Giving your applications the title of a whole Category of applications is rather a daring move. Their name”LiveChat” clearly sends out a message:”we want to shape the marketplace .” We’ll find out whether that is true. Mylivechat
It is worth noting that unlike other providers in this area, LiveChat bills you per concurrent user. That means one seat may be used by numerous agents, which can be very advantageous if your team works in shifts.
You will find five different pricing tiers to choose from: the affordable package”Starter” is priced at $16 per month. Should you want more than just four topics and a full chat history, you should have a look at the”Team” ($33) plan. The”Business” ($50) tier is designed for bigger teams and adds a staffing forecast in Addition to a work scheduler module” Enterprise” gives you a dedicated account manager at a price of $149 a month.
We know that when you make a decision to Purchase Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to discover whether the actual people and businesses which purchase it are really satisfied with the item. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm” that gathers customer reviews, comments and LiveChat testimonials across a wide range of social media sites. The data is then presented in an easy to digest form showing how many individuals had positive and negative encounter with LiveChat. With that information at hand you should be armed to make an informed buying decision you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk application Meant for your service and support teams. It comes with tools that you could use for your internet sales and marketing, web analytics, and live customer care or service requirements. The platform enables you and your team to talk to clients and potential clients directly on your websites and in real time.
There are 3 Major elements of LiveChat — a Web-based chat window, web-based control panel, and operator program. The operator program has cross platform capabilities that enable logging in and chatting with visitors via desktop and mobile devices.
LiveChat Delivers a Wide Selection of attributes and Abilities, and probably the most tools among the live chat solutions that we have reviewed. You get value for your money with functions and tools that include not just chat but additionally ticketing, customer participation, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, conversation surveys, and much more.
Additionally, it provides real-time website traffic Tracking, dashboards and statistics, efficiency analysis, and custom/standard or reports that are interactive. Aside from English, it is also available in several Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has increased to Become of the very outstanding enterprise chat alternatives relied upon by leading international brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with dozens of other applications and platforms, extending the program’s functionality to add ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to mention some.
Summary of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily monitor your visitors in real time. You can check if they are using shopping cart, or abandoning an order–and encourage them to talk in case they do. Your helpdesk team agent can talk to more people in less time compared with a phone agent. The software can quickly create reports for each of your helpdesk staff representative, analyzing their amount of chats, time spent with a client, or conversation invitations. You get to measure the speed of your group’s answers and evaluate how to improve the service. Mylivechat
Integrated ticketing system
While other similar systems provide only basic live Chat with a couple extras, Live Chat provides full help desk performance with its own ticketing platform built into the platform. For this alone, you acquire a substantial edge over the competition, letting you quickly resolve customer issues. It’s the heavy lifting, which email and telephone can’t manage, and allows you to get rid of long queues while engaging customers with your quick answers. Its ticket management capability allows to source tickets from chat and emails, tag tickets, and accept automatic follow-ups.
LiveChat Delivers a wide range of chat and ticket Reports that may be used to identify areas which can be improved and optimized. It’s possible to measure chat length, first reaction times, and queued visitors. These reports, along with staffing forecast, can help you correct the number of agents to pay for all chats. Customers may also see the number of chats, achieved goals, and customer satisfaction levels. Having complete visibility over your chat history and performance metrics allow you to fine tune your workflows and operation to be more responsive to your client’s needs.
With LiveChat, you get a full package of Customization options including two chat window kinds (embedded or pop-up ), six pre-made themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor that gives you greater flexibility and management such as readily changing any part of the chat window, both regarding looks in addition to behavior. You can even add your personal social media buttons so your clients can reach your lover page directly from chat, and also customize agent profiles not only with names and titles but also with real photos to get the best outcomes. Further, you have to use engagement images — eye-catching visuals and custom greetings and buttons — to enable an even more compelling experience for clients.
Constructed for e commerce and Customer support
Efficiency is the name of this game for LiveChat. As Such, it is an ideal online chat program tool for e-commerce revenue and support that provides not just an efficient and reliable communications platform with your clients, but also aims and sales tracker. Embedding a few lines of code onto your websites and you are good to go, permitting a real-time tool to participate and interact with your customers or customers, and measuring the results of these engagement. With support for over 30 languages, compatibility with most browsers, and having native iOS and Android apps, you get anywhere, anytime global access and functionality for your internet business. Mylivechat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he receives a chat from Jane. He sees in the background that she had been requesting a return policy. As he expects — she would like to return her sneakers. As it is Simon who deals with returns, Dave transports Jane into Simon. Dave also tags the chat as”yield”.
Characteristics: discussion background, transfer, tags
Problem: Clients left on their own to wonder
Because of LiveChat Software, customer support representative, Dave, checks customers’ activity on the website. He finds John Parker spends some time on a particular merchandise page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are watertight, therefore John decides to make a buy. John leaves a positive feedback about company’s customer services.
Characteristics: visitors Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New shoes but she want to know what is store’s return policy. She needs an reply to her question when possible but she doesn’t like making calls. Luckily, she is able to start a conversation with a live conversation representative. Jane types inside her question oblivious that Dave can see exactly what she is writing. As her question is quite a common person, Dave enters a previously saved material, so that he does not have to write it over. Jane sends her message and inside a second she gets a URL to the return policy and a complete explanation of steps she needs to take. She completes the chat and speeds it as good.
Characteristics: live chat, Message sneak-peek, canned answers, agent rating
LiveChat provides the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best strategy for your business.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month charged yearly (or $39 billed monthly) Ideal for full-time assistance staff
Business Plan: $50 per seat/month billed yearly (roughly $59 billed yearly ) Ideal for client service section
Enterprise Plan: $149 Per seat/month billed only per year great for Fortune 500 companies
LiveChat is one of those products we thoroughly enjoyed reviewing. It just works extremely well and is fun to use. We were also surprised that compared to ClickDesk, which we had on our site earlier, the number of discussion requests skyrocketed. Though we used the exact same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is your brand new ticketing system. Offline messages go into this channel and can be handled more easily by your group with different statuses (open( pending, solved).
It is not the most affordable live chat software but surely among the very best. Their service is top notch and, at the risk of repeating myself: the user-experience with their applications is just fantastic. If Apple were thinking of obtaining a live chat program, I think they would have to look no further. Mylivechat