Intro Robot Chat
Giving your software the title of an entire Category of applications is rather a bold move. Their name”LiveChat” clearly sends out a message:”we want to shape the market” We’ll find out whether that is true. Robot Chat
It’s worth noting that unlike other suppliers in this area, LiveChat invoices you a concurrent user. That means one chair may be used by numerous agents, which is very advantageous if your team works in shifts.
There are five different pricing tiers to choose from: the affordable package”Starter” is priced at $16 a month. If you want more than just four themes and a full discussion history, you ought to take a peek at the”Team” ($33) plan. The”Business” ($50) tier is designed for bigger teams and provides a staffing forecast as well as a job scheduler module” Enterprise” gives you a dedicated account manager at a cost of $149 per month.
We realize that when you make a decision to buy Live Chat Software it’s important not just to see how pros evaluate it in their reviews, but also to discover whether the actual people and companies which buy it are actually happy with the product. That’s why we’ve established our behavior-based Customer Satisfaction Algorithm” that collects customer reviews, comments and LiveChat reviews across a broad selection of social networking sites. The information is then presented in an easy to digest form showing how many people had negative and positive experience with LiveChat. With that information at hand you should be armed to make an informed buying decision that you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk application Intended for your support and service teams. It includes tools that you could use for your online sales and promotion, web analytics, and live customer support or support requirements. The platform enables you and your team to converse with clients and possible customers directly on your sites and in real time.
There are three main components of LiveChat — a Online chat window, web-based control panel, and operator application. The operator program has cross-platform capabilities that allow logging in and chatting with visitors via mobile and desktop devices.
LiveChat Delivers a wide range of attributes and Capabilities, and likely the greatest tools among the live chat options that we’ve reviewed. You get value for your money with tools and functions that include not only chat but additionally ticketing, customer participation, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, conversation surveys, and much more.
In addition, it provides real-time Site traffic Tracking, dashboards and data, efficiency evaluation, and custom/standard or reports that are interactive. Aside from English, it is also available in several Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has grown to Become among the most outstanding enterprise chat solutions relied upon by leading international brands like Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with dozens of different applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to mention some.
Overview of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily monitor your visitors in real time. You can check whether they’re using shopping cart, or abandoning an order–and encourage them to talk in case they do. Your helpdesk team representative can talk to more people in less time compared with a telephone agent. The program can quickly generate reports for each of your helpdesk team agent, analyzing their number of chats, time spent with a customer, or chat invitations. You get to assess the rate of your group’s answers and assess how to improve the ceremony. Robot Chat
Integrated ticketing system
While other comparable systems offer only basic live Chat with a couple extras, Live Chat provides full help desk functionality with its ticketing platform built into the stage. With this alone, you acquire a significant advantage over your competitors, allowing you to quickly resolve customer problems. It’s the heavy lifting, which email and phone can’t handle, and allows you to get rid of long queues while engaging clients with your quick replies. Its ticket management capability allows to supply tickets from chat and emails, tag tickets, and accept automatic follow-ups.
LiveChat Delivers a Wide Selection of chat and ticket Reports that can be used to identify areas which can be improved and optimized. It is possible to measure chat duration, first response times, and queued visitors. These reports, along with staffing forecast, can enable you to adjust the amount of brokers to pay for all chats. Customers may also see the amount of chats, achieved goals, and client satisfaction levels. With complete visibility within your chat history and performance metrics allow you to fine tune your workflows and performance to be even more responsive to your client’s needs.
With LiveChat, you get a Complete package of Customization options such as two chat window types (pop-up or embedded), six pre-made themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor which gives you even greater flexibility and control for example readily altering any part of the chat window, both regarding appearances in addition to behaviour. You can also add your own social media buttons so that your customers can reach your lover page directly from chat, and also customize agent profiles not only with names and titles but also with actual photographs to find the best results. Further, you have to utilize engagement graphics — eye-catching visuals and custom greetings and buttons — to enable an even more compelling experience for customers.
Constructed for ecommerce and Customer support
Efficiency is the name of the game for LiveChat. As Such, it’s an perfect online chat program tool for e-commerce revenue and service that provides not only an efficient and reliable communications platform along with your customers, but also aims and sales tracker. Embedding a couple lines of code on your websites and you’re good to go, allowing a real-time instrument to engage and interact with your visitors or clients, and measuring the outcomes of those participation. With support for more than 30 languages, compatibility with most browsers, and having native iOS and Android apps, you get anyplace, anytime worldwide access and functionality for your internet business. Robot Chat
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he receives a conversation from Jane. He sees in the history she had been asking for a return policy. As he expects — she wants to reunite her sneakers. As it is Simon who deals with yields, Dave transports Jane to Simon. Dave also tags the conversation as”yield”.
Features: discussion background, transfer, tags
Problem: Customers left in their to wonder
Because of LiveChat Software, customer service agent, Dave, checks clients’ action on the website. He finds John Parker spends some time on a specific product page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are watertight, so John decides to make a buy. John leaves a positive feedback about business’s customer services.
Features: traffic Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New sneakers but she want to know what is store’s return policy. She wants an answer to her question when possible but she does not enjoy making calls. Fortunately, she is able to start a chat with a live chat agent. Jane types inside her question oblivious that Dave can already see what she is writing. As her question is quite a common person, Dave enters a previously saved material, therefore that he doesn’t have to write it over. Jane sends her message and inside a second she gets a link to the return coverage and a complete explanation of steps she should take. She completes the chat and rates it as good.
Characteristics: live chat, Message sneak-peek, canned responses, agent rating
LiveChat provides the following SMB and enterprise pricing bundles for users to pick from. A 30-day free trial is also available. Give the specifics a look, and choose the best strategy for your company.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month billed yearly (roughly $39 billed yearly ) Ideal for full-time assistance team
Company Plan: $50 each seat/month billed annually (or $59 billed monthly) Ideal for client support section
Enterprise Plan: $149 Per seat/month billed only annually great for Fortune 500 businesses
LiveChat is one of those goods we thoroughly enjoyed reviewing. It just works extremely well and is fun to use. We’re also surprised that in comparison to ClickDesk, which we had on our site before, the number of discussion requests skyrocketed. Even though we used the exact same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is your new ticketing system. Offline messages go directly into this station and can be handled more easily by your team with various statuses (open, pending( solved).
It’s not the most affordable live chat software but surely one of the best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their software is simply fantastic. If Apple were thinking of obtaining a live chat program, I believe they would have to look no further. Robot Chat