, she is able to begin a conversation with a live conversation representative. Jane types inside her question unaware that Dave can see what she is writing. As her question is rather a common one, Dave enters a previously saved material, therefore he doesn’t need to write it on. Jane sends her message and within a second she receives a URL to the return coverage and a full explanation of steps she should take. She completes the chat and speeds it as good.
Features: live chat, Message sneak-peek, canned answers, representative rating
LiveChat provides the following SMB and enterprise pricing bundles for users to pick from. A 30-day free trial is also available. Give the details that a look, and select the best plan for your business.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month billed annually (or $39 billed monthly) Ideal for fulltime support staff
Business Plan: $50 each seat/month billed yearly (or $59 billed monthly) Ideal for client service section
Enterprise Plan: $149 Per seat/month billed just per year great for Fortune 500 businesses
LiveChat is one of the products we thoroughly enjoyed reviewing. It only works extremely well and is fun to use. We’re surprised that compared to ClickDesk, which we had on our website before, the number of discussion requests skyrocketed. Though we used the same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is your new ticketing system. Offline messages go directly into this channel and can be handled more easily by your team with various statuses (open( pending( solved).
It’s not the cheapest live chat applications but surely among the very best. Their support is top notch and, at the risk of repeating myself: the user-experience with their applications is just fantastic. If Apple were ever thinking of acquiring a live chat software, I think they would need to look no more. Mylivechat Inc