Background Secure Live Chat Inc
Giving your applications the name of an entire Category of applications is rather a bold move. Their title”LiveChat” clearly sends a message out:”we want to shape the marketplace ” We’ll figure out if that’s true. Secure Live Chat Inc
It’s worth noting that unlike other providers within this area, LiveChat bills you per concurrent user. That means one chair may be used by numerous agents, which can be particularly advantageous if your team works in shifts.
There are five different pricing tiers to choose from: the most affordable bundle”Starter” is priced at $16 a month. If you need more than only four topics and a full chat history, you ought to take a look at the”Team” ($33) plan. The”Business” ($50) grade is designed for bigger teams and provides a staffing prediction in Addition to a job scheduler module.” Enterprise” provides you with a dedicated account manager at a price of $149 a month.
We realize that when you make a decision to buy Live Chat Software it’s important not just to see how experts evaluate it in their reviews, but also to find out if the actual people and businesses that purchase it are really happy with the product. That is why we’ve established our behavior-based Customer Satisfaction Algorithm” that collects customer testimonials, comments and LiveChat reviews across a wide range of social networking websites. The information is then presented in an easy to digest form showing how many people had positive and negative experience with LiveChat. With that information at hand you ought to be equipped to make an educated buying decision that you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk application Intended for your service and support teams. It comes with tools which you could use for your internet sales and promotion, web analytics, and live customer support or support requirements. The platform empowers you and your staff to talk to clients and possible customers directly on your sites and in real time.
There are 3 main components of LiveChat — a Web-based chat window, online control panel, and operator application. The operator application has cross platform capabilities that enable logging in and chatting with people via desktop and mobile devices.
LiveChat Delivers a wide range of features and Abilities, and probably the most number of tools one of the live chat options that we have reviewed. You get value for your money with functions and tools that include not only chat but additionally ticketing, client participation, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, conversation polls, and much more.
In addition, it provides real-time Site traffic Monitoring, dashboards and statistics, efficiency analysis, and custom/standard or reports that are interactive. Besides English, It’s also available in several Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has increased to Become of the most outstanding enterprise chat alternatives relied upon by major global brands like Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with heaps of other platforms and applications, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name a few.
Overview of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily monitor your visitors in real time. You are able to check if they are using shopping cart, or even abandoning an order–and encourage them to chat if they do. Your helpdesk team agent can speak to more people in less time compared using a telephone representative. The program can quickly generate reports for every one of your helpdesk staff representative, analyzing their amount of chats, time spent with a client, or chat invitations. You get to measure the rate of your group’s answers and assess how to improve the ceremony. Secure Live Chat Inc
Integrated ticketing system
While other comparable systems offer only basic live Chat with a few extras, Live Chat provides complete help desk functionality with its own ticketing platform built into the platform. For this alone, you gain a significant advantage over the competition, letting you quickly resolve customer issues. It does the heavy lifting, which email and phone can’t handle, and lets you get rid of lengthy queues while engaging clients with your fast replies. Its ticket management capability allows to source tickets from discussion and mails, tag tickets, and undertake automated follow-ups.
LiveChat Delivers a Wide Selection of negotiation and ticket Reports that can be used to spot areas which may be optimized and improved. It’s possible to measure chat length, first reaction times, and queued visitors. These reports, together with staffing forecast, can enable you to correct the amount of agents to pay for all chats. Clients can also see the amount of chats, attained goals, and customer satisfaction levels. Having complete visibility over your conversation history and performance metrics enable you to fine tune your workflows and performance to be even more responsive to your customer’s needs.
With LiveChat, you get a Complete suite of Customization options such as two chat window types (embedded or pop-up ), six different themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor which provides you even greater flexibility and control for example readily changing any part of the chat window, both regarding looks as well as behaviour. You can also add your own social media buttons so your clients can reach your lover page straight from chat, and even personalize agent profiles not just with names and titles but also with actual photographs to get the best outcomes. Further, you get to utilize engagement images — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for customers.
Built for e commerce and Customer support
Efficiency is the name of the game for LiveChat. As Such, it’s an ideal online chat software tool for e-commerce revenue and service providing you not just an efficient and dependable communications platform with your customers, but also aims and revenue tracker. Embedding a couple lines of code on your own sites and you’re good to go, allowing a real-time instrument to participate and interact with your customers or customers, and measuring the results of those participation. With support for more than 30 languages, compatibility with most browsers, and having native iOS and Android apps, you get anyplace, anytime global access and operation for your internet business. Secure Live Chat Inc
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he receives a conversation from Jane. He sees in the background she was requesting a return policy. As he anticipates — she wants to reunite her shoes. As it is Simon who deals with yields, Dave transfers Jane into Simon. Dave also tags the chat because”return”.
Features: discussion history, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer service agent, Dave, checks clients’ action on the site. He notices that John Parker spends some time on a specific product page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are indeed waterproof, therefore John decides to make a buy. John leaves a positive comments about company’s customer service.
Characteristics: visitors Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New sneakers but she would like to know what is shop’s return policy. She needs an answer to her question when possible but she does not like making calls. Fortunately, she is able to start a conversation with a live chat agent. Jane types inside her question unaware that Dave can already see exactly what she’s writing. As her question is rather a common one, Dave enters a previously saved material, so that he does not have to write it on. Jane sends her message and inside a second she gets a URL to the return policy and a full explanation of steps she needs to take. She completes the chat and rates it as good.
Features: live chat, Message sneak-peek, canned answers, representative rating
LiveChat offers the subsequent SMB and business pricing bundles for users to pick from. A 30-day free trial is also available. Give the specifics a look, and select the best strategy for your business.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month billed yearly (roughly $39 billed monthly) Ideal for full-time assistance staff
Company Plan: $50 per seat/month billed annually (or $59 billed yearly ) Ideal for customer service section
Enterprise Plan: $149 Per seat/month billed only per year Ideal for Fortune 500 businesses
LiveChat is one of those products we thoroughly enjoyed reviewing. It just works really well and is enjoyable to use. We’re surprised that in comparison to ClickDesk, which we had on our site earlier, the number of chat requests skyrocketed. Though we used the same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is the brand new ticketing system. Offline messages go into this station and can be handled more easily by your group with different statuses (open, pending, solved).
It’s not the most affordable live chat software but surely one of the best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their software is simply fantastic. If Apple were ever thinking of acquiring a live chat software, I think that they would need to look no further. Secure Live Chat Inc