Giving your software the title of a whole Category of software is rather a bold move. Their name”LiveChat” certainly sends out a message:”we want to shape the market” We are going to figure out whether that’s true. P3Chat
It is worth noting that unlike other providers within this area, LiveChat invoices you a concurrent user. That means one seat can be used by multiple agents, which can be particularly advantageous if your staff works in changes.
There are five different pricing tiers to choose from: their affordable package”Starter” is priced at $16 a month. If you need more than only four topics and a complete discussion history, you should take a peek at the”Team” ($33) plan. The”Business” ($50) grade is designed for bigger teams and adds a staffing prediction in Addition to a work scheduler module” Enterprise” provides you with a dedicated account manager at a cost of $149 a month.
We know that when you create a decision to buy Live Chat Software it’s important not only to see how experts assess it in their reviews, but also to discover if the actual people and companies that purchase it are really happy with the item. That’s why we’ve established our behavior-based Customer Satisfaction Algorithm” that collects customer testimonials, comments and LiveChat testimonials across a broad selection of social networking websites. The information is then presented in an easy to digest form showing how many people had positive and negative experience with LiveChat. With that information at hand you should be equipped to make an informed buying decision that you won’t repent.
LiveChat is a chat and help desk application Meant for your support and service teams. It includes tools which you could use for your internet sales and marketing, web analytics, and live customer support or support requirements. The platform enables you and your staff to converse with customers and possible clients directly on your websites and in real time.
There are three Major elements of LiveChat — a Web-based chat window, web-based control panel, and operator application. The operator program has cross platform capabilities that enable logging in and chatting with people via mobile and desktop devices.
LiveChat Delivers a wide range of features and Capabilities, and probably the greatest tools among the live chat options that we have reviewed. You get value for your money with functions and tools that include not just chat but also ticketing, customer engagement, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, conversation surveys, and much more.
In addition, it provides real-time website traffic Monitoring, dashboards and statistics, efficiency evaluation, and custom/standard or interactive reports. Besides English, it is also available in Many major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has grown to Become among the most outstanding enterprise chat alternatives relied upon by major international brands like Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with dozens of different applications and platforms, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name some.
Summary of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily track your visitors in real time. You are able to check whether they are utilizing shopping cart, or even abandoning an arrangement –and encourage them to talk in case they do. Your helpdesk team agent can talk to more people in less time compared with a telephone representative. The program can quickly generate reports for each of your helpdesk staff agent, analyzing their number of chats, time spent with a client, or conversation invitations. You get to assess the speed of your team’s responses and evaluate how to improve the ceremony. P3Chat
Integrated ticketing system
While other similar systems offer only basic live Chat with a few extras, Live Chat provides complete help desk functionality with its ticketing platform built into the stage. For this alone, you gain a significant edge over your competitors, letting you quickly resolve customer problems. It’s the heavy lifting, which email and phone can’t manage, and lets you get rid of long queues while engaging clients with your fast answers. Its ticket management capability allows to source tickets from chat and mails, label tickets, and accept automatic follow-ups.
LiveChat offers a wide range of chat and ticket Reports which may be used to identify areas which may be optimized and improved. It is possible to measure chat length, first response times, and queued visitors. These reports, together with staffing prediction, can help you correct the amount of agents to cover all chats. Clients can also find the number of chats, achieved goals, and client satisfaction levels. With complete visibility within your conversation history and performance metrics allow you to fine tune your workflows and performance to be more responsive to your customer’s needs.
With LiveChat, you get a Complete suite of Customization options such as two chat window kinds (embedded or pop-up ), six different themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor that provides you even greater flexibility and control such as readily altering any portion of the chat window, both regarding appearances in addition to behavior. You can also add your personal social media buttons so your customers can reach your fan page straight from chat, and also personalize agent profiles not just with names and titles but also with actual photos to find the best outcomes. Further, you have to utilize engagement graphics — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Built for e commerce and Customer support
Efficiency is the name of this game for LiveChat. As Such, it’s an ideal online chat software tool for e-commerce revenue and service that provides not just an efficient and reliable communications platform along with your clients, but also goals and sales tracker. Embedding a few lines of code on your own websites and you are good to go, allowing a real-time tool to engage and interact with your customers or customers, and quantifying the results of these engagement. With support for more than 30 languages, compatibility with most browsers, and having native iOS and Android apps, you get anywhere, anytime global access and functionality for your internet business. P3Chat
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he receives a conversation from Jane. He sees in the background that she had been asking for a return policy. As he expects — she wants to reunite her shoes. As it’s Simon who copes with returns, Dave transfers Jane to Simon. Dave also tags the conversation as”return”.
Characteristics: chat history, transfer, tags
Problem: Customers left in their to wonder
Thanks to LiveChat Software, customer support representative, Dave, checks customers’ action on the website. He notices that John Parker spends some time on a specific product page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are indeed waterproof, therefore John decides to make a purchase. John leaves a favorable comments about business’s customer services.
Features: visitors Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New shoes but she want to understand what is shop’s return policy. She wants an answer to her question when possible but she does not enjoy making calls. Fortunately, she can begin a chat with a live chat representative. Jane types in her question oblivious that Dave can already see exactly what she’s writing. As her question is rather a common one, Dave enters a previously saved message, therefore that he doesn’t have to write it on. Jane sends her message and inside a second she gets a link to the return coverage along with a full explanation of steps she needs to take. She completes the chat and rates it as good.
Features: live chat, Message sneak-peek, canned responses, agent rating
LiveChat offers the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the specifics that a look, and choose the best plan for your company.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month billed annually (roughly $39 billed monthly) Ideal for fulltime assistance team
Business Plan: $50 per seat/month billed yearly (or $59 billed monthly) Ideal for customer service department
Enterprise Plan: $149 Per seat/month billed only annually great for Fortune 500 businesses
LiveChat is one of the products we thoroughly enjoyed reviewing. It just works extremely well and is fun to use. We were surprised that compared to ClickDesk, which we had on our site earlier, the amount of chat requests skyrocketed. Even though we used the exact same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is the new ticketing system. Offline messages go into this station and can be managed more easily by your group with different statuses (open( pending, solved).
It is not the most affordable live chat software but certainly among the best. Their support is top notch and, at the risk of repeating myself: the user-experience with their applications is just fantastic. If Apple were ever thinking of obtaining a live chat program, I think that they would need to look no more. P3Chat