Intro Real Live Chat
Giving your software the name of a whole Category of applications is rather a daring move. Their title”LiveChat” certainly sends out a message:”we want to shape the marketplace ” We’ll figure out whether that is true. Real Live Chat
It is worth noting that unlike other providers within this space, LiveChat invoices you per concurrent user. That means one chair may be used by multiple agents, which is very advantageous if your team works in changes.
You will find five different pricing tiers to choose from: their affordable package”Starter” is priced at $16 a month. Should you need more than only four topics and a full chat history, you should have a look at the”Team” ($33) program. The”Business” ($50) grade is designed for larger teams and adds a staffing prediction as well as a job scheduler module” Enterprise” gives you a dedicated account manager at a cost of $149 a month.
We realize that when you make a decision to buy Live Chat Software it’s important not only to see how pros evaluate it in their reviews, but also to discover whether the real people and companies which buy it are really satisfied with the product. That is why we’ve created our behavior-based Client Satisfaction Algorithm” that gathers customer testimonials, comments and LiveChat testimonials across a wide range of social networking websites. The information is then presented in an easy to digest form revealing how many individuals had negative and positive experience with LiveChat. With that information at hand you should be armed to make an educated buying decision that you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk application Intended for your support and service teams. It comes with tools that you can use for your internet sales and marketing, web analytics, and live customer support or support requirements. The platform empowers you and your staff to talk with clients and possible clients directly on your sites and in real time.
There are three main elements of LiveChat — a Web-based chat window, online control panel, and operator application. The operator program has cross platform capacities that enable logging in and chatting with people via desktop and mobile devices.
LiveChat Delivers a Wide Selection of features and Abilities, and likely the most number of tools among the live chat solutions that we’ve reviewed. You get value for your money with functions and tools that include not only chat but additionally ticketing, client engagement, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, conversation surveys, and much more.
Additionally, it provides real-time Site traffic Tracking, dashboards and statistics, efficiency evaluation, and custom/standard or reports that are interactive. Besides English, it is also available in Many Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has grown to Become of the very outstanding enterprise chat solutions relied upon by leading global brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with dozens of other platforms and applications, extending the program’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention a few.
Overview of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily track your traffic in real time. You can check whether they are using shopping cart, or even abandoning an order–and encourage them to talk in case they do. Your helpdesk team representative can speak to more people in less time when compared using a telephone representative. The software can quickly generate reports for each of your helpdesk staff representative, analyzing their amount of chats, time spent with a client, or chat invitations. You get to measure the rate of your team’s responses and assess how to improve your service. Real Live Chat
Integrated ticketing system
While other similar systems provide only basic live Chat with a few extras, Live Chat provides complete help desk performance with its own ticketing system built into the stage. For this , you gain a significant advantage over your competitors, allowing you to quickly resolve customer problems. It’s the heavy lifting, which email and telephone can’t manage, and lets you remove lengthy queues while engaging clients with your fast replies. Its ticket management capacity allows to supply tickets from discussion and emails, tag tickets, and undertake automated follow-ups.
LiveChat offers a Wide Selection of chat and ticket Reports which can be used to identify areas which can be improved and optimized. It’s possible to quantify chat duration, first reaction times, and queued visitors. These reports, along with staffing forecast, can enable you to correct the number of agents to pay for all chats. Customers can also find the number of chats, attained goals, and client satisfaction levels. Having complete visibility within your chat history and performance metrics enable you to fine tune your workflows and performance to be even more responsive to your customer’s needs.
With LiveChat, you get a full package of Customization options including two chat window kinds (pop-up or embedded), six pre-made themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor which gives you even greater flexibility and management such as readily altering any part of the chat window, both regarding looks as well as behavior. You can even add your own social networking buttons so your clients can reach your lover page directly from chat, and also personalize agent profiles not just with names and titles but also with real photos to get the best outcomes. Further, you get to utilize engagement images — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for customers.
Constructed for e commerce and Customer care
Efficiency is the name of the game for LiveChat. As Such, it is an perfect online chat program tool for e-commerce revenue and support that provides not just an efficient and dependable communications platform along with your customers, but also aims and revenue tracker. Embedding a few lines of code onto your sites and you’re good to go, permitting a real-time instrument to participate and interact with your visitors or customers, and quantifying the outcomes of those engagement. With support for more than 30 languages, compatibility with most browsers, and having native iOS and Android apps, you get anywhere, anytime worldwide access and operation for your internet business. Real Live Chat
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he receives a conversation from Jane. He sees at the history she was asking for a return policy. As he anticipates — she wants to reunite her sneakers. As it is Simon who copes with returns, Dave transports Jane into Simon. Dave also tags the chat because”yield”.
Features: chat background, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer service representative, Dave, checks clients’ activity on the website. He notices that John Parker spends some time on a particular merchandise page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are indeed waterproof, therefore John decides to make a buy. John leaves a positive feedback about business’s customer service.
Characteristics: traffic Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New shoes but she would like to understand what is shop’s return policy. She wants an reply to her question as soon as possible but she does not like making calls. Luckily, she is able to begin a conversation with a live conversation agent. Jane types inside her question oblivious that Dave can see exactly what she’s writing. As her question is rather a common person, Dave enters a previously saved message, so that he doesn’t need to write it over. Jane sends her message and inside a second she gets a URL to the return policy and a full explanation of steps she needs to take. She completes the conversation and rates it as great.
Features: live chat, Message sneak-peek, canned responses, agent rating
LiveChat provides the subsequent SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month billed annually (roughly $39 billed yearly ) Ideal for full-time support team
Business Plan: $50 each seat/month billed annually (roughly $59 billed yearly ) Ideal for client service department
Enterprise Plan: $149 Per seat/month billed only per year Ideal for Fortune 500 businesses
LiveChat is one of the products we thoroughly enjoyed reviewing. It only works extremely well and is fun to use. We’re also surprised that compared to ClickDesk, which we had on our website earlier, the amount of discussion requests skyrocketed. Though we used the exact same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is the new ticketing system. Offline messages go into this channel and can be handled more easily by your group with various statuses (open, pending, solved).
It’s not the most affordable live chat software but surely one of the best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their software is simply fantastic. If Apple were ever thinking of obtaining a live chat software, I think that they would need to look no more. Real Live Chat