Giving your applications the title of an entire Category of applications is rather a daring move. Their name”LiveChat” certainly sends a message out:”we want to shape the marketplace ” We’ll find out whether that’s true. Phplivechat
It’s worth noting that unlike other providers within this space, LiveChat invoices you per concurrent user. That means one chair can be used by multiple agents, which can be very advantageous if your team works in shifts.
You will find five different pricing tiers to choose from: their affordable package”Starter” is priced at $16 a month. Should you want more than just four themes and a full chat history, you ought to take a peek at the”Team” ($33) plan. The”Business” ($50) grade is designed for larger teams and provides a staffing prediction as well as a work scheduler module” Enterprise” provides you with a dedicated account manager in a price of $149 per month.
We know that when you create a decision to Purchase Live Chat Software it’s important not only to see how pros evaluate it in their reviews, but also to discover whether the real people and businesses that buy it are actually satisfied with the product. That is why we’ve established our behavior-based Client Satisfaction Algorithm” that collects customer testimonials, opinions and LiveChat reviews across a wide selection of social networking websites. The information is then presented in an easy to digest form revealing how many people had positive and negative experience with LiveChat. With that information at hand you ought to be equipped to make an informed buying decision you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk program Meant for your service and support teams. It includes tools that you can use for your internet sales and marketing, web analytics, and live customer care or support requirements. The platform enables you and your staff to converse with customers and possible clients directly on your websites and in real time.
There are three main components of LiveChat — a Web-based chat window, web-based control panel, and operator program. The operator program has cross platform capabilities that enable logging in and chatting with people via mobile and desktop devices.
LiveChat Delivers a Wide Selection of attributes and Abilities, and likely the greatest tools among the live chat solutions that we have reviewed. You get value for your money with tools and functions that include not only chat but also ticketing, client engagement, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, conversation polls, and more.
In addition, it provides real-time website traffic Monitoring, dashboards and data, efficiency analysis, and custom/standard or interactive reports. Besides English, It’s also available in Many major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has grown to Become among the most outstanding enterprise chat solutions relied upon by leading international brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with dozens of other platforms and applications, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention some.
Overview of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily monitor your traffic in real time. You are able to check if they’re using shopping cart, or abandoning an arrangement –and encourage them to chat if they do. Your helpdesk team agent can speak to more people in less time when compared using a telephone representative. The program can quickly create reports for each of your helpdesk staff agent, analyzing their amount of chats, time spent with a client, or chat invitations. You get to assess the speed of your team’s answers and evaluate how to improve your ceremony. Phplivechat
Integrated ticketing system
While other similar systems provide only basic live Chat with a couple extras, Live Chat provides full help desk performance with its own ticketing system built into the platform. For this , you acquire a significant advantage over your competitors, letting you quickly resolve customer issues. It’s the heavy lifting, which email and phone can’t manage, and allows you to get rid of lengthy queues while engaging clients with your fast answers. Its ticket management capacity allows to source tickets from chat and mails, tag tickets, and accept automatic follow-ups.
LiveChat Delivers a Wide Selection of chat and ticket Reports that may be used to spot areas which may be improved and optimized. It’s possible to quantify chat duration, first reaction times, and traffic traffic. These reports, together with staffing prediction, can enable you to adjust the number of brokers to cover all chats. Customers can also find the number of chats, attained goals, and client satisfaction levels. Having complete visibility over your conversation history and performance metrics allow you to fine tune your workflows and operation to be more responsive to your customer’s needs.
With LiveChat, you get a full package of Customization options such as two chat window types (pop-up or embedded), six pre-made themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor that gives you greater flexibility and control such as readily changing any part of the chat window, both regarding looks in addition to behavior. You can also add your own social networking buttons so that your customers can reach your fan page directly from chat, and also customize agent profiles not only with names and titles but also with real photos to find the best results. Further, you have to use engagement images — eye-catching visuals and custom greetings and buttons — to enable an even more compelling experience for customers.
Constructed for ecommerce and Customer care
Efficiency is the name of this game for LiveChat. As Such, it’s an ideal online chat program tool for e-commerce sales and support that provides not just an efficient and dependable communications platform with your clients, but also aims and revenue tracker. Embedding a few lines of code on your sites and you’re good to go, permitting a real-time tool to engage and interact with your visitors or clients, and quantifying the results of these engagement. With support for over 30 languages, compatibility with all browsers, and using native iOS and Android apps, you get anywhere, anytime global access and operation for your internet business. Phplivechat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he gets a chat from Jane. He sees at the background that she had been requesting a return policy. As he anticipates — she would like to return her shoes. As it is Simon who copes with yields, Dave transfers Jane to Simon. Dave also tags the chat because”return”.
Characteristics: discussion history, transfer, tags
Problem: Customers left in their to wonder
Thanks to LiveChat Software, customer support agent, Dave, checks customers’ action on the website. He finds John Parker spends some time on a specific merchandise page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are watertight, so John decides to make a purchase. John leaves a favorable feedback about business’s customer service.
Characteristics: traffic Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New sneakers but she want to know what’s shop’s return policy. She needs an reply to her question as soon as possible but she does not enjoy making calls. Luckily, she can begin a chat with a live conversation agent. Jane types inside her question unaware that Dave can already see what she’s writing. As her query is quite a common person, Dave enters a previously saved message, therefore he does not have to write it over. Jane sends her message and within a second she gets a URL to the return policy and a complete explanation of steps she should take. She completes the chat and speeds it as great.
Characteristics: live chat, Message sneak-peek, canned responses, agent rating
LiveChat provides the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best strategy for your business.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month charged annually (or $39 billed monthly) Ideal for fulltime support staff
Business Plan: $50 each seat/month billed annually (roughly $59 billed monthly) Ideal for customer service department
Enterprise Plan: $149 Per seat/month billed only annually Ideal for Fortune 500 companies
LiveChat is one of those products we thoroughly enjoyed reviewing. It only works extremely well and is fun to use. We were surprised that compared to ClickDesk, which we had on our site earlier, the amount of discussion requests skyrocketed. Even though we used the exact same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is the brand new ticketing system. Offline messages go directly into this station and can be managed more easily by your group with different statuses (open, pending( solved).
It is not the most affordable live chat software but surely one of the best. Their support is top notch and, at the risk of repeating myself: the user-experience with their software is simply fantastic. If Apple were thinking of acquiring a live chat software, I believe that they would need to look no more. Phplivechat