Intro Santa Live Chat
Giving your software the title of a whole Category of applications is rather a bold move. Their title”LiveChat” clearly sends out a message:”we would like to shape the market.” We’ll figure out whether that’s true. Santa Live Chat
It’s worth noting that unlike other suppliers in this space, LiveChat invoices you per concurrent user. That means one seat can be used by multiple agents, which is particularly advantageous if your staff works in changes.
There are five different pricing tiers to choose from: the most affordable bundle”Starter” is priced at $16 a month. Should you want more than just four themes and a full chat history, you ought to take a peek at the”Team” ($33) plan. The”Business” ($50) tier is designed for larger teams and provides a staffing forecast in Addition to a job scheduler module” Enterprise” provides you with a dedicated account manager at a price of $149 a month.
We realize that when you create a decision to buy Live Chat Software it is important not just to observe how experts assess it in their reviews, but also to find out whether the real people and companies that buy it are really happy with the item. That is why we’ve established our behavior-based Customer Satisfaction Algorithm” that collects customer testimonials, comments and LiveChat testimonials across a wide selection of social media sites. The information is then presented in an easy to digest form showing how many people had positive and negative encounter with LiveChat. With that information at hand you ought to be equipped to make an informed buying decision you won’t regret.
LiveChat is a chat and help desk application Meant for your support and service teams. It includes tools that you could use for your online sales and marketing, web analytics, and live customer care or support requirements. The platform empowers you and your staff to talk to clients and possible clients directly on your sites and in real time.
There are three Major elements of LiveChat — a Web-based chat window, web-based control panel, and operator application. The operator application has cross-platform capacities that enable logging in and chatting with people via desktop and mobile devices.
LiveChat offers a Wide Selection of attributes and Capabilities, and probably the greatest tools among the live chat solutions that we’ve reviewed. You get value for your money with tools and functions that include not just chat but additionally ticketing, client participation, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, chat polls, and more.
In addition, it provides real-time Site traffic Monitoring, dashboards and statistics, efficiency analysis, and custom/standard or reports that are interactive. Besides English, It’s also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has increased to Become of the very outstanding enterprise chat solutions relied upon by major international brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with dozens of different applications and platforms, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention a few.
Summary of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily track your visitors in real time. You are able to check whether they are using shopping cart, or even abandoning an order–and encourage them to chat in case they do. Your helpdesk team agent can talk to more people in less time when compared using a phone representative. The program can quickly generate reports for every one of your helpdesk team agent, analyzing their amount of chats, time spent with a customer, or chat invitations. You get to measure the rate of your group’s responses and assess how to improve your ceremony. Santa Live Chat
Integrated ticketing system
While other comparable systems offer only basic live Chat with a few extras, Live Chat provides full help desk functionality with its own ticketing platform built into the stage. With this alone, you gain a significant advantage over your competitors, letting you quickly resolve customer issues. It’s the heavy lifting, which email and phone can’t handle, and allows you to get rid of long queues while engaging customers with your quick replies. Its ticket management capacity allows to source tickets from discussion and emails, tag tickets, and accept automatic follow-ups.
LiveChat Delivers a Wide Selection of negotiation and ticket Reports which can be used to spot areas that can be optimized and improved. It’s possible to measure chat length, first reaction times, and traffic traffic. These reports, along with staffing forecast, can help you adjust the amount of brokers to pay for all chats. Customers may also see the amount of chats, achieved goals, and client satisfaction levels. Having complete visibility within your chat history and performance metrics enable you to fine tune your workflows and operation to be even more responsive to your customer’s needs.
With LiveChat, you get a Complete suite of Customization options including two chat window types (pop-up or embedded), six pre-made themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor that provides you even greater flexibility and control such as easily changing any portion of the chat window, both in terms of looks as well as behaviour. You could also add your personal social networking buttons so your clients can reach your fan page directly from chat, and even personalize agent profiles not only with names and titles but also with actual photos to get the best results. Further, you have to utilize engagement graphics — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Constructed for e commerce and Customer care
Efficiency is the name of the game for LiveChat. As Such, it’s an ideal online chat software tool for e-commerce sales and support providing you not just an efficient and dependable communications platform along with your clients, but also goals and sales tracker. Embedding a few lines of code onto your own websites and you’re good to go, allowing a real-time tool to engage and interact with your customers or customers, and measuring the outcomes of those engagement. With support for more than 30 languages, compatibility with all browsers, and having native iOS and Android programs, you get anywhere, anytime worldwide access and operation for your internet business. Santa Live Chat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he receives a conversation from Jane. He sees at the history that she had been requesting a return policy. As he expects — she would like to return her shoes. As it is Simon who copes with yields, Dave transports Jane to Simon. Dave also tags the chat as”yield”.
Features: chat history, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer service agent, Dave, checks customers’ action on the website. He notices that John Parker spends some time on a particular merchandise page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are watertight, so John decides to make a purchase. John leaves a positive comments about company’s customer service.
Characteristics: visitors Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New shoes but she want to know what’s shop’s return policy. She wants an reply to her question when possible but she does not like making calls. Luckily, she is able to start a conversation with a live conversation agent. Jane types inside her question oblivious that Dave can see what she is writing. As her query is rather a common person, Dave enters a previously saved material, therefore he does not have to write it on. Jane sends her message and within a second she receives a link to the return policy and a full explanation of steps she should take. She completes the conversation and speeds it as great.
Characteristics: live chat, Message sneak-peek, canned answers, representative rating
LiveChat provides the subsequent SMB and business pricing bundles for users to pick from. A 30-day free trial is also available. Give the specifics a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month charged yearly (or $39 billed yearly ) Ideal for full-time assistance team
Company Plan: $50 each seat/month billed annually (or $59 billed yearly ) Ideal for customer support department
Enterprise Plan: $149 Per seat/month billed only per year Ideal for Fortune 500 businesses
LiveChat is among the goods we thoroughly enjoyed reviewing. It only works really well and is enjoyable to use. We’re surprised that compared to ClickDesk, which we had on our website earlier, the amount of chat requests skyrocketed. Though we used the exact same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is the new ticketing system. Offline messages go directly into this channel and can be managed more easily by your group with various statuses (open( pending, solved).
It’s not the cheapest live chat applications but certainly one of the best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their software is just fantastic. If Apple were ever thinking of acquiring a live chat program, I believe they would have to look no more. Santa Live Chat